Made a post on the official forums saying to not bash those proposing new ideas, just help them form the idea's. and that new idea's help make the game better. Used no vulgar terms, had a nice mannerism, even suggested ways to modify the poster's idea's to fit the lore.This was after reading suggestions from a new player about the game and seeing him get trolled to death.

My post Was deleted, main trolls posts are still up.

What happened to the super awesome, fun, kind community this game used to boast? Getting better treatment from korean grinders atm ;p.

I've seen weird actions taken be GM's in games before but, really?

I miss the old Jolt crew :p

They were fair, quick to respond, and non biased.

Wonder what happened to those CSR's?

You had to have an active subscription to post on the old 'main' forums.  Not sure if it is still applicable.

New main forums are here:

http://atys.ryzom.com/start/app_forum.php?page=forum

With a section for new ideas here:

http://atys.ryzom.com/start/app_forum.php?page=forum/view/1840

The old forums are "officially dead" though you can still read them. For the new ones you'll need an active subscription as far as I know. F2P sub should do which btw is not more complicated than a common forum sub. Just mind you: Ryzom is different in many aspects, not just this one. ;)

Edit: Just saw the system reqs in the header of this page. Ryzom meanwhile has *native* (read: no wine or cedeaga crap) Linux and Mac clients. This should be corrected.

As a sidenote Ryzom is also one of the first (if not *the* first) commercial open source MMORPG.

I'm one of the Ex-Jolt lot and its disturbing to read things like this, it really is :(

So what did you actually read between the lines? Bad support? It's not, not at all. There is a new official forum now and the old one is dead. That's all. And the game is well alive.

Made several posts, on the "new" official forums in the last week. I already know there are new forums, considering the link to the forums from the main site sends you to them lol. A few were in response to personal attacks, however I was always civil about it, as well as asked them to stop. Some were purely idea's/responses to idea's and they were deleted very quickly. Oddly enough the same thing has been happening to other people I know. There becomes a problem as well that in order to report said problem you must send the problem directly to the people doing the action in the first place, they already have a vendetta against certain people it seems.

Hi Nazak,

We aim to enforce the posting policy on the forums the same for everybody. If you think you have been treated unfairly, please email us at support-ee@ryzom.com and we'll see what we can do to set things straight.

Regards,

Sywindt, GM Arispotle

Sorry man it's just at this point, i've lost all faith and trust in the csr support group. Kinda defeats the purpose to send a complaint about csrs to the csrs lol. Don't get me wrong i'm still hopeful things will turn around :). I may however talk with mokoi. How to I directly contact mokoi?

Or better yet, like every other game company, how do you speak with actual owners, development team, whatever, people whom actually have sway over the csr's? Or is the game run by CSR's? Not meaning this snidely, generally curious.

It's just when you have volunteer CSR's like this, they will however love the game, but at the same time, they will love there friends first, it's just too corrupted for me. (Not saying I wouldn't do the same thing.)

Thing's like csr's contacting TI leadership telling them to stop capturing OP's (I've seen the screenies :p). Changing rules about multiboxing software, and deleteing posts, but letting certain people keep spouting off all the time cough* jwenting *cough.

I'm just overall not happy with the game. Which is sad, because, peronal health and financial breaks aside, I played the game for many years through many companies, Helped many players, both technically and with leveling many times for hours with no reward at all, Been a member of the Karavan and Kami Alliance, as well as the TI/If, ect group,  and I feel i'm being punished for no reason. I'd love to resub my main accounts, however I feel I would be harassed by certain people, including certain csr's. And i'm not the only one, I know of at least 10 others in this same predicament. Hell most of em posted on these forums about it too.

I'm a little more vocal about it I guess. It's just sad, and frustrating at the same time. As you all know the guilds/groups formed in Ryzom are small and become very tight knit. Even the community itself can become super close, which is one reason alot of tension arises.

I really have a genuine interest in helping the game improve, however I must say we need management to take a step back and look at the big picture, not focus so much on helping there own so much. I understand the desire, however in my personal opinion you guys need to be detached more from the game. I'd even say not allowing csr's to monitor player activity unless that player has been accused with reasonable suspision/evidence of improper behavior. (I've been stalked more then once the day after an op, with csr's wispering my alts, which was annoying as hell, as I had some of them in really low resolution, and had to stop what I was doing, increase the resolution of the client, then chat for a minute or two >.>.

So I will continue to post, and watch posts, play alt accounts to monitor the game, and complain about things I find unfair. In hopes that one day it goes back to it's former greatness of the Jolt/nevrax crew (plus some proper advertising and innovation/development)

---

Originally posted by Nazak
In hopes that one day it goes back to it's former greatness of the Jolt/nevrax crew.

---

I by no means dislike anyone there, its just some seem to get ahead by pushing others aside and "brown nosing" so to speak; leaving honest (maybe too honest?) others like myself to just "deal with it".

Ryzom was my first MMO and I hope it does eventually get to where it should be, but things have always had to change and they just don't. Its sad really, we at the Jolt team (that once was) used to have so much drive in game, kept pushing the devs to go for more, now it just comes across as "we'll make do and hope something good happens" which just isn't going to.

I do hope you get things sorted Nazak as anything such as that should be dealt with professionally and incredibly quickly. If you can't trust support, then who can you trust? :)

The best part is Sywindt (the one causing the problems) telling you who to contact knowing full well nothing will come of it.

Originally posted by Ludis

The best part is Sywindt (the one causing the problems) telling you who to contact knowing full well nothing will come of it.

  So true  and even if you send a mail directly to Yumeroh with screnshots from CSRs harrasing players nothing will come of it.. already did and in 2 months not a single email or response from yumeroh.... as long as those volunteers csrs are there and they put their  friends first before the game . 

and mind you Not all csrs are bad theres only one that it was a pleasure to know Sengosha is great  but all others are just plain awefull and have no concept of being neutral ... but is volunteer work so what can you expect..

The 'if your face fits' line is spot on.

Originally posted by Nazak

Sorry man it's just at this point, i've lost all faith and trust in the csr support group. Kinda defeats the purpose to send a complaint about csrs to the csrs lol. Don't get me wrong i'm still hopeful things will turn around :). I may however talk with mokoi. How to I directly contact mokoi?

Or better yet, like every other game company, how do you speak with actual owners, development team, whatever, people whom actually have sway over the csr's? Or is the game run by CSR's? Not meaning this snidely, generally curious.

It's just when you have volunteer CSR's like this, they will however love the game, but at the same time, they will love there friends first, it's just too corrupted for me. (Not saying I wouldn't do the same thing.)

Thing's like csr's contacting TI leadership telling them to stop capturing OP's (I've seen the screenies :p). Changing rules about multiboxing software, and deleteing posts, but letting certain people keep spouting off all the time cough* jwenting *cough.

I'm just overall not happy with the game. Which is sad, because, peronal health and financial breaks aside, I played the game for many years through many companies, Helped many players, both technically and with leveling many times for hours with no reward at all, Been a member of the Karavan and Kami Alliance, as well as the TI/If, ect group,  and I feel i'm being punished for no reason. I'd love to resub my main accounts, however I feel I would be harassed by certain people, including certain csr's. And i'm not the only one, I know of at least 10 others in this same predicament. Hell most of em posted on these forums about it too.

I'm a little more vocal about it I guess. It's just sad, and frustrating at the same time. As you all know the guilds/groups formed in Ryzom are small and become very tight knit. Even the community itself can become super close, which is one reason alot of tension arises.

I really have a genuine interest in helping the game improve, however I must say we need management to take a step back and look at the big picture, not focus so much on helping there own so much. I understand the desire, however in my personal opinion you guys need to be detached more from the game. I'd even say not allowing csr's to monitor player activity unless that player has been accused with reasonable suspision/evidence of improper behavior. (I've been stalked more then once the day after an op, with csr's wispering my alts, which was annoying as hell, as I had some of them in really low resolution, and had to stop what I was doing, increase the resolution of the client, then chat for a minute or two >.>.

So I will continue to post, and watch posts, play alt accounts to monitor the game, and complain about things I find unfair. In hopes that one day it goes back to it's former greatness of the Jolt/nevrax crew (plus some proper advertising and innovation/development)

Oww wow. I thought it was just me that was getting some harrasment from players. I take it you were in infinity. I was in OmegaV, most of our kind of player that I can see are gone. I logged on few weeks ago wanting to do some digging and maybe some OPs get back into the game and have not been made welcome at all. People in this game remember names and hold grudges, some of them see it as their game, and you can only play it on their terms and if you agree with everything they say. Not to say they are all like that it still has some awesome people but it can just take a few to make things pretty miserable.

I would like to play my main char again but can't. I thought about starting over with a new char, but I just don't have the energy to get the levels I had all over. If you do stay and fight your corner good luck to you.

Taidi

Originally posted by jadacks

Oww wow. I thought it was just me that was getting some harrasment from players. I take it you were in infinity. I was in OmegaV, most of our kind of player that I can see are gone. I logged on few weeks ago wanting to do some digging and maybe some OPs get back into the game and have not been made welcome at all. People in this game remember names and hold grudges, some of them see it as their game, and you can only play it on their terms and if you agree with everything they say. Not to say they are all like that it still has some awesome people but it can just take a few to make things pretty miserable.

I would like to play my main char again but can't. I thought about starting over with a new char, but I just don't have the energy to get the levels I had all over. If you do stay and fight your corner good luck to you.

Taidi

At the bottom of the support page (found at www.ryzom.com)  http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html

you find this:

If you have a concern about a CSR.

If you encounter any problem or issue with a Customer Support Representative (CSR), please email us all the details at support@ryzom.com. Although you will not receive a reply, all emails will be fully investigated by the internal CS team.

CeB is where Mokoi lurks usually, the download information is also on the support page.

Moonlightmist

Originally posted by Mariann

Originally posted by jadacks

Oww wow. I thought it was just me that was getting some harrasment from players. I take it you were in infinity. I was in OmegaV, most of our kind of player that I can see are gone. I logged on few weeks ago wanting to do some digging and maybe some OPs get back into the game and have not been made welcome at all. People in this game remember names and hold grudges, some of them see it as their game, and you can only play it on their terms and if you agree with everything they say. Not to say they are all like that it still has some awesome people but it can just take a few to make things pretty miserable.

I would like to play my main char again but can't. I thought about starting over with a new char, but I just don't have the energy to get the levels I had all over. If you do stay and fight your corner good luck to you.

Taidi

At the bottom of the support page (found at www.ryzom.com)  http://www.ryzom.com/en/mmorpg-rpg-mmo-support.html

you find this:

If you have a concern about a CSR.

If you encounter any problem or issue with a Customer Support Representative (CSR), please email us all the details at support@ryzom.com. Although you will not receive a reply, all emails will be fully investigated by the internal CS team.

CeB is where Mokoi lurks usually, the download information is also on the support page.

Moonlightmist

My post was about players not CSRs, unlike Nazak which seemed to be about both. I personally have not seen those issues from CSRs, although I have heard of them before. Most CSRs seem pretty good with events etc. My criticism of CSRs if I had one is that I could not get the help I needed when I needed it.  I see no reason to go over the nature of the harassment with CSRs I've been getting as past experience tells me I would not get any help.

Edit: Spoke to a senior CSR about my 2 issues. Did not get any help. So called it a day.

Originally posted by jadacks

My post was about players not CSRs, unlike Nazak which seemed to be about both. I personally have not seen those issues from CSRs, although I have heard of them before. Most CSRs seem pretty good with events etc. My criticism of CSRs if I had one is that I could not get the help I needed when I needed it.  I see no reason to go over the nature of the harassment with CSRs I've been getting as past experiance tells me I would not get any help.

Sorry, my mistake.

Did not want to bring up anything that made you uncomfortable, just wanted to point out where to find information.

Well the dictatorship took it a step further now.  It seems you aren't allowed to role-play at a role-play event now without being muted.  The CSR/Event team must be actively trying to kill this game.

Originally posted by Ludis

Well the dictatorship took it a step further now.  It seems you aren't allowed to role-play at a role-play event now without being muted.  The CSR/Event team must be actively trying to kill this game.

The devs, GMs and to a degree the hardcore of the player base has always had self destructive tendencies in the past, sadly nothing has changed. The events I've seen of late have little to no RP at all, sit down shut up and watch the NPC talk. On the last maruader event I sat for 4 hours watching the portals, as did others, but they magically got through anyway, the event team basiclly trolled the player base. With the perceived or real bias, no real room for RPing the events why should we bother.