|2 posts found|
12/05/11 7:29:58 AM#1
Okay some of you will have seen these but a lot of you will not have. First item is relevent to anyone buying EA games and the second relevent to ToR pre-orders and the Wallmart cockup; both articles are from flesh eating zipper, enjoy.
Keeper of the Archives
12/05/11 8:01:43 PM#2
Originally posted by eric1000
Looks like you guys have been busy! Thank you for being patient, especially with any Walmart customer service reps you may have dealt with today.
While we're still waiting on official word from Walmart on this issue, it looks like the issue has been acknowledged and fixed by them, judging by the emails many of you have received.
For any of you who may be reading this via our Dev Tracker, here's the text of an email sent to affected customers - thank you to those who provided this:
Thank you for your recent Walmart.com order(s).
In checking your My Account order history for the order(s) below, you may have noticed that one or more items show a status of cancelled but you did not receive a cancellation email for this item(s). Please disregard the status as it is an error. (If you received a cancellation email for an item, then that item has in fact been cancelled.)
The incorrect cancelled status on your My Account was caused by a system issue that has since been resolved and your item(s) are currently processing and will ship as expected. You will receive a ship confirmation with a tracking number for these items in the next few days and the status on your My Account page will be updated to shipped.
We apologize for any inconvenience this has caused, and wanted to assure you that your products are in fact being shipped.
In other words, it appears everyone whose order status was 'cancelled' can now rest easy. That said, we'll be talking further with Walmart to ensure we have all the facts straight, and I'll update you after that.