Classic Sony, over promise and under-deliver. I've been in electronic sales for a long time (over a decade) and Sony has this problem with almost everything they sell. Only exception possibly being the playstation. Their customer support has always been highly lackluster, and they have a tendancy to never fix problems. Sony I think personally is over-extended to the max. Because they sell soooo many products in so many different genres of the industry, they have a habit of dumping tons of money into marketing and overhyping a product, and then practically never touching or improving that product after its release.

Sony is all about quantity and not quality. Also, as long as they make the product look very appealing and be marketed that way to match, they don't care how long it lasts or how well it works, they just care about sales. Also, because they pump so much product, they don't really care about much than initial sales, not residual sales. If people stop buying it, they'll just come up with some other new product.

Sony's philosophy seems to be that, even though their product broke down, and doesn't work anymore, they released something new and better for them to buy anyway.

I will give them credit that they very often end up releasing products with the latest technology first. However, I think the tortoise beats the hare in this concept.

If you ever want quality in anything that you purchase, buy it from a "company" not a "brand" that actually has a grand focus on that genre of industry. Otherwise, shove it if you complain about the problems you have with your product, you deserve it... you bought into the marketing bullcrap.... take time in deciding what you purchase, especially if it's expected to be a semi-long term ownership, at least.

I would have to agree about Sony. I think the playstation has some excellent games out. I recently enjoyed playing Mortal Kombat very much, but I am constantly disappointed by Sony Online Entertainment. Mostly I do enjoy playing their games, but they always seem to do just enough to make the game either unplayable or just retool it so much that they lose their original base of players.