Trending Games | ArcheAge | World of Warcraft | Destiny | Guild Wars 2

  Network:  FPSguru RTSguru
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Members:2,860,264 Users Online:0
Games:742  Posts:6,246,325
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
A-C
2029 Online 2112: Revolution 2Moons 4Story 8BitMMO 9 Dragons A Mystical Land A Tale in the Desert III A3 ACE Online ARGO Online Aberoth Absolute Force Online Absolute Terror Achaea Adellion Aerrevan Aetolia, the Midnight Age Age of Armor Age of Conan Age of Empires Online Age of Mourning Age of Wulin Age of Wushu Aida Arenas Aika Aion Albion Online Alganon All Points Bulletin (APB) Allods Online Altis Gates Amazing World Anarchy Online Ancients of Fasaria Andromeda 5 Angels Online Angry Birds Epic Anime Trumps Anmynor Anno Online Applo Arcane Hearts Arcane Legends ArchLord ArcheAge Archeblade Archlord X Ascend: Hand of Kul Asda 2 Asda Story Ashen Empires Asheron's Call Asheron's Call 2 Astera Online Astonia III Astro Empires Astro Lords: Oort CLoud Asura Force Atlantica Online Atriarch Aura Kingdom Aurora Blade Auto Assault Avatar Star Battle Dawn Battle Dawn Galaxies Battle for Graxia Battle of 3 Kingdoms Battle of the Immortals Battlecruiser Online Battlestar Galactica Online Battlestar Reloaded Beyond Protocol Black Aftermath Black Desert Black Gold Black Prophecy Black Prophecy Tactics: Nexus Conflict Blacklight Retribution Blade & Soul Blade Hunter Blade Wars Blazing Throne Bless Blitz 1941 Blood and Jade Bloodlines Champions Boot Hill Heroes Borderlands 2 Borderlands: The Pre-Sequel Bound by Flame Bounty Bay Online Brain Storm Bravada Bravely Default Bravely Second Brawl Busters. Brick-Force Bright Shadow Bullet Run Business Tycoon Online CTRacer Cabal Online Caesary Call of Camelot Call of Gods Call of Thrones Camelot Unchained Canaan Online Cardmon Hero Cartoon Universe CasinoRPG Cast & Conquer Castle Empire Castlot Celtic Heroes Champions Online Champions of Regnum Chaos Online Child of Light Chrono Tales Citadel of Sorcery CitiesXL Citizen Zero City of Decay City of Heroes City of Steam City of Transformers City of Villains Civilization Online Clan Lord Clash of Clans Cloud Nine Club Penguin Colony of War Command & Conquer: Tiberium Alliances Company of Heroes Online Conquer Online Conquer Online 3 Continent of the Ninth (C9) Core Blaze Core Exiles Corum Online Craft of Gods Crimecraft Crimelife 2 Cronous Crota II Crusaders of Solaris Cultures Online Cyber Monster 2 Céiron Wars
D-F
D&D Online DC Universe DK Online DOTA DOTA 2 DUST 514 DV8: Exile Dalethaan Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Relic: Prelude Dark Solstice Dark and Light DarkEden Online DarkSpace Darkblood Online Darkest Dungeon Darkfall Darkfall: Unholy Wars Darkwind: War on Wheels Das Tal Dawn of Fantasy Dawntide DayZ Dead Earth Dead Frontier Dead Island Dead Island 2 Dead Island: Riptide Deco Online Deepworld Defiance Deicide Online Dekaron Demons at the Horizon Desert Operations Destiny Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Divinity: Original Sin Dofus Dominus Online Dragon Age: Inquisition Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Nest Dragon Oath Dragon Pals Dragon Raja Dragon's Call Dragon's Call II Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dragons and Titans Drakengard 3 Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Rampage Dungeon Runners Dungeon of the Endless Dynastica Dynasty Warriors Online Dynasty of the Magi EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eclipse War Ecol Tactics Online Eden Eternal Edge of Space Einherjar - The Viking's Blood Elder Scrolls Online Eldevin Elf Online Elite: Dangerous Embers of Caerus Emil Chronicle Online Empire Empire & State Empire Craft Empire Universe 3 EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Blue Moon Online Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Eternal Saga Ether Fields Ether Saga Online Eudemons Online EuroGangster EverEmber Online EverQuest Next EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace F.E.A.R. Online Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Fearless Fantasy Ferentus Ferion Fiesta Online Final Fantasy Type-0 HD Final Fantasy XI Final Fantasy XIV Final Fantasy XIV: A Realm Reborn Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forge Forsaken World Fortnite Fortuna Forum for Discussion of Everlight Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones: Seven Kingdoms Gameglobe Gate To Heavens Gates of Andaron Gatheryn Gauntlet Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer Gloria Victis Glory of Gods GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Granado Espada Online Grand Chase Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall H1Z1 Habbo Hotel Hailan Rising HaloSphere2 Haven & Hearth Hawken Heart Forth Alicia Hearthstone: Heroes of Warcraft Helbreath Hellgate Hellgate: London Hello Kitty Online Hero Online Hero Zero Hero's Journey Hero: 108 Online HeroSmash Heroes & Generals Heroes & Legends: Conquerors of Kolhar Heroes in the Sky Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Heroes of the Storm Hex Holic Online Hostile Space Hunter Blade Huxley Icewind Dale: Enhanced Edition Illutia Illyriad Immortals USA Imperator Imperian Inferno Legend Infestation: Survivor Stories Infinite Crisis Infinity Infinity Iris Online Iron Grip: Marauders Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kartuga Kicks Online King of Kings 3 Kingdom Heroes Kingdom Under Fire II Kingdom of Drakkar Kingory Kings and Legends Kings of the Realm KingsRoad Kitsu Saga Kiwarriors Knight Age Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online Kyn L.A.W. LEGO Universe La Tale Land of Chaos Online Landmark Lands of Hope: Phoenix Edition LastChaos League of Angels League of Legends - Clash of Fates Legend of Edda: Vengeance Legend of Golden Plume Legend of Katha Legend of Mir 2 Legend of Mir 3 Legendary Champions Lego Minifigures Online Lichdom: Battlemage Life is Feudal Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lords of the Fallen Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia World
M-Q
MU Online Mabinogi Maestia: Rise of Keledus MagiKnights Magic Barrage Magic World Online Manga Fighter MapleStory Martial Heroes Marvel Heroes Marvel Super Hero Squad Online Marvel: Avengers Alliance MechWarrior Online Megaten Meridian 59 : Evolution Merlin MetalMercs Metaplace Metin 2 MicroVolts Middle-earth: Shadow of Mordor Midkemia Online Might & Magic Heroes: Kingdoms MilMo Minecraft Mini Fighter Minions of Mirth Ministry of War Monato Esprit Monkey King Online Monkey Quest Monster & Me Monster Madness Online MonsterMMORPG Moonlight Online: Tales of Eternal Blood Moonrise Mordavia Mortal Online Mourning My Lands Myst Online: URU Live Myth Angels Online Myth War Myth War 2 Mytheon Mythic Saga Mythos N.E.O Online NIDA Online Nadirim Naviage: The Power of Capital Navy Field Need for Speed World Nemexia Neo's Land NeoSteam Neocron Nether Neverwinter Nexus: The Kingdom Of The Winds NinjaTrick NosTale Novus Aeterno Oberin Odin Quest Odyssey RPG Ogre Island Omerta 3 Online Boxing Manager Onverse Order & Chaos Online Order of Magic Original Blood Origins Return Origins of Malu Orion's Belt Otherland Forums OverSoul Overkings Oz Online Oz World Pandora Saga Pantheon: Rise of the Fallen Panzar Parabellum Parallel Kingdom Parfait Station Path of Exile Pathfinder Online Perfect World Perpetuum Online Persona V Phantasy Star Online 2 Phantasy Star Universe Phoenix Dynasty Online Phylon Pi Story Picaroon Pirate Galaxy Pirate Storm Pirate101 PirateKing Online Pirates of the Burning Sea Pirates of the Caribbean Online Pixie Hollow Planeshift Planet Arkadia Planet Calypso PlanetSide 2 Planetside Planets³ Playboy Manager Pocket Legends Pockie Ninja Pockie Pirates Pockie Saints PoxNora Prime World Prime: Battle for Dominus Priston Tale Priston Tale II Prius Online Project Blackout Project Powder Project Titan Forums Project Wiki Project Zomboid Puzzle Pirates Quest for Infamy Quickhit Football
R-S
R2 Online RAN Online RF Online ROSE Online Rage of 3 Kingdoms Ragnarok Online Ragnarok Online II RaiderZ Rakion Rappelz RappelzSEA Ravenmarch Realm Fighter Realm of the Mad God Realm of the Titans Realms Online Reclamation Red Stone Red War: Edem's Curse Regnum Online Remnant Knights Renaissance Repulse Requiem: Memento Mori Rift RiotZone Rise Rise of Dragonian Era Rise of Empire Rise of the Tycoon Risen 3: Titan Lords Rising of King Risk Your Life Rivality Rockfree Rohan: Blood Feud Role Play Worlds Roll n Rock Roma Victor Romadoria Rosh Online Roto X Rubies of Eventide Ruin Online Rumble Fighter Runes of Magic Runescape Rust Rusty Hearts Ryzom S4 League SAGA SD Gundam Capsule Fighter Online SMITE SUN Sacred 3 Sagramore Salem SaySayGirls Scarlet Blade Scions of Fate Seal Online: Evolution Second Chance Heroes Second Life Secret of the Solstice Seed Serenia Fantasy Seven Seas Saga Seven Souls Online Sevencore Shadow Realms Shadow of Legend Shadowbane Shadowrun Online Shaiya Shards Online Shattered Galaxy Sho Online Shot Online Shroud of the Avatar SideQuest Siege on Stars Sigonyth: Desert Eternity Silkroad Online Skyblade Skyforge SmashMuck Champions Smoo Online Soldier Front Soul Master Soul Order Online Soul of Guardian Space Heroes Universe Sparta: War of Empires Spellcasters Sphere Spiral Knights Spirit Tales Splash Fighters Squad Wars Star Citizen Star Sonata 2 Star Stable Star Supremacy Star Trek Online Star Trek: Infinite Space Star Wars Galaxies Star Wars: Clone Wars Adventures Star Wars: The Old Republic StarQuest Online Stargate Worlds Starlight Story Starpires State of Decay SteelWar Online Stone Age 2 Stormfall: Age of War Storybricks Stronghold Kingdoms Styx: Master of Shadows Sudden Attack Supremacy 1914 Supreme Destiny Sword Girls Sword of Destiny: Rise of Aions SwordX Swords of Heavens Swordsman
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Tales of Solaris Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris TerraWorld Online Thang Online The 4th Coming The Agency The Aurora World The Banner Saga The Black Watchmen The Chronicle The Chronicles of Spellborn The Crew The Division The Hammers End The Incredible Adventures of Van Helsing The Incredible Adventures of Van Helsing 2 The Legend of Ares The Lost Titans The Matrix Online The Mighty Quest for Epic Loot The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems The West The Witcher 3: Wild Hunt Theralon There Therian Saga Thrones of Chaos Tibia Tibia Micro Edition Tiger Knight Titan Siege Titans of Time Toontown Online Top Speed Topia Online Torchlight Total Domination Transformers Universe Transistor Transverse Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Trove Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War Tynon U.B. Funkeys UFO Online URDEAD Online Ultima Forever: Quest for the Avatar Ultima Online Ultima X: Odyssey Ultimate Naruto Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Utopia Valkyrie Sky Vampire Lord Online Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos VoidExpanse Voyage Century Online W.E.L.L. Online WAR (Warhammer Online) WAR2 Glory WYD Global Wakfu War Thunder War of 2012 War of Angels War of Legends War of Mercenaries War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40,000: Eternal Crusade Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warkeepers Warrior Epic Wartune Wasteland 2 WebLords Wild West Online WildStar Wind of Luck WindSlayer 2 Wings of Destiny Wish Wizard101 Wizardry Online Wizards and Champions Wonder King Wonderland Online World Golf Tour World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Speed World of Tanks World of Tanks Generals World of Warcraft World of Warplanes World of Warships World of the Living Dead WorldAlpha Wurm Online Xenoblade Chronicles: X Xenocell Xiah Xsyon Xulu YS Online Yitien ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online Zombies Ate My Pizza eRepublik

MMORPG.com Discussion Forums

Lord of the Rings Online

Lord of the Rings Online 

General Discussion  » #1 worst customer support in the industry, IMHO

2 Pages 1 2 » Search
33 posts found
  reillan

Novice Member

Joined: 11/01/07
Posts: 233

 
OP  7/26/11 3:36:33 PM#1

I have never in my 3 years of playing this game had one positive experience with Turbine Support. Firstly, because they seem to close most of my tickets without actually talking to me, and if I bother to chase them down to talk to someone, that person can never seem to fix the issue.

  reillan

Novice Member

Joined: 11/01/07
Posts: 233

 
OP  7/26/11 3:40:49 PM#2

I was about to post a second reason, but... I'm too tired of dealing with them to care...

  TheStarheart

Novice Member

Joined: 8/08/09
Posts: 372

7/26/11 3:41:09 PM#3

only use IMHO when your opinion is humble...

 

I've had good and bad experiences with Turbine. It's just how it goes.

  fionanshrek

Apprentice Member

Joined: 7/18/11
Posts: 106

7/26/11 3:43:16 PM#4
Originally posted by reillan

I have never in my 3 years of playing this game had one positive experience with Turbine Support. Firstly, because they seem to close most of my tickets without actually talking to me, and if I bother to chase them down to talk to someone, that person can never seem to fix the issue.

 I've heard much worse customer support stories on this site about other games.  I have had them answer tickets I opened but in all fairness it was long before f2p.

  User Deleted
7/26/11 3:44:29 PM#5

Out of curiosity, OP are you a subscription (VIP) player or F2P?

  azmundai

Apprentice Member

Joined: 3/18/10
Posts: 1424

7/26/11 3:44:38 PM#6

Yea I tried to play this game once .. sent 3 different requests for a key as I had a DDO sub and there is some idiotic conflict they can't seem to figure out ... never got a response ... I took that as a bad sign.

LFD tools are great for cramming people into content, but quality > quantity.
I am, usually on the sandbox .. more "hardcore" side of things, but I also do just want to have fun. So lighten up already :)

  Zairu

Novice Member

Joined: 1/09/09
Posts: 493

Yes, this is a personal attack.

7/26/11 3:47:53 PM#7
Originally posted by TheStarheart

only use IMHO when your opinion is humble...

 

I've had good and bad experiences with Turbine. It's just how it goes.

 many times the H in IMHO, means 'honest'.

now go ahead with some over-analytic retort about how wrong that is, and that any TRUE gamer would NEVER use honest, because it means humble, and if anyone thinks otherwise, KILL THEM!!!

  Akiye

Apprentice Member

Joined: 7/26/11
Posts: 109

7/27/11 1:11:49 AM#8

Ive never had a problem with LOTRO support then again ive never had any problems with AC/DAOC/ or any others support. Well unless you count time frame and that goes to WoW pretty handly.

  Wickedjelly

Novice Member

Joined: 4/19/09
Posts: 5064

The Dude abides

7/27/11 6:36:13 AM#9

/shrug

I never had any trouble with them.  In fact, they've been one of the better ones from my experience.

1. For god's sake mmo gamers, enough with the analogies. They're unnecessary and your comparisons are terrible, dissimilar, and illogical.

2. To posters feeling the need to state how f2p really isn't f2p: Players understand the concept. You aren't privy to some secret the rest are missing. You're embarrassing yourself.

3. Yes, Cpt. Obvious, we're not industry experts. Now run along and let the big people use the forums for their purpose.

  Odium420

Novice Member

Joined: 10/17/06
Posts: 18

7/30/11 1:12:14 AM#10

Customer support for Turbine has always been great to me and has saved my butt big time on 2 occasions. 

 

Pro Tip: If you are having "Account" problms they have a phone number you can call. They answer right away and speak ENGLISH (!!).

 

Fixed me up right away. 

 

  tyrannis

Novice Member

Joined: 7/01/10
Posts: 218

7/30/11 1:26:06 AM#11
Originally posted by reillan

I have never in my 3 years of playing this game had one positive experience with Turbine Support. Firstly, because they seem to close most of my tickets without actually talking to me, and if I bother to chase them down to talk to someone, that person can never seem to fix the issue.

The title of this thread is an oxymoron. Just saying... 

##Best SWTOR of 2011
Posted by I_Return - SWTOR - "Forget the UI the characters and all ofhe nitpicking bullshit" "Greatest MMO Ever Created"

##Fail Thread Title of 2011
Originally posted by daveospice
"this game looks like crap?"

  Icemasta

Novice Member

Joined: 1/12/06
Posts: 152

You must keep your friends close...And you enemies even closer...

7/30/11 9:23:51 PM#12

I come and support this. I recently got suspended for cussing, in a private channel with mostly "friends", regardless of the fact that it's not clearly stated in their CoC that swearing is against the rules (The rule is about being disruptive in chat and then they give example like cussing, spamming, trolling etc...). Even the people in the channel agreed with me that I didn't disrupt the "flow of the chat" ( as per CoC definition) and GMs didn't give a shit and then I got a 3 days suspension.

Apparently they monitor PMs, party chat, kin chats, etc... regardless of reports.

Also, I once had an issue where I didn't get my Turbine points because of a system crash and it took 2 weeks of contacting customer support and getting elevated to a higher tier a couple of times before I got to someone who told me that the sale wasn't recorded and this went on until I got my bank to reverse the charges and then they realized that I had be charged. No apologies or anything.

Also another time when I bought items that were on sale but got billed full priced because of a bug in their store and location (It thought canada wasn't in north america or something) and took a good week to get my points back.

I got a dozen other tickets I had open with them because of stupid shit like that, like losing half my items on the server changes when it went F2P and took a week to get it back, etc...

  kasta

Advanced Member

Joined: 5/30/03
Posts: 517

Never try to teach a pig to sing,it wastes your time and annoys the pig.

7/30/11 9:28:35 PM#13

I must be blessed.  I've never had a problem with Turbine's support and I never had a problem with SoE's support when I played their games.  Only company that gave me any runaround was NCSoft.

  seabass2003

Novice Member

Joined: 8/31/05
Posts: 4158

Why the hell should I work? She''ll just spend all my money on shoes anyways!

7/30/11 9:31:29 PM#14
Originally posted by Icemasta

I come and support this. I recently got suspended for cussing, in a private channel with mostly "friends", regardless of the fact that it's not clearly stated in their CoC that swearing is against the rules (The rule is about being disruptive in chat and then they give example like cussing, spamming, trolling etc...). Even the people in the channel agreed with me that I didn't disrupt the "flow of the chat" ( as per CoC definition) and GMs didn't give a shit and then I got a 3 days suspension.

Apparently they monitor PMs, party chat, kin chats, etc... regardless of reports.

Also, I once had an issue where I didn't get my Turbine points because of a system crash and it took 2 weeks of contacting customer support and getting elevated to a higher tier a couple of times before I got to someone who told me that the sale wasn't recorded and this went on until I got my bank to reverse the charges and then they realized that I had be charged. No apologies or anything.

Also another time when I bought items that were on sale but got billed full priced because of a bug in their store and location (It thought canada wasn't in north america or something) and took a good week to get my points back.

I got a dozen other tickets I had open with them because of stupid shit like that, like losing half my items on the server changes when it went F2P and took a week to get it back, etc...

Not true, someone reported you.

In America I have bad teeth. If I lived in England my teeth would be perfect.

  Icemasta

Novice Member

Joined: 1/12/06
Posts: 152

You must keep your friends close...And you enemies even closer...

7/30/11 9:32:53 PM#15
Originally posted by seabass2003
Originally posted by Icemasta

I come and support this. I recently got suspended for cussing, in a private channel with mostly "friends", regardless of the fact that it's not clearly stated in their CoC that swearing is against the rules (The rule is about being disruptive in chat and then they give example like cussing, spamming, trolling etc...). Even the people in the channel agreed with me that I didn't disrupt the "flow of the chat" ( as per CoC definition) and GMs didn't give a shit and then I got a 3 days suspension.

Apparently they monitor PMs, party chat, kin chats, etc... regardless of reports.

Also, I once had an issue where I didn't get my Turbine points because of a system crash and it took 2 weeks of contacting customer support and getting elevated to a higher tier a couple of times before I got to someone who told me that the sale wasn't recorded and this went on until I got my bank to reverse the charges and then they realized that I had be charged. No apologies or anything.

Also another time when I bought items that were on sale but got billed full priced because of a bug in their store and location (It thought canada wasn't in north america or something) and took a good week to get my points back.

I got a dozen other tickets I had open with them because of stupid shit like that, like losing half my items on the server changes when it went F2P and took a week to get it back, etc...

Not true, someone reported you.

The second swear the GM pointed to was in party chat that I was currently in. Yes, the first time someone reported me.

  Emeraq

Novice Member

Joined: 10/07/06
Posts: 925

7/30/11 9:39:43 PM#16

Customer service has been great for me on the two instances I had to contact them.

 

My account was hacked, password stolen (and no I don't use power leveling or what not, I'm a lifer and my max character is still only 48 if that tells you anything about how casual I am). Turbine asked some questions about my account history, card sub was purchased on, you know the standard stuff.

They reset the email address back to my email address, and reset the password. Then once I got in game I discovered that my vault was wiped clean of crafting materials and even some of the 'pre F2P' cosmetic items.

I immediately contacted turbine, retold the regaining my account story, they told me they'd look into it and get back to me. A couple of days later they informed me that my game had been taken over by gold farmers and that they couldn't replace my items, but gave me 12 gold, (I think, it may have only be 10)

Which was fine, I was able to buy some more crafting mats, and think I stil have 4 gold left of what they gave me.

  Omali

Advanced Member

Joined: 2/16/09
Posts: 1113

7/30/11 9:47:36 PM#17

Their customer service must be so bad, that they stole all of the OP's examples, because he didn't give a single concrete point of bad customer service. 

  reillan

Novice Member

Joined: 11/01/07
Posts: 233

 
OP  8/02/11 12:39:19 PM#18


Originally posted by blazin-ace
Out of curiosity, OP are you a subscription (VIP) player or F2P?

Lifetime (VIP)

  reillan

Novice Member

Joined: 11/01/07
Posts: 233

 
OP  8/02/11 12:40:37 PM#19


Originally posted by Omali
Their customer service must be so bad, that they stole all of the OP's examples, because he didn't give a single concrete point of bad customer service. 

The problem is that I am hyper-careful regarding libel... not gonna risk it...

  Pagoas

Apprentice Member

Joined: 11/05/08
Posts: 92

See no evil...

8/02/11 12:47:46 PM#20

i've had good and bad experiences with lotro's customer support... i'm a vip, "founder", one of the original beta testers for the game back in 2006.  although i haven't played it since its gone freemium.  like most customer support anywhere... they usually just ignore you until you go away.  if you want really horrible customer service try comcast or at&t.

2 Pages 1 2 » Search