Ah... One gotta love MMO publishers like SOE... Yeah, I know converting a MMO from subscription based to F2P won't go easy, but SOE is showing a lot of incompetence with the conversion of DC Universe online.

Aside from the hardware problems, which cause the queues and lag in-game, they also have severe problems with their paying customers...

When I started to play DC Universe online the 2nd this month, my account was flagged as Legendary, as if should, since I have an active Station Pass account. After I wasn't happy with my 1st character, I deleted it and made a new one. All still well then. Next morning (November 3), my account was flagged FREE all of a sudden. I was like WTF??? Asking questions on the DC Universe online forum learned that they did have some issues with it. Okay, I can understand that, so I kept a low profile complaining.

Because things took too long to get fixed, I decided to make a subscription payment (November 5) for DC Universe online and my account was instantly flagged as Legendary again (wheee!), and all weekend I had no problem whatsoever. Only problem I had was some lag in-game and those queues (still not fixed for Legendary players).

This morning I looked at the DC Universe online forums, and I saw that the hardware was upgraded. After 9am I decided to logon (reset of daily instances) only to find out that my account was referted back to FREE again?!?!

Now here's the problem. Last time I petitioned, it took the GM's 3 days to reply to it and in the mean time I made the payment for it. Today I've updated that petition, and most likely I have to wait 3 days again for it. I also asked a refund (or conversion to SC - I don't mind that either) of the payment I made earlier.

Bottom line, SOE is not doing a good job here. If this is their way of keeping paying customers in the game, then I fear for it's future. Lets just hope this is once again a glitch, but I doubt that, and fear I have to petition a lot more for the subscription issue...

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

Sony is now a near-legend due to it's ineptness recently, and their decline started back in the days of EQ1.  Give them a good game and they WILL screw it up.

Honestly, they just can't seem to plan ahead in any way as seen by the fiasco of making DCUO F2P.  EVERYONE knows that any MMO that goes F2P will be deluged with new players for the first few weeks, and these fresh-faced potential customers need to be dazzled.  Sony should have had ample server room ready and waiting, because they've HAD experience at making a game F2P as it is, and can easily see what happened to other companies who have done the same.  Hell, all PLAYERS knew the surge of players would be astronomical, so why the hell couldn't Sony figure that out, too? 

New and existing players should ALL be able to log in without waiting in queues up to 8,000 players long, but if they DID suffer a tremendous load at peak times I see no reason why Subscribers shouldn't get priority. You'd think Sony would think the same, but no - Subscriber or not, it's "Wait In The Queue Time!"

2500 strong in the Q at 3am, seriously.

rofl SOE has been showing their incompetence since genesis.

Originally posted by Krelian

rofl SOE has been showing their incompetence since genesis.

At least they are consistent...

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

Don't associate SOE with other companys that actually do their job. SOE is in their own world of *************

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

I'm choosing option 1 (holy flame war), that's why copied/pasted my blog entry here :D

Refund has been asked through SOE's CS already, but as I wrote in the topic, that'll take a while I'm afraid. Also worth to note, the 1 month subscription is not yet charged on my creditcard either, and I made that payment on Saturday, and even during the weekends, these things go electronically and should be charged within the hour (a day maximum).

Originally posted by Reizla

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

I'm choosing option 1 (holy flame war), that's why copied/pasted my blog entry here :D

Refund has been asked through SOE's CS already, but as I wrote in the topic, that'll take a while I'm afraid. Also worth to note, the 1 month subscription is not yet charged on my creditcard either, and I made that payment on Saturday, and even during the weekends, these things go electronically and should be charged within the hour (a day maximum).

if the transaction hasn't gone through yet, and shows as pending - call your bank and tell them to hold it

I was one of the many that jumped in when it went F2P, needless to say I havent been able to play still. First tried on the PS3 and never could get past character creation. Then tried on the PC and got one blue screen and then it completely hanged......

Originally posted by Joshua69

Originally posted by Reizla

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

I'm choosing option 1 (holy flame war), that's why copied/pasted my blog entry here :D

Refund has been asked through SOE's CS already, but as I wrote in the topic, that'll take a while I'm afraid. Also worth to note, the 1 month subscription is not yet charged on my creditcard either, and I made that payment on Saturday, and even during the weekends, these things go electronically and should be charged within the hour (a day maximum).

if the transaction hasn't gone through yet, and shows as pending - call your bank and tell them to hold it

Been checking my creditcard statement (realtime statement) since Saturday, but it's not there at all. Don't know what SOE is doing, but also this shows their incompetence I think. I'll LOL when I'll get the refund when they didn't charge me :D

Originally posted by Joshua69

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

 

Don't associate SOE with other companys that actually do their job. SOE is in their own world of *************

My apologies. It wasn't my intention. There's some good f2p conversions like Lotro...

on topic: why soe doesn't turn off the servers and properly fix this. It's better to see a game offline for a month and after that working, than seeing it for several months online but unplayable.

as much as I hate sony, give them some credit, I read they had 120,000 new accounts made. They only have two servers - PvP and PvE. and all of a sudden, they are crazy mass flooded. Not that I condone them not fixing the problem right away, but that is a lot of people. imo, they should have just took the game offline, announced it was going to be down for two days. and setup another server, 1 PvP and 2 PvE.

yeah this whole thing is just another failure in the hate of SOE, just another reason i really try not to give this crap company money. my problem is with the queue, how can you just have 2 servers (for the ps3) up and running? I know they merged servers but that was before the f2p conversion.

games usually get an influx of players when they go f2p I know this and im one person how does SOE a big ass company not able to figure this out. how you can only have 2 servers available at the f2p launch is beyond me, and why they haven't added anymore servers when seeing the queues is beyond me.

Originally posted by thedarkess

Originally posted by Joshua69

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

 

Don't associate SOE with other companys that actually do their job. SOE is in their own world of *************

My apologies. It wasn't my intention. There's some good f2p conversions like Lotro...

on topic: why soe doesn't turn off the servers and properly fix this. It's better to see a game offline for a month and after that working, than seeing it for several months online but unplayable.

This is the one lesson it seems impossible for most mmorpg companies to learn whether it's situations like this or launching games that are seriously flawed.

Originally posted by Joshua69

Originally posted by Reizla

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

I'm choosing option 1 (holy flame war), that's why copied/pasted my blog entry here :D

Refund has been asked through SOE's CS already, but as I wrote in the topic, that'll take a while I'm afraid. Also worth to note, the 1 month subscription is not yet charged on my creditcard either, and I made that payment on Saturday, and even during the weekends, these things go electronically and should be charged within the hour (a day maximum).

if the transaction hasn't gone through yet, and shows as pending - call your bank and tell them to hold it

My guess is the transaction is not ever going to go through.

In the original post they mentioned having station access and that was supposed to give them "legendary" (sorry if I mis remember I'm not active in anything with SOE atm).

Then they had an account glitch that showed them as "free" so they paid a subscription.   Somewhere in SOE's system it probably does realize that a Station Access subscriber can't be charged a seperate monthly fee for the game... so regardless of what you account status shows.. I am willing to bet there is some conflict going on in the system.

Maybe the system (not the humans at soe) is at least smart enough to know it shouldn't be charging a sub fee.   So if after a few days the charge doesn't go through and the bank only saw it as a "hold" that will *poof* vanish... plus they had a ticket in about their account status.

Most likely it is the conversion that is the problem.   Their other games which started as F2P (they have at least two) include a membership status with station access. 

Not that any of this helps.. but it will get fixed eventually (maybe 2015 or so but that's another story I guess).

Originally posted by thedarkess

Originally posted by Joshua69

Originally posted by thedarkess

reading about problems like this, I'm glad I don't play P2P games (that got converted into f2p) :/

I would ask a refund or go into holy flame war against SOE :P

 

Don't associate SOE with other companys that actually do their job. SOE is in their own world of *************

My apologies. It wasn't my intention. There's some good f2p conversions like Lotro...

on topic: why soe doesn't turn off the servers and properly fix this. It's better to see a game offline for a month and after that working, than seeing it for several months online but unplayable.

WTH are you talking about? I played it yesterday and today. Not only that is was one of my best times playing it because I always only waiting milliseconds in queues for mission runs.

Also DCUO got more immedaite players in the conversion compared to other games. Hell even my 10 year old neice tried getting on DCUO once it went F2P and I didn't even know she knew anything about the 'dc universe' besides the individual characters. Unfortunately her laptop didn't have any kind of decent video card.

Really gonna try and tell me DnD and LOTRO are more of a popular household name than Batman or Superman in the past couple of years? (which are the only relevent years for this).

Most of the problems I see here are due to a PEBKAC error.

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Originally posted by Reizla

Now here's the problem.

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Only incompetence I see is that you are not capable to wait 3 days for a reply...

Could they improve something at their end? Most likely.
Could you improve something at your end? Definitely.

Originally posted by Reizla

Bottom line, SOE is not doing a good job here. If this is their way of keeping paying customers in the game, then I fear for it's future. Lets just hope this is once again a glitch, but I doubt that, and fear I have to petition a lot more for the subscription issue...

the F2P restrictions are no big deal in this game, why be legendary when u can be premium and avoid all the money problems u got with SOE?

since i had bought the game before the hacks happened, now my account automatically went premium... i dont think ill ever become legendary. this f2p is so much better than any other freemium....i just bought the green lantern pack and an cash boost. dont need anything else probably untill another nice pack comes out for sale

this cash shop is not bad at all in my opinion, so check the F2P out if SOE keeps giving you a hard time with ur subscription

note: remember taht hackers still got SONY in sight.... keep ur wallet away from sony, for a while

Originally posted by Gdemami

 

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Originally posted by Reizla

Now here's the problem.

---

Only incompetence I see is that you are not capable to wait 3 days for a reply...

Could they improve something at their end? Most likely.
Could you improve something at your end? Definitely.

Oh, by all means, elabortate on this one considering the whole issue was with Sony and couldn't be fixed by someone else.

Sony IS being incompetant. Even when you do manage to get i nthe game, it is riddled with bugs that should have been fixed the first day of launch. Animations from skills being stuck, unable to move in 3 dimensions, enemies walking through walls. They are showing a significant lack of give a damn, and it looks more and more like they are just squeezing what they can out before the plug is pulled.