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Star Wars: The Old Republic

Star Wars: The Old Republic 

General Discussion  » How would you have handled this launch?

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121 posts found
  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

 
OP  12/14/11 4:28:30 AM#1

 

I have a question for everyone that is upset about this staggered early game access.  

Many people lately have criticized Bioware for how they have handled htis launch. I can understand some of the concerns people have had, but I don't share them. Even so, part of any business providing a service is customer service. Sometimes you may not agree with them, and they may even be totally wrong (the customer is not always right), but it doesn't matter. Sometimes a company has to suck it up, and do something they don't want to do, to make their customers happy. 

 

That being said, I don't think now is one of those times. This launch is set in motion and there is no stopping it now. They have a plan and they are going to execute that plan, regardless of what you or I think. 

 

So, since so many people seem to think they are doing it wrong, I would ask how you would do it better?

 

The only plan I have is to call in sick to work when I get the email. Could you imagine trying to prepare an MMO launch for the amount of players that are going to be hitting this game on launch day? For all we can tell, they are probably trying to cram 3-4 million people into this game within 1 week, and then throwing all the day of sales after launch on top of that! I can't think of too many companies that have done that with an mmo. Blizzard does with expansions, I guess, but this is an entire game.

 

If you want to answer this question, I want details. What are the the reasons why your ideas and plans would work? I want to know how much it's going to cost, how this is going to affect each and every aspect of this game your technical plans for hardware and networking, and your projections for how it's all going to hold up under that kind of stress. 

 

Don't forget, Bioware has had to gather appropriate data samples to demonstrate exactly what the capacity of their network and servers is. Their goal is to never exceed that point.  They acquired this data in the form of the giant weekend tests. In a controlled setting they tested the capacity of their technology thouroughly. They know exactly what that capacity is. How would you go about doing that? How would you implement that solution?

 

People seem to forget that this is, in all likeliehood, the biggest storm of people rushing an mmo on launch day we have ever seen. Seriously. How can we fault them for not wanting to let 4 million people hammer the crap out of them at the same exact minute. It's insane.  

Look at how some other mmo launches have gone with way less people. They are terrible. Imagine what 4 million people are gonna do to your carefully laid plans. If you are going to give an answer to the question of how would you do it better, you have to account for the millions of players that are storming the gates.

 

If you read this post in it's entirety, I doubt that you can answer these questions. Most MMO developers and publishers have never had to account for that kind of rush. I absolutely do not see the reason why we shouldn't give them a little slack for this.

Otherwise this consumer base will never be happy with anything. If this launch goes smoothly with minimal lag/crashes/queuing, then it would be hard to argue that this wasn't the most successful launch in an mmo ever.

Some people keep telling those of us who appreciate the elegence and simplicity of their solution technically, that we're apologists or fanboys.  

If you ask me, expecting and getting the most successful mmo launch ever, from a technical standpoint, is not being an apologist or a fanboy with blinders on. To me, that is supporting a company that is doing a damn fine job. 

How would you do better then the best?

 

 

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  Digna

Hard Core Member

Joined: 11/19/05
Posts: 1995

The pen is mightier than the sword if the sword is very short, and the pen is very sharp.

12/14/11 4:41:43 AM#2

I would have let me in first..I'm nice. I SHOULD be in...

  Cod_Eye

Advanced Member

Joined: 9/04/09
Posts: 996

12/14/11 4:45:11 AM#3

I think the way they have done it is fine, They have set themselves up for a smooth launch day. what we got to look at now is how many people who didnt pre-order will actually be buying the game on the 20th and trying to login?

I think those that are whining are those who are worried about their character name getting taken and people getting to level cap before them.  The only criticism I have is that they could of had more waves in than the 5 they did yesterday, but maybe they wanted to do this as a reward for those that actually pre-ordered in July, who knows?

We also got another group of people that will possibly be joining the game, those who will be getting SWOR for Xmas, a lot of minors will be putting this on their xmas list I would imagine and will be joining the forces on the 25th.

Bioware as a company hasnt launched an MMO before but would of had an idea through Preorder of how many would be joining the game and would also have employees who have had past experiences with other MMO's from other companies and believe that this was their best approach despite how some people on these forums feel.

Would I have done it any different - Probably not.

Do I have the experience and knowledge to do it different - no

Do i have the numbers, data and forsight to plan a better launch - no

and neither do the majority of people on these forums.

 


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  VuongqPham

Novice Member

Joined: 11/18/11
Posts: 3

12/14/11 4:47:24 AM#4

To be honest.. im not impressed of this early game access one bit, 5 waves are covering 21-22-23-24 and maybe some from 25.. so about 5 days of pre-orders? thats absurd, they had +2 mil killing the servers, and most of it went smooth.. Now they are going into safety first mode and runs the game with tons of untouched servers, its a waste and its not fair to those who are eager to get in. They should have covered stuff like this from the beginning, I know a lot of MMO's has run early game acces in the same manners, but BW should learn from it, we r only looking forward, take it to the next step...

 

For starter send more waves out if you notice that the servers are far from populated.. keep creating more servers, maintain it and stop send invitations if the servers get populated faster than you can create them

  DarkPony

Steed of Tardcore

Joined: 8/29/08
Posts: 5637

Confident, cocky, lazy, dead.

12/14/11 4:48:13 AM#5

For starters:

Pre-permaban everyone complaining about not being in the head-start of the head-start of the prelaunch yet.

^_^

  oubers

Advanced Member

Joined: 11/14/11
Posts: 867

12/14/11 4:50:13 AM#6

i am not a gamedev......how should i know?

 

  Kidon

Apprentice Member

Joined: 11/30/11
Posts: 405

www.Aordem.net we care

12/14/11 4:50:26 AM#7

Same way

 

  Benthon

Novice Member

Joined: 1/11/07
Posts: 2131

Even if you can't hear me, you're still wrong.

12/14/11 4:50:34 AM#8
Originally posted by DarkPony

For starters:

Pre-permaban everyone complaining about not being in the head-start of the head-start of the prelaunch yet.

^_^

Haha. That's a great way to guarantee the opposite effect. :P

 

I think the queuing system is a better way to do this, but even so there isn't any good way to launch a game as massive as MMO's are.

He who keeps his cool best wins.

  Jimmac

Apprentice Member

Joined: 2/28/10
Posts: 1662

12/14/11 4:54:35 AM#9

I would have let people pick their own start date, but the earlier date you pick, the more penalties you must suffer. If you pick the earliest date, then you can only log in for 3 hours that day, and can't play for another week. If you pick the 2nd earliest day, you can only log in for 6 hours, but can't play for another 5 days. If you pick the 3rd earliest day, you can only log in for 9 hours, and you can't play for another 3 days.

Or something like that. This way, people can pick their own fate. Play earlier if they want, but suffer steeper consequences. Be patient and play later, and suffer less consequences. Show these fucking homeboys that it's time to grow up and quit bitching so much.

  FrodoFragins

Hard Core Member

Joined: 4/29/10
Posts: 2710

12/14/11 4:54:41 AM#10

I would have done the first 5 launches as they had done, I'd then wait until the heavy populations started to dip to normal and start adding more waves.  If at some point the servers start getting too busy, halt new characters on those servers and add more.

 

There's no reason to have almost all servers be low population for 10 hours.  If they need to start using queus, prioritize them in order of teh wave you were in.

 

I also would announce the preorder registration end time for each wave and post a tentative schedule that is ultra conservative, meaning that pretty much everyone will get in earlier than that worst case schedule.

 

 

  DarkPony

Steed of Tardcore

Joined: 8/29/08
Posts: 5637

Confident, cocky, lazy, dead.

12/14/11 4:58:31 AM#11
Originally posted by Benthon
Originally posted by DarkPony

For starters:

Pre-permaban everyone complaining about not being in the head-start of the head-start of the prelaunch yet.

^_^

Haha. That's a great way to guarantee the opposite effect. :P

Yes but I would have also put a carrot in each and every CE-box and change the "Support Forum" into "First world problems" and general forums into "Self-entitled discussion".

 

  DexterMMO

Novice Member

Joined: 11/26/11
Posts: 505

Am I banned again?

12/14/11 4:59:38 AM#12

1. Accounts that have spammed the forums with negativity get in last

2. Do waves through out the day... have people with multiple shifts... taking off at 2pm and leaving the servers with light load is stupid.

2a. Pretend I know what its like to be a MMO gamer and know that those in can now make unlimited ults soaking up so many character names limiting already paying customers the chance to even get their name.

2b. Suspend and delete all characters who knowingly exploited and benefited from the light server load xp grind. Cheating is Cheating.

Everything I say is my opinion or personal preference. You may or may not find it useful to your cause but regardless I am entitled to it.

  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

 
OP  12/14/11 4:59:39 AM#13
Originally posted by DarkPony
Originally posted by Benthon
Originally posted by DarkPony

For starters:

Pre-permaban everyone complaining about not being in the head-start of the head-start of the prelaunch yet.

^_^

Haha. That's a great way to guarantee the opposite effect. :P

Yes but I would have also put a carrot in each and every CE-box and change the "Support Forum" into "First world problems" and general forums into "Self-entitled discussion".

 

You forgot Rage-a-holics anonymous. 

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  Benthon

Novice Member

Joined: 1/11/07
Posts: 2131

Even if you can't hear me, you're still wrong.

12/14/11 5:01:10 AM#14
Originally posted by DarkPony
Originally posted by Benthon
Originally posted by DarkPony

For starters:

Pre-permaban everyone complaining about not being in the head-start of the head-start of the prelaunch yet.

^_^

Haha. That's a great way to guarantee the opposite effect. :P

Yes but I would have also put a carrot in each and every CE-box and change the "Support Forum" into "First world problems" and general forums into "Self-entitled discussion".

 

I lol'd

He who keeps his cool best wins.

  Kreedz

Apprentice Member

Joined: 5/11/11
Posts: 440

12/14/11 5:01:23 AM#15

I would have allowed Australia to pre-order the game and not given some crap excuse about customer service.

"The problem with quotes from the Internet is that it's almost impossible to validate their authenticity." - Abraham Lincoln

  Devalon

Novice Member

Joined: 11/26/03
Posts: 500

12/14/11 5:05:44 AM#16

How would you do it different?

It should be why did they do it differently.

Blizzard didn't need to stagger cataclysm launch or patch days. If they can handle million of people bashing servers and same areas. It no excuse for them to stagger in the launch.

Im not upset. I havn't even bought the game yet. I would of been upset if I did bought it.

 

--
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  SuperXero89

Apprentice Member

Joined: 8/16/09
Posts: 2595

12/14/11 5:06:05 AM#17

They way they handled launch is largely fine; however, they should be letting more people in per day.  At prime time, most every server on the list wasn't even full.  At late night, it was scarily quiet.

  Dalaimoc

Apprentice Member

Joined: 3/10/04
Posts: 28

12/14/11 5:09:37 AM#18

Launch is on the 20th. Every argument, claim, complaining, bitching, yelling, moaning, FAPing before that date is null and void.

Having early access is a courtesy and doesn't entitle anyone to anything.

 

To answer the question : No pre-launch. 

On the other hand, pre-launch is only the final stage of beta-test and thus is a good forum stress-test for the whining that will be ensured in the pvp-forums ...so whatever.

  dubyahite

Novice Member

Joined: 1/17/11
Posts: 2506

 
OP  12/14/11 5:11:14 AM#19
Originally posted by DexterMMO

1. Accounts that have spammed the forums with negativity get in last

2. Do waves through out the day... have people with multiple shifts... taking off at 2pm and leaving the servers with light load is stupid.

2a. Pretend I know what its like to be a MMO gamer and know that those in can now make unlimited ults soaking up so many character names limiting already paying customers the chance to even get their name.

2b. Suspend and delete all characters who knowingly exploited and benefited from the light server load xp grind. Cheating is Cheating.

I'm responding to your post not to be argumentative, but because it is the most detailed, serious response I have seen yet, and I agree with at least 1.5 of your points. 

 

1. No way would I do that. That's asking for a crapstorm. Think about how badly those people would continue to flip out if they found out they got pushed to the back for voicing their opinion. No way, that's a terrible idea. Try stirring up a hornets nest with your face and tell me how that goes for you. 

2. I think they probably could have done more today, but I imagine they are just ramping up slowly. They've done this before. In fact they always do this. Remember the Thanksgiving weekend beta? That was a demonstration of exactly how they were going to do this, only on a shorter time-table.

2a. I agree totally with the alt name soaking up thing. They aren't really unlimited per server though, a person can only make 8 per server. I think it would have been a very smart move to limit people to less alts during head start, maybe 2 - 4 characters, then 8 at launch. At the same time, with the amount of people playing this game at launch, everything is gonna be gone soon. The thing you should actually be worrying about is the Legacy name at level 30 ish. Those are gonna get chewed up fast too, and that goes for ALL your characters. 

2b. I don't know enough about this to say one way or the other. I couldn't tell you the details behind the exploit and how severe it is. I hate to say it, but I almost don't know if you can do anything about this. There are going to be many players getting banned that were simply trying to get a pvp match. If it were me, I would sit there and try to queue up repeatedly, not to exploit but because I want to pvp damnit. 

If it's such a big exploit, then it wouldn't even work. The exploit relies on people not having enough people to start a warzone right? Well a warzone maxes out at 16 people (8 on each side), and it doesn't need that many to start up. If there are all these people trying to do the exploit, then it wouldn't even work, because other people will be queuing up for warzones.

Unless I'm missing something, I don't understand how the warzone exploit is even possible at this point. Maybe early on before everyone had a chance to get on, but there have to be at least 16 people queuing up for warzones. At that point you're just leveling through warzones. So what's the big deal?

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  Grahor

Apprentice Member

Joined: 5/08/11
Posts: 854

12/14/11 5:14:54 AM#20

I would add more instancing for newbie zones. Each server's load is (mostly) limited by a number of people in one zone, so if a zone is split, say, into 6, you can allow 6 times more people playing in that zone in one server.

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