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Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » Bioware is a major fail!!!!

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22 posts found
  Forgeknight

Novice Member

Joined: 12/15/07
Posts: 35

 
OP  12/20/11 6:24:29 PM#1

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

  Otakun

Novice Member

Joined: 12/28/07
Posts: 905

12/20/11 6:27:24 PM#2
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

Go digital next time.

  Azorith

Advanced Member

Joined: 12/14/04
Posts: 189

12/20/11 6:29:35 PM#3

The place that "sucks" is the store you bought your copy from. I bet an employee used the key.

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  Beezerbeez

Novice Member

Joined: 2/22/04
Posts: 264

12/20/11 6:31:53 PM#4
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

LOL

Best launch I have been in yet.  Go exchange the game for a new copy, man.

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  willvas

Advanced Member

Joined: 4/05/04
Posts: 148

12/20/11 6:37:11 PM#5
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

{mod edit}

and yeah next time try digital.. its safer.  Those that sit on shelves can be stolen like any other product you buy man.  I have bought single player games that the code never worked because it was stolen. 

{mod edit}

  Krelian

Apprentice Member

Joined: 1/27/04
Posts: 341

My new motto; Nothing worth saying takes less than a giant wall of (kinda)structured text! :D

12/20/11 6:37:24 PM#6

Dude, i understand your frustration, but you bet your angry,angry a$$ that it was prolly the store and not Bioware that is responsible for this.

Just get a refund or a different box/key.

 

  alakram

Advanced Member

Joined: 11/02/06
Posts: 2226

12/20/11 6:37:28 PM#7
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

When you filled up the details for your second account the web browser probably filled up the seriel key box for you with your previously used key.

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  Coman

Hard Core Member

Joined: 8/29/04
Posts: 1937

12/20/11 6:38:27 PM#8
Originally posted by alakram
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

When you filled up the details for your second account the web browser probably filled up the seriel key box for you with your previously used key.

Or he simply picked the same code again...

 

would be something silly I would do :P

  raistlinm

Novice Member

Joined: 8/23/11
Posts: 686

12/20/11 6:43:50 PM#9
Originally posted by Forgeknight

    So I bought 2 copies of SWTOR today from Target. Brand new, wrapped up boxes. Got home, installed & setup 1 account for me went smooth no problems, setup the other account, for my son, and it says the Product Reg key has already been used! And good luck trying to get hold of CS. I should have stuck by my gut and avoided this launch. You suck Bioware!

Just out of curiosity how do you know the problem stems from BW and not the store you purchased from?  And I'd atleast wait until I knew that I was going to have to take a loss to declare that anyone sucks be it the store or the developer themselves.

On another note I have seen so many brain dead posts about this game it leads one to believe this game is just teeming with people who have never played an mmorpg in their entire lives.

  Forgeknight

Novice Member

Joined: 12/15/07
Posts: 35

 
OP  12/20/11 6:52:25 PM#10

Good to see the smart asses are out tonight.

1st Target wont accept returns of opened games.

2nd bioware failed in putting bad codes, or no codes in some cases, on the shelves.

3rd Bioware has a horrible CS, they have one way to contact them in real time. By phone. Still holding.

4th No I am not some dumbass who doesnt know what code I am putting in.  {mod edit}

Oh and as for going digital...yeah probably should have, I just remember how long it took to download the beta client.

  marinrider

Apprentice Member

Joined: 4/18/06
Posts: 1574

12/20/11 6:57:42 PM#11
Originally posted by Forgeknight

Good to see the smart asses are out tonight.

1st Target wont accept returns of opened games.

2nd bioware failed in putting bad codes, or no codes in some cases, on the shelves.

3rd Bioware has a horrible CS, they have one way to contact them in real time. By phone. Still holding.

4th No I am not some dumbass who doesnt know what code I am putting in.  {mod edit}

 

Oh and as for going digital...yeah probably should have, I just remember how long it took to download the beta client.

 

Can you prove number 2?    And dont make an insult at people because your blaming the wrong person.

Also, I worked at target for around a year in customer service, they will exchange the game for you if the key didnt work.  They just wont give you a refund.  

And people are trying to say constructive things, your just mad because we dont agree with you.

 

Edit: And you can email them right here: http://www.swtor.com/support/form  It was like top 1/4 of the first page of results for the search "bioware customer support."  So that means your point 3 is wrong too. 

So, so far your wrong about 1 and 3, and have no proof for any wrong doing on biowares part (point 2).  

  Forgeknight

Novice Member

Joined: 12/15/07
Posts: 35

 
OP  12/20/11 7:01:16 PM#12

Yep you guys are right Target will exchange, forgive my rant and for calling you smart asses, well all but perhaps one of you, at any rate thanks for pointing me in that direction. Off to Target!

  marinrider

Apprentice Member

Joined: 4/18/06
Posts: 1574

12/20/11 7:02:26 PM#13
Originally posted by Forgeknight

Yep you guys are right Target will exchange, forgive my rant and for calling you smart asses, well all but perhaps one of you, at any rate thanks for pointing me in that direction. Off to Target!

Good luck, I hope you get a good one the second time around!

  Azorith

Advanced Member

Joined: 12/14/04
Posts: 189

12/20/11 7:08:58 PM#14
Originally posted by Forgeknight

Good to see the smart asses are out tonight.

2nd bioware failed in putting bad codes, or no codes in some cases, on the shelves.

Thieves opened them

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  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

12/20/11 7:13:47 PM#15
This sucks for the OP. I know that there were some issues with keys today.

I know they usually won't take opened games back at retail stores, pc at least, but I bet if you raise enough hell with target you can get them to cave.

It's more work than you should have to do, but might be easier than using Bioware's overclogged CS right now.

Using know if Bioware is doing anything about the key issues, but they may have a solution for this already. Sounds like a real mess. I'd be curious to see how widespread this is.

The other thing is I would chek out the account and see if you can log into game. I know they had problems with pre order keys not showing up properly on the site and giving that same error but worked anyways.

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  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

12/20/11 7:15:22 PM#16
Oops didn't read the thread. Grats on the target thing. They have good cs.

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  ripdog

Novice Member

Joined: 8/22/06
Posts: 2

12/20/11 7:25:45 PM#17
Originally posted by willvas :    Has the American people degraded in intelligence in the past 7 years I havent been there?  I truly hope not for the sake of our country.

When attempting to insult the intelligence of people you really should not make basic grammar mistakes.

  raistlinm

Novice Member

Joined: 8/23/11
Posts: 686

12/20/11 8:09:03 PM#18
Originally posted by Forgeknight

Yep you guys are right Target will exchange, forgive my rant and for calling you smart asses, well all but perhaps one of you, at any rate thanks for pointing me in that direction. Off to Target!

Heh I was about to find where you are and come get your game to exchange it myself haha!

It's good though to see when a person can admit they may be a bit at fault but like others said there is no reason you shouldn't be able to exchange the game the only problem from then is whether or not that store has more copies for your sake I hope so.

Honestly though the relative few problems I've read about so far pale in comparison to the problems of other games at launch I hope things work out for you and your son should be a good experience playing together when you get your issues worked out.

  Slampig

Apprentice Member

Joined: 12/29/03
Posts: 2379

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12/20/11 8:14:30 PM#19
Originally posted by Forgeknight

Good to see the smart asses are out tonight.

1st Target wont accept returns of opened games.

2nd bioware failed in putting bad codes, or no codes in some cases, on the shelves.

3rd Bioware has a horrible CS, they have one way to contact them in real time. By phone. Still holding.

4th No I am not some dumbass who doesnt know what code I am putting in. And no I am not 12 or uneducated. In fact I think it is a safe bet that so far I am a bit higher educated then those who have posted so far in this thread.

And last but not least, let a man rant without giving your BS advice. If you can't say something constructive then shut the hell up.

 

Oh and as for going digital...yeah probably should have, I just remember how long it took to download the beta client.

Try an exchange? Lot's of stores won't take open games but will totally exchange it for the same item... Just sayin...

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  Creslin321

Spotlight Poster

Joined: 2/27/09
Posts: 5424

12/20/11 9:15:15 PM#20

Blame EA.

The exact same crap happened to me with Warhammer Online.  And they said it would take like 3 or 4 days to resolve.  I took the game back and bought another copy lol.

Are you team Azeroth, team Tyria, or team Jacob?

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