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i tock a break from eve due to rl and when i tryed to come back to the game i couldnt log in so i got a gm to fix this after a day of back and forth on a petition
i get back into game and find 4 years of isk and assets gone so i open up a new petition and after 6 days still nothing any one know how long this normal takes
as im having to spin my ship in station and waste the subscription while i wait for my stuff |
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cosy
 Newshound
Joined: 9/15/04
EvE Rules #491 you should never, ever attack Russians on winter months |
4/14/11 7:10:03 AM#2
dont use same password on stupid insecure forums (SHC) and on your eveonline account
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i never use the same password twice and never botherd with shc as it seemed like a epeen forum |
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cosy
Newshound
Joined: 9/15/04
EvE Rules #491 you should never, ever attack Russians on winter months |
4/14/11 7:18:41 AM#4
then you got a simple password or u got a key logger on your pc
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4/14/11 7:22:52 AM#5
Also remember that the develoeprs and customer service agents are under NO obligation to restore anything. Remember, YOU got your account hacked, not the developers. |
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4/14/11 7:25:38 AM#6
Originally posted by cosy His question isn't about how he lost his password...it's about how long it takes to get his stuff back. Pay attention.
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4/14/11 7:30:19 AM#7
Originally posted by cosy Run a deep virus scan and get a password generator/safe...........there are free ones online that are secure like Keypass...Never use the same password twice and change them regularly. NEVER open emails from sites saying they are from your gaming company instead logon to their website and contact them directly... etc....They are scams and will put keyloggers as well....Its been a month on RIFT and I'm getting them already. |
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4/14/11 7:35:08 AM#8
He won't get back anything. |
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4/14/11 7:36:40 AM#9
Originally posted by lokiboard I've never even subbed to rift, never even registered on their forums, and i get 2-3 a week from them. |
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4/14/11 7:43:23 AM#10
Originally posted by Yalexy OP sorry to hear about your situation. I've had friends get "hacked" in other games and its a crappy experience all around. Unfortunately, I think Yalexy hit the nail on the head unless there is someone with a different experience that can comment. I can't imagine tracking where all the ISK and assets went would be a simple task let alone restoring it without having some knock-on effect to countless other players. Maybe I'm overcomplicating it though (never hurts to be optimistic eh?). On the other hand, you still have your skills you've trained, so you could be doing something besides spinning in station. I could certainly understand if this killed your motivation to do so though. :( Either way, good luck getting it sorted out. Not the kind of "welcome back" anyone wants. -mklinic "There's a point I think we're missing. |
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4/14/11 7:44:11 AM#11
Originally posted by bobbyjr Rift is a popular game, so scammers just throw the emails out to everyone they find assuming many will be subscribed. I see the same effect with WoW, people who never played getting scam emails pretending to be Battle.net.
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4/14/11 7:51:01 AM#12
Originally posted by Omali sadly true.. its why you should have a seperate email account you use for games.. and one that you use for everything else. as a spam catcher.. i do that.. and unsurprisingly i get numerous emails.. claiming to be from battle.net.. hsbc .. halifax bank etc.. saying my accounts need attention.. .. why you should never.. ever open an email from unsolicited senders, if you don't recognise who its from .. delete it unopened.. and never follow links in emails.. i also use webmail so i don't actually ever download email anyway.. malicious software is out there.. and their trying to put it on your computer.. don't give them the chance... as hacked game accounts arent the limit of their criminal activities.. |
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4/14/11 7:56:38 AM#13
Originally posted by Phry I received an email pretending to be from Bank of America that there was a problem and my identity may have been stolen. Never owned an account with BofA.
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4/14/11 8:13:35 AM#14
Originally posted by bobbyjr If you never signed up for Rift then those are not emails from Rift/Trion. It is easy to send out an email that looks like it was sent from someone else. Account thieves like to collect email addresses and send out phishing scams. It doesn't cost them anything to send out those emails and all it takes is for one lucky email to get to someone gullible enough to give up their account information for it to be profitable.
@Orignal poster Chane your email password. A lot of accounts can be attacked just by gaining access to your email account and resetting the password. |
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cosy
Newshound
Joined: 9/15/04
EvE Rules #491 you should never, ever attack Russians on winter months |
4/14/11 4:56:20 PM#15
Originally posted by jerkbeastOriginally posted by cosy There was no question. Pay attention.
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4/15/11 2:20:50 AM#16
Hi there. First of all, I am sorry for what happened to you. I had a similar experience, not that I had anything lost, my account was 'compromised only'. The support staff was very helpful even though it took couple days to solve seemingly trivial issue. There are a few things you need to keep in mind and there are a few things I would like to comment on. CCP got very impressive tracking and security system. And I mean really impressive. While people say you won't get the stuff back, I beg to differ. This is handled on case by case basis and it mostly depends on who stole your stuff and how. They do return stuff to people if the theft can be clearly recognized as an attack. Why? Majority of security intrusions are through exploiting human factor - phishing, key loggers, etc. and even though it was already pointed out that CCP indeed isn't responsible, and have no obligations in this regard, for your end of credential security, it would be very unwise of them not to care. They are harmed by hacked accounts as much as you are, after all you are their customer. I agree that 6 days of waiting is very unpleasant but you have to consider that the GM isn't the only person dealing with your petition. People watching the Asset tracking are most likely not the same who watch Account access. It is understandable that it might take some time to collect all data needed before GM can even make founded opinion about the issue. I wish you patience and good luck but imo you should not be relying on petition results. |
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4/15/11 7:26:22 AM#17
it will also depend on how long ago the hack occurred. If you took a 6 month break and were hacked 5 months ago. It will be more difficult for them to recover the lost items. CCP has one of if not the the best item tracking systems in any game though so if anyone will be able to do it they will. |
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cosy
Newshound
Joined: 9/15/04
EvE Rules #491 you should never, ever attack Russians on winter months |
4/15/11 9:16:47 AM#18
Originally posted by Minsc my opinion on this is that CCP dont want to duplicate items in the process, if the hacker sold all items and sold the ISK CCP can remove the ISK from the buyer and give stuff back but if the hacker put all assets in space and other ppl loot the cans and board the ships is likely to dont get stuff back
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4/15/11 9:19:12 AM#19
Originally posted by Yalexy I got all my isk back when i got hacked. |
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4/15/11 9:23:44 AM#20
Originally posted by gambe1 it depends on how easy or not it is to verify that he was hacked.. if his gear was sold on etc.. then there should be a money trail.. which needs to be followed up.. its not like they can snap their fingers and 'shazam' its done.. takes time to investigate.. its not like all claims are totally legit after all.. but if true.. it could lead to 1 or more accounts of other people being impacted.. or even banned.. |
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