Originally posted by DarkShadow74

Originally posted by Akaronia

Originally posted by CalmOceans

Originally posted by Redemp

Besides losing game time this last month how were YOU affected by Sony being hacked?

-Drive to the bank, 30 minutes drive, gas doesn't come free

-Time wasted there: 1 hour to change my Credit Card

-Time wasted on Amazon to changy my Credit Card info, 10 minutes

-Time wasted to change all our emails: 30 minutes

-Time wasted to inform my friend who didn't know about this: 10 minutes

-All the time worried someone could drain my CC card

    Ok first of all driving to the bank is not required to change your card.  All it takes is a phone call.  So that was your choice.  And probably would have taken no more than 15-30 minutes over the phone.  And you didn't have to change all of your e-mails all you had to do was change your PW's and be careful about what e-mails you opened.  And if your e-mail is secure in the first place they would not have allowed mail into your e-mail that was spam or from an unknown entity that you that you did not allow through.

  And I hate to say this but if you were using an unsecure CC on the internet in the first place that was your option not to keep yourself safer in the first place.  If your CC is unsecure that is what pre-paid cards are for and you can even secure those with an extra pin # if you get Visa you can get verified for it.  All it takes is an extra few minutes to go to the site and verify it. 

   And as long as you changed cards then there would not have been much of a worry as to whether or not your bank account or credit card was going to be cleared out.

  The only thing that most of these guys could do now is use our information to get credit in our names elsewhere which is identitiy theft which is what tehy are saying they are going to offer to help with.  And that is also why we were all supposed to put in fraund alerts it keeps places from allowing identity theft people from getting the credit.

  So in the end according to choices it could have even taken less time than it did which was only 2 hours and 20 minutes.

 

Ok it really doesnt matter if he/she chose to drive or call the bank. They still had to do it. It doesnt matter if the CC was secured or not. What matters is that SOE has been telling PAYING CUSTOMERS for years "Our system is SAFE AND SECURE. You can TRUST US WITH YOUR CC AND PERSONAL INFO." And it doesnt matter if only 1k, 10k, or 100k people where effected by the hack out of the 900k people (this # are just pulled out of the air). It matters the fact they got HACKED, it matter they lost CC and personal info. And Most dont know if they have been effected by this, and it could come back to bit them tomorrow, next week, next month, or even in 6 months or longer.  How would you feel Akaronia if your bank or Employer was hit and they told you and 10 of your friends that we arent sure if you where the one hit and we are going to give you a chocalate candy bar to make good what happened. And 2 months from now, you go to get you money, and one of your friends says I dont have any money, I was one that got hit after all. So you go to see if you have money......................................................................................................................................................

 

So can you see they need to offer more then just a candy bar to us, to get us back in to the SOE van.
 

   WOW calm down.  You are totally overreacting to what happened.  And I AM ONE OF THESE PEOPLE!!!!  And have had fraud done to me before when someone stole checks from me and everything else.  The thing is if you want to stay ok you HAVE GOT to let this go and move on period or you won't stay ok.  This is exactly what I was talking about wallowing in it instead of moving on.

  And yes it DOES matter wether or not we take steps to secure ourselves because no matter what we have been being told for years that it is not just the companies who have to keep us secure.  We have to do our part too.  And if it happens then I will be sigend up for the identity theft program and will have all kinds of help behind me to take care of it.

  That is all any of us can do is deal with it.  Not wallow in it.  It's like cryong over spilled milk after so long it goes stale.

Originally posted by Korusus

Originally posted by Redemp

Originally posted by Korusus

Originally posted by Redemp

I guess I'm a fanboy because I applaud the way Sony has handled the situation ....

Does that include the part where they've continued to bill people during the downtime?

 If they are indeed billing people whilst in this downtime , that is a blunder.

Illegally charging people for access to a service that they are not able to offer:  a blunder.  Negligently allowing hundreds of millions of customers private personal information to be stolen:  not a big deal.  Your empathy for your fellow gamer astounds me

Also remember US and most other governments allow a certain amount of time, generally 6 weeks, between a Credit Card charge and providing goods or services to the customer. For those that want to claim that they are charging for the time when you can not play that is covered by the day to day free time extension for each day that they are down.

I agree that charging is poor form but they are dealing with it within the law.

I am not sure what all information was stolen, but if my address and phone number were taken then I'll be pissed from that alone. Whether or not they got my credit card info, I still would be pissed. I don't want people I do not know to have my address and cell. I am not a current player of SOE, but there is potential that my info was taken. What do people like us get? All I hear is how active subscribers are being compensated.

Originally posted by Korusus

Originally posted by Redemp

Originally posted by Korusus

Originally posted by Redemp

I guess I'm a fanboy because I applaud the way Sony has handled the situation ....

Does that include the part where they've continued to bill people during the downtime?

 If they are indeed billing people whilst in this downtime , that is a blunder.

Illegally charging people for access to a service that they are not able to offer:  a blunder.  Negligently allowing hundreds of millions of customers private personal information to be stolen:  not a big deal.  Your empathy for your fellow gamer astounds me

blun·der  (blndr)

I get that you can cancel your credit cards, thats an easy fix.

But.....If i had stolen your information I could use your birthdate, social security number, name and address to open bank accounts in your name so I dont need your bank information. I could get ID's, passports, credit cards and a year subscripition to fat chicks. The point is, your identity being stolen will destroy your credit, could even put you in bankruptcy. Of course criminals  wont use this information for like a year or two, so probally you wont even know until 2013 you will try to buy a house or a new car.

Stealing Credit cards is for amateurs, stealing your identity is what these people were after and they  probally have it.

Originally posted by spin2nite

I get that you can cancel your credit cards, thats an easy fix.

But.....If i had stolen your information I could use your birthdate, social security number, name and address to open bank accounts in your name so I dont need your bank information. I could get ID's, passports, credit cards and a year subscripition to fat chicks. The point is, your identity being stolen will destroy your credit, could even put you in bankruptcy. Of course criminals  wont use this information for like a year or two, so probally you wont even know until 2013 you will try to buy a house or a new car.

Stealing Credit cards is for amateurs, stealing your identity is what these people were after and they  probally have it.

Its a good thing that the data nessecary to steal an identity wasn't present in the security breach then.

In the case that the strings would all be followed back and someones indentity is compromised ....  Sony has offered complimentary Identity Protection services for a year.

-------------------

  I'm still waiting for anyone to offer some damage they have suffered this whole unfortunate event that would not be covered under the Identity Protection and free game time offered. Entitlement to more being what drove this thread for first page or two  and my chief conflict.

Originally posted by Redemp

  I'm still waiting for anyone to offer some damage they have suffered this whole unfortunate event that would not be covered under the Identity Protection and free game time offered. Entitlement to more being what drove this thread for first page or two  and my chief conflict.

If doesn't matter what you're waiting for, if a large number of SOE subscribers feel this compensation package is insufficient, SOE will be able to tell by the droves of canceled subs that are sure to happen the minute the login servers come back on.  That's not entitlement, that's free market economics.

Anyone who is a current SOE subscriber (which you've said you're not) is entitled to make up their own mind about this package and I guarantee they will indeed.

Originally posted by Redemp

Its a good thing that the data nessecary to steal an identity wasn't present in the security breach then.

In the case that the strings would all be followed back and someones indentity is compromised ....  Sony has offered complimentary Identity Protection services for a year.

 

 

-------------------

  I'm still waiting for anyone to offer some damage they have suffered this whole unfortunate event that would not be covered under the Identity Protection and free game time offered. Entitlement to more being what drove this thread for first page or two  and my chief conflict.

If the data needed to steal an identity wasn't stolen, then why is SOE (Sony) given every single one of their customers 1 year of identity protection? 

How can you not catch such a huge contradition in your statement?  

Originally posted by spin2nite

I get that you can cancel your credit cards, thats an easy fix.

But.....If i had stolen your information I could use your birthdate, social security number, name and address to open bank accounts in your name so I dont need your bank information. I could get ID's, passports, credit cards and a year subscripition to fat chicks. The point is, your identity being stolen will destroy your credit, could even put you in bankruptcy. Of course criminals  wont use this information for like a year or two, so probally you wont even know until 2013 you will try to buy a house or a new car.

Stealing Credit cards is for amateurs, stealing your identity is what these people were after and they  probally have it.

   Well for one thing unless you have left your SS# hanging around somewhere losely they did not get it.  No SS #'s were in the system.  :)  And yes exactly CC information is easily taken care of it can be the after affect that is astounding and this is exactly why they are going to pay for identity theft protection.  :D

  And to the people who are worried about them continuing to charge.  Guess what until they are back up they can't keep charging me because they did not know the extent of the attack so I acted and changed my card.  :)

Originally posted by Redemp

It never fails that someone always trys to find some way to put the blame on SoE and trip over themselves ignoring the culprits of the attack.

Hackers suck and should go straight to jail.  Since we don't know much about them there isn't much to talk about.

Sony is 100% responsible for their networks and they did a half assed job.  It was their negligence that allowed this type of attack to occur.  The security failures are not the responsibility of hackers or Sony customers.  Sony is 100% responsible for their networks and they let a known vulnerability unpatched for to long and someone finally took advantage of it.  

Originally posted by Daffid011

Originally posted by Redemp

Its a good thing that the data nessecary to steal an identity wasn't present in the security breach then.

In the case that the strings would all be followed back and someones indentity is compromised ....  Sony has offered complimentary Identity Protection services for a year.

 

 

-------------------

  I'm still waiting for anyone to offer some damage they have suffered this whole unfortunate event that would not be covered under the Identity Protection and free game time offered. Entitlement to more being what drove this thread for first page or two  and my chief conflict.

 

If the data needed to steal an identity wasn't present, then why is SOE (Sony) given every single one of their customers 1 year of identity protection? 

How can you not catch such a huge contradition in your statement?  

 

 

 The majority of you believe your indentity will be stolen , someone of the millions will have their indentity stolen irregardless of if that information came from a garbage can or clever hack it will still be blamed on Sonys security breach. Its a logical move for Sony to protect their tail-end in the future, and thereby assuring the public that indeed the sky is not falling.

I fail to see it is a contradiction when most people on these forums already assume they are compromised.

Originally posted by moters

Seems kinda cheap of soe all this time down psn users got portal 2 unless that has changed. PC players get nothing really other then 30 days game time.

With the exception of that 2007 european database, SoE did not lose CC#s.  PSN they say they arent sure if they lost CC#s or not.  The PSN breach was potentially more severe, and made people scramble to cancel their cards.

The data obtained for the 24 million accounts involved with the SoE breach is information thats fairly easy to obtain, except for the account name and password, and that shouldnt matter for anything other than your SoE account (although some people are paranoid about stuff like address, phone number and birthdate, but then why did you put real information for that in anyway?  regardless that stuff is easy to get anyway).

The ID theft program + one month free time isnt cheap for SoE.  Its not like they arent giving people anything.  

Originally posted by Daffid011

Originally posted by Redemp

It never fails that someone always trys to find some way to put the blame on SoE and trip over themselves ignoring the culprits of the attack.

Hackers suck and should go straight to jail.  Since we don't know much about them there isn't much to talk about.

 

Sony is 100% responsible for their networks and they did a half assed job.  It was their negligence that allowed this type of attack to occur.  The security failures are not the responsibility of hackers or Sony customers.  Sony is 100% responsible for their networks and they let a known vulnerability unpatched for to long and someone finally took advantage of it.  

 

 

 Thank you ...

I completely agree, regardless of the how or whys it happened and sony is Responsible. Thats ignoring the arguements of negligence, firewalls, type of data lossed, etc etc .

They have answered ALL of this by giving One year of identity protection and free game time.

Which brings us back around to the begining ... my first post, the pinnacle of my arguement.

Why does anyone feel entitled to more ?

Originally posted by Redemp

 Thank you ...

I completely agree, regardless of the how or whys it happened and sony is Responsible. Thats ignoring the arguements of negligence, firewalls, type of data lossed, etc etc .

They have answered ALL of this by giving One year of identity protection and free game time.

Which brings us back around to the begining ... my first post, the pinnacle of my arguement.

Why does anyone feel entitled to more ?

What makes you think I want anything from Sony.  

One year of identity protection doesn't mean much, since the information stolen doesn't exactly expire does it? 

The fault is Sonys, they should have better security than this.

I am not sure how much money this will cost SOE but it is a lot, I talked to my old EQ2 guildies and all of them said that they would cancel their accounts as soon as they can log on to the account page again. Not all of them might actually do it, but at least some will.

And the stuff they offer, 500 credits, a free month and some extra events isn't enough to calm someone down that is really upset.

The fault is of course Sonys and not the people working at SOE but there are a lot of pissed customers around and SOE were not the most popular dev before this happened either, and they fired some employees just a few months ago since they were going rather badly lately.

EQ Next better be a fantastic game or this disaster will be something that SOE  will never truly recover from.

Now, this wont mean that SOE closes down, but that they might loose 10-25% of their customers isn't impossible. Having the servers closed so long isn't a good idea for any MMO company as well, the addicts might recover or find something else to play.

I  think this is the largest mess in the gaming genre ever. :(

Too bad, EQ2 is still a pretty good game.

Originally posted by Daffid011

Originally posted by Redemp

 Thank you ...

I completely agree, regardless of the how or whys it happened and sony is Responsible. Thats ignoring the arguements of negligence, firewalls, type of data lossed, etc etc .

They have answered ALL of this by giving One year of identity protection and free game time.

Which brings us back around to the begining ... my first post, the pinnacle of my arguement.

Why does anyone feel entitled to more ?

What makes you think I want anything from Sony.  

One year of identity protection doesn't mean much, since the information stolen doesn't exactly expire does it? 

 

 

 

Perhaps the only thing worth worry over is the old CC data,  which again is old  and corrected threw identity protection services and phone calls. Other than that ..  the " information stolen" wasn't enough to warrant the indentity theft outcry it did. I understand it only came out after most people were already rabid,  but its out now.

You haven't stated you want anything from Sony,  others have stated Sonys not giving enough ... which spured this while conversation. Our back and forth is a side street down the greater highway of entitlement.

Originally posted by Redemp

 The majority of you believe your indentity will be stolen , someone of the millions will have their indentity stolen irregardless of if that information came from a garbage can or clever hack it will still be blamed on Sonys security breach. Its a logical move for Sony to protect their tail-end in the future, and thereby assuring the public that indeed the sky is not falling.

I fail to see it is a contradiction when most people on these forums already assume they are compromised.

So because crime happens people shouldn't be upset that a companies negligence has drastically increased their risk to be a victim of crime?  What kind of circular logic is that.

The contradiction was that you said the information to perform ID theft wasn't taken, but then cited Sony giving millions of people ID theft protection for a year as if that resolves the problem created by the data theft.   There would be no need to offer ID theft protection if that information wasn't stolen.  Agreed?

Originally posted by ste2000

Originally posted by Minn

Originally posted by ste2000
 

A pre nge server would crash under the strain of a mass of over excited players,hehe. A lot of pre nge servers.....mmmmm, yes please :D

See why people hates SoE?

No one is asking to update the game but to open few servers with the game client of 2003.

Their refusal to admit defeat is so unbelieavebly stupid, it's beyond belief

This post is full of ignoring of facts.

First their 'refusal to admit defeat', theyve publicly apologized and several people have said it was a mistake.  And as someone else said, its not solely their call to open the server up anyway.  Its LAs call as well and they likely dont have the data around anyway.

But this whole 'mass of over excited players'...SWG was a FAILURE.  its subs were somewhere between 160k and 180k and dropping like a stone.  thats not far off what EQ2 has now after 6 years and EQ2s sub numbers have been steady for a while now (well before the hack anyway).

Yes, a game can easily be sustained with 160k subs, EQ2 is around there and EQ1 even lower, but the subs were falling, significantly.  They were bleeding 10k subs a month.  SWG was a dying game.

Originally posted by Daffid011

Originally posted by Redemp

 The majority of you believe your indentity will be stolen , someone of the millions will have their indentity stolen irregardless of if that information came from a garbage can or clever hack it will still be blamed on Sonys security breach. Its a logical move for Sony to protect their tail-end in the future, and thereby assuring the public that indeed the sky is not falling.

I fail to see it is a contradiction when most people on these forums already assume they are compromised.

So because crime happens people shouldn't be upset that a companies negligence has drastically increased their risk to be a victom of crime?  What kind of circular logic is that.

 

The contradiction was that you said the information to perform ID theft wasn't taken, but then cited Sony giving millions of people ID theft protection for a year as if that resolves the problem created by the data theft.   There would be no need to offer ID theft protection if that information wasn't stolen.  Agreed?

 

Everything seems to hinge on that negligence phrase doesn't it ?

Its sad that their is no proof Sony was negligent  ... only claims and wild shouts from forum posters.  You are fully entitled to be upset .. I never claimed otherwise. Don't put words in my mouth in an attempt to put me on the defense.

 I explained the second paragraph to the best of my ability, a percieved threat is far more dangerous than an actual threat to people who based their desicions on fear. There is absolutely a need to offer a service its users are clamoring for and I laid them out as well.

Originally posted by Loke666

The fault is Sonys, they should have better security than this.

 

The negative publicity is Sony's fault, the hack?  eh, probably not.  Im fairly convinced They would have found a way in anyway.  Hackers are good.  Sony just made it easier for them.

However, the fact their security was spotty means most will fully blame Sony anyway.  Had these 'known secutiry issue' never came up and Sony still got hacked, people would probably even be sympathetic.

So yeah, Sony is paying the price for their negligence, just not how most people think they are paying for it.  they would have had to pay for the identity theft and free time anyway, but the true cost is the cost of being perceived as the villain rather than the victim.