Trending Games | WildStar | World of Warcraft | Elder Scrolls Online | Guild Wars 2

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,638,587 Users Online:0
Games:678  Posts:6,073,467
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Bounty Bay Online Brain Storm Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Cultures Online Cyber Monster 2 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark and Light DarkEden Online DarkSpace Darkblood Online Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Deco Online Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Dofus Dominus Online Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Everquest Next: Landmark Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Ferentus Ferion Fiesta Online Final Fantasy XI Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes in the Sky Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings and Legends KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online L.A.W. LEGO Universe La Tale Land of Chaos Online Lands of Hope: Phoenix Edition LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Midkemia Online Might & Magic Heroes: Kingdoms MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Project Blackout Project Powder Project Titan Forums Project Wiki Puzzle Pirates Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rakion Rappelz RappelzSEA Realm Fighter Realm of the Mad God Realm of the Titans Realms Online Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow of Legend Shadowbane Shadowrun Online Shaiya Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian Space Heroes Universe Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Storybricks Stronghold Kingdoms Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Thang Online The 4th Coming The Agency The Aurora World The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Hammers End The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Total Domination Transformers Universe Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warships World of the Living Dead WorldAlpha Wurm Online Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Age of Conan: Unchained

Age of Conan 

General Discussion  » Funcom Customer Service

7 posts found
  Vanguard008

Novice Member

Joined: 7/22/08
Posts: 22

 
OP  12/05/11 4:09:29 PM#1

Default EXTREMELY bad customer service just cost FC another player
I ordered some items from the cash shop (social armor. this particular day, they were having a lot of lag issues, and the shop kept signing me out. Maybe, 4-5 times this happened. Apparently, one of these times, when I signed back in, the cash shop signed me in to the toon at the top of the list, rather than the toon I was actually ON, and I did not notice. As a result, the armors I purchased were sent to another toon. These are the emails from Customer Support regarding the issue. NOTHING has been edited, changed, or deleted, except the names of the account, toons and GM involved.
__________________________________________________ _
I recently purchased several pieces of the Dune Warriors Social Armor for my character "XXXXX", while LOGGED on to said character. However, when I didn't receive the items, and contacted a GM, I was informed, that somehow, I was logged in to my character "XXXXX" in the STORE, while logged in to my character "XXXXX" in GAME, and that "XXXXXX" received the items.

I intended to purchase the pieces for "XXXXX", and I was told by the GM that you folks are the only ones who can reverse the purchase, or what ever you need to do, to get the purchased items to "XXXXX".

I am not sure how I was logged in to "XXXXX" in the store, while logged in to "XXXXX" in the game, I was not even aware that was possible, but it was not done on purpose. In the past, whenever I have purchased items in the store, they have always gone to the character that I was logged in to when I purchased them, and I assumed that was just how it worked.

Can you please remove the pieces from "XXXXX" inventory, and give them to "XXXXX"?

Also, I have 2 characters named "XXXXX", one on Tyranny, and one on Deathwish. I don't know which of these received said items, the GM didn't specify, and I am afraid to log in and look, as I don't want to receive an answer like "We are sorry, but you logged in to the character after the purchase, which finalized it, there is nothing we can do" or anything like that.

Thank you for your assistance in this matter.
__________________________________________________ _____________
Greetings!

Thank you for Contacting Funcom Customer Support!

Unfortunately, as social items are able to be used on all characters and
are character bound, not account bound, we are not able to move these
items. We show the items were purchased for the character, XXXXX and
were delivered to this character correctly.

I do apologize we are not able to assist, and I do appreciate your
patience with our current store policy.

If you have any further questions or concerns, please let me know.

Regards,

GM-XXXXX - XXXXX
Senior CSR/Quality Review Specialist
Account Recovery Specialist
http://www.ageofconan.com
http://www.anarchy-online.com
http://www.darkdaysarecoming.com
__________________________________________________ _________
This is not acceptable. the items were only purchased for XXXXX accidentally, due to the server lag issues which were occurring, which were Funcom's fault. The store kept signing me out in the middle of my purchases, and the store auto-selected selected XXXXXX after I signed back in during one of these store disconnects, and I did not notice. I did not do it. I never intended for the purchases to be made for XXXXX, they were supposed to go to XXXXX, the character I was signed in to at the time. You will correct this issue, which was YOUR fault, or I will stop playing your game IMMEDIATELY, and you will lose me as a PAYING customer.
__________________________________________________ ________________
I can not verify any issues with the store at the time of your purchase.
As we do not have mass reports of players experiencing the same issue.
The time stamps show all items were purchased in less than one minute,
which would not indicate any store issues with lag with our store front.
We can not move social items, as all characters are able to use this
armor as there are no restrictions.

I do apologize that per policy these items are character bound, not
account bound.

The store also verifies each purchase and which character will get the
item before "Confirm" is clicked by the customer. You successfully did
this five times for five different items.

Any further questions or feedback in regards to our store policy on
social items, please email feedback@funcom.com, but your request can not
be completed as the character is able to use the social armor that
correctly gained the items.
__________________________________________________ _________________
you just lost me as a player, and a customer. Goodbye. BAD CUSTOMER SERVICE IS BAD CUSTOMER SERVICE.The fact that you don't WANT to help me correct a simple issue, to make me happy, says a lot about you, and your company.
__________________________________________________ ________________

So... Maybe I did make a mistake of some sort. But there WERE lag issues with the store that day, and I DID have to sign in 4-5 times because the store kept signing me out. At any rate, why wouldn't they WANT to help me and just transfer the items to the requested character? I never even logged in to the toon that accidentally received the items, and i certainly didn't equip them on said toon...

It wasn't an idle threat. I am gone. I'm not even logging in one last time to say goodbye to my guild or give away my gold. I'm done. This was HORRID customer service, and I am not going to reward it by continuing to sub, or making any further purchases (I am a frequent user of the Cash Shop).

Be warned, if you didn't know already, they REALLY don't care about you as a customer.
    
I had to post this for anyone wanting to try a Funcom game.  Posts like these are always deleted from forums which occur regularly, so I post it here so everyone can get a basic Idea of what you deal with playing a Funcom game.

  Ozivois

Novice Member

Joined: 4/17/10
Posts: 599

12/05/11 4:17:18 PM#2

Seems like you got some pretty fair responses from Funcom.  They probably get dozens upon dozens of requests like this from people trying to work the system so they have these policies in place.

  Elsabolts

Advanced Member

Joined: 10/03/06
Posts: 2596

Life Liberty and the Pursuit of those that would threaten It

12/05/11 4:20:21 PM#3

I got a perma ban for asking when Bar Room Brawling was gonna be in. Funcom has alot of problems then and now.

  Cthulhu23

Apprentice Member

Joined: 12/03/11
Posts: 1027

12/05/11 4:23:44 PM#4
Originally posted by Ozivois

Seems like you got some pretty fair responses from Funcom.  They probably get dozens upon dozens of requests like this from people trying to work the system so they have these policies in place.

A fair response would have been just to give him what he asked for and kept his business.  First of all, he said he's a paying customer.  Secondly, he's obviously willing to spend money on cash shop items.  Despite what the representative said, there is no way they were telling the truth when they said they cannot switch the items over to the intended character.  At the very least, they could have refunded him the money and let him repurchase for the correct character.  And it wouldn't have cost them a penny to do so.  Instead, it costed them a paying customer and future revenue.  It never ceases to amaze me why companies won't just look at it from a cost/profit point of view, instead of being so determined that they don't get swindled by the people who play their game.  They lost out money on this deal by the way they treated the customer.  And it didn't have to be that way.  The could have used it as an opportunity to show the OP what great customer service is all about, and as a result kept him as a customer for a long time.  

  Vanguard008

Novice Member

Joined: 7/22/08
Posts: 22

 
OP  12/05/11 4:26:16 PM#5

Funcom as broken NA servers with their new patch, so this type of item shop problem as occured with majority of the clients who use this service.  This post is just one that I have managed to read before it got deleted from the Funcom Age of Conan forums.  For those of you who feel Funcom is in the right even if they have created the current problems, I feel sorry for you. 

You have never experienced good customer service and failed to learn what bad customer service is.

Have fun with the games you play.

  Ozivois

Novice Member

Joined: 4/17/10
Posts: 599

12/05/11 4:29:42 PM#6
Originally posted by Vanguard008

Funcom as broken NA servers with their new patch, so this type of item shop problem as occured with majority of the clients who use this service.  This post is just one that I have managed to read before it got deleted from the Funcom Age of Conan forums.  For those of you who feel Funcom is in the right even if they have created the current problems, I feel sorry for you. 

You have never experienced good customer service and failed to learn what bad customer service is.

Have fun with the games you play.

So this didn't happen to OP?

  FC-Famine

Funcom Community Manager

Joined: 10/17/06
Posts: 278

12/05/11 10:15:08 PM#7

Heya,

I just wanted to mention that your post was not deleted from the forums, it was closed - http://forums.ageofconan.com/showthread.php?t=239612

We do not delete threads from the forums. We may move them to a moderated section depending on the case. Your issue however, like many others relating to private account matters from customer services, are always closed on the official forums. The reason for this is because customer service does not provide in-game or account related support on the official forums. We instead, close threads on support related issues like those to direct matters to support directly. Otherwise, it would just turn into a big venting thread where no resolution can be found other than others chiming in with assumptions from one side of the story (as stated in the forum rules).

I will take a look at this matter tomorrow morning and see what I can do. I did see your emails on the issue and it does seem the policy is to verfy a mistake happened. In this case, the verification of a mistake happening cannot be proven as it was due to lag. Timestamp wise, it's hard to detect lag if they are like it was said, one after the other. However, I can't see why we couldn't assist more with the refund if it's in your inbox either. I will surely check on that because if it's in your inbox, it shouldn't be character bound unless you went and picked up the items on your other character and soul bound them and it was not clarified from our end that's why we can't assist there.

I'll poke ya with your ticket on my findings for you tomorrow EST time.

Glen ''Famine'' Swan
Senior Assistant Community Manager - Funcom