I also would hasten to warn anyone reading this person's claim, this is the internet, folks. People can say damned near anything. It doesn't mean that they've actually done it. For some reason, there are those who want to launch a bandwagon and get as many unwary piled on it as possible. Word to the wise.

Keep in mind that frivolous chargebacks, even in cases of buyers remorse, can cause you to lose your credit card. Credit card companies don't like chargebacks because they put them at odds with the merchants they rely on for their business. They are much more rabid about fraudulent buyers. Believe me, Best Buy is of higher importance to them than some faceless shmoe on the east coast.

I have to agree with the others, there was plenty of information about the state of this game, and whether or not you like playing it is not a factor in determining whether you should get your money back. Fun is never a guaranteed item.

Now, if the game was completely non-functional, crashed constantly (for everyone, not just your crappy computer) or was missing a bunch of major, promised features (check the box) then you might have a case.

In this scenario, you are the one at fault and Best Buy certainly shouldn't have to pay for your screw up.

Originally posted by DrGreenbacks

Originally posted by jdnewell

Originally posted by Furor
Consumer has the right in my opinion to return crappy games like ffxvi.

Consumers also have the personal responsibility to research a product that has a no refund policy before they buy it.

Paint yourself as a victim all you want but it all boils down to your screw up, no one elses. At least have the sack to admit your responsibility.

That's a bad policy. You forget that these megacorps are spending millions in advertising. In my opinion the advertising of this game withheld important information and misrepresented it's product.

 Square Enix really didn't misrepresent anything because they weren't saying anything. The forums you are presently on right now, however, were full of the warnings of beta testers, despite the attempts to shout them down by passionate fans of the franchise. The truth was out there, exposed for all to see. SE was selling a pretty console game adapted to PC. That's what they released, nothing more, nothing less.

Originally posted by udon

The real question is will the chargeback stick in 30 days after BestBuy has the option to dispute them?

 

This seems like a easy case for BestBuy.  They did sell you the merchandise, you took delivery of it and signed a receipt that said you did, you accepted their return policy when you signed that receipt, and that return policy says they don’t give refunds for opened software.

 

This would be like wanting to return a movie you bought after watching it because it sucked.

 

Just because your credit card company issues a chargeback doesn’t mean it will  stick.  It’s up to BestBuy as to if they want to dispute the charges or not and if the credit card company sides with the merchant you will still be charged for the items.  Maybe you will get away with it if BestBuy decides not to bother but that doesn’t mean it’s a good idea.

 

FFXIV sucked, there is not denying it but a chargeback to the merchant isn’t the answer because they didn’t do anything wrong.  If you wanted to get back at SE you would have to sue them directly for not delivering the product they promised.  Good luck with that btw.

Have to agree with Udon here.

Just because you initiated a chargeback doesn't really mean it will all work out for you. If Best Buy wants to challenge the charge back, all they really have to do is provide evidence that you agreed to purchase and return policies. In 14-30 days you may get hit with the charges again, which may also render your card useless at that retail chain (sometimes chargebacks blacklist the company you attempted the chargeback on)

Also as others have said, these forums (as well as many others) were chock full of warnings about the game. If you were the average consumer who never looked at any of these forums then I would probably feel bad that you bought the game. But as you have frequented the MMORPG forums before you should have known a little better than to jump into the pool without checking to see if there was water there first.

Why the hell would you buy 4 CE boxes? Where you hoping that they would actually be collectibles? 

Guess thanks to people like this we have at one day stay in gameboxes : " Be careful you maybe will not like the game you buy. Because it can happen  that if you buy games blindly that you catch one that is not for you. Like when you are someone that plays first person shooters but you  buy Hello Kitty Online"

Originally posted by jdnewell

No offense but I have zero sympathy for anyone who wants money back after purchasing this game.

With all the information available on this game, the complaints and beta reviews stating how this game would be at release there is no excuse.

 

There were many people claiming that there was a miracle patch near end of beta that fixed everything.  If someone fell for the lies they arent completely to blame.

Originally posted by Aguitha

Originally posted by Robokapp

Originally posted by Aguitha

Asking a charge back on a product you consumed already (use the cdkey) that's fraud in my book.

 technically if the CC company says "sure" then its their fraud not yours.

 

it's a CC problem of fraud. your REQUEST isn't really a fraud.

Your playing with words.  He got a refund of all the box he bought, do you think the shop will call Square Enix with the cdkey and ask for these accounts to be banned ?  I doubt.   Fact is he still got is FF accounts in good standing and can resume playing anytime he wants.   For me this is the same as going to a store ripping a box open and write down the cdkey to create an account for free.

 QFE. This is exactly why I feel there should be no returns/refund allowed for MMO's. Also, if you bought FFXIV without testing it or finding out the "word on the street" about it, or you bought it knowing full well the ovrely negative outlook on the game, then you should be shit out of luck. I have bought MMO's under those circumstances before and found myself disappointed by the game before the free montyh was up, yet I never went looking for a refund or return on them.  The sense of entitlement that people have nowadays is stupid; MMO game consumers should know they are taking a chance when they buy the game...I know I am whenever I buy an MMO. I am just glad I got a chance to try out FFXIV so I didn't waste my money on it. I don't think I have played a more boring, grindy and unimmersive feeling MMO ever before.

Originally posted by fyerwall

Originally posted by udon

The real question is will the chargeback stick in 30 days after BestBuy has the option to dispute them?

 

This seems like a easy case for BestBuy.  They did sell you the merchandise, you took delivery of it and signed a receipt that said you did, you accepted their return policy when you signed that receipt, and that return policy says they don’t give refunds for opened software.

 

This would be like wanting to return a movie you bought after watching it because it sucked.

 

Just because your credit card company issues a chargeback doesn’t mean it will  stick.  It’s up to BestBuy as to if they want to dispute the charges or not and if the credit card company sides with the merchant you will still be charged for the items.  Maybe you will get away with it if BestBuy decides not to bother but that doesn’t mean it’s a good idea.

 

FFXIV sucked, there is not denying it but a chargeback to the merchant isn’t the answer because they didn’t do anything wrong.  If you wanted to get back at SE you would have to sue them directly for not delivering the product they promised.  Good luck with that btw.

If Best Buy wants to challenge the charge back, all they really have to do is provide evidence that you agreed to purchase and return policies. In 14-30 days you may get hit with the charges again, which may also render your card useless at that retail chain (sometimes chargebacks blacklist the company you attempted the chargeback on)

Cool story bro, but not at all true.  Take it from someone who gets hit with the occasional chargeback himself.  Challenging a chargeback is a charade.  Bestbuy can't do jack, and they can't even blacklist his card because of agreements with the card companies.  They can challenge and file a complaint, but if the person doesn't have an extensive history of chargebacks, they will remain in good standing.

Kind a reminds of the x.box 360 games or the ps 3 games..Hey look they give you a skelton but you need the guts..But wait thats not all if you hurry u can buy the guts in our DLC all for 800 points...Boy dont that piss you off..lol

For another words, they added the skelton to your regular game..In which it should a came with the guts...haha

Add on

Originally posted by adam_nox

Originally posted by fyerwall

Originally posted by udon

The real question is will the chargeback stick in 30 days after BestBuy has the option to dispute them?

 

This seems like a easy case for BestBuy.  They did sell you the merchandise, you took delivery of it and signed a receipt that said you did, you accepted their return policy when you signed that receipt, and that return policy says they don’t give refunds for opened software.

 

This would be like wanting to return a movie you bought after watching it because it sucked.

 

Just because your credit card company issues a chargeback doesn’t mean it will  stick.  It’s up to BestBuy as to if they want to dispute the charges or not and if the credit card company sides with the merchant you will still be charged for the items.  Maybe you will get away with it if BestBuy decides not to bother but that doesn’t mean it’s a good idea.

 

FFXIV sucked, there is not denying it but a chargeback to the merchant isn’t the answer because they didn’t do anything wrong.  If you wanted to get back at SE you would have to sue them directly for not delivering the product they promised.  Good luck with that btw.

If Best Buy wants to challenge the charge back, all they really have to do is provide evidence that you agreed to purchase and return policies. In 14-30 days you may get hit with the charges again, which may also render your card useless at that retail chain (sometimes chargebacks blacklist the company you attempted the chargeback on)

Cool story bro, but not at all true.  Take it from someone who gets hit with the occasional chargeback himself.  Challenging a chargeback is a charade.  Bestbuy can't do jack, and they can't even blacklist his card because of agreements with the card companies.  They can challenge and file a complaint, but if the person doesn't have an extensive history of chargebacks, they will remain in good standing.

Yeah, a lot of people don't realize that things are skewed a great deal in the consumers favor. 

Originally posted by Selphares

Guess thanks to people like this we have at one day stay in gameboxes : " Be careful you maybe will not like the game you buy. Because it can happen  that if you buy games blindly that you catch one that is not for you. Like when you are someone that plays first person shooters but you  buy Hello Kitty Online"

HEY! I thought HKO was going to be for hardcor3 gamers! :P

So below is about as logical as saying if I go to a movie and hate it I should demand a refund!

I am new to the FF world (first game) and I for 1 am having a blast. Except for some slight delay (1-2 Seconds) when using the main menu I am actually enjoying my time in this game. In EQ series I had to make a crap load of toons if I wanted to try new classes. With this game I can try everything ALL with just 1 toon. Are people really saying that waiting 1-2 seconds is a game breaker?

Originally posted by Furor
In case I have not wxplained myelf, if my gf and my family hates the game ( by the way they are fans of square and ffxi) if they hate it and I hate ffxvi I should return these ce boxes back and not feel ripped off by square then its fine by my book thos is tje first mmorpg I jad to do chargeback on.

Originally posted by jdnewell

No offense but I have zero sympathy for anyone who wants money back after purchasing this game.

With all the information available on this game, the complaints and beta reviews stating how this game would be at release there is no excuse.

IMO the people like you who purchased this game after all the available info should be forced to pay as a dumbass tax.

 

I understand where your coming from, i really do as I have purchased games on a whim without researching them, get them home and they suck. I manned up and realized that I made a mistake and paid my dumbass tax, so should you.

lol excellent.

Originally posted by adam_nox

Originally posted by fyerwall

Originally posted by udon

The real question is will the chargeback stick in 30 days after BestBuy has the option to dispute them?

 

This seems like a easy case for BestBuy.  They did sell you the merchandise, you took delivery of it and signed a receipt that said you did, you accepted their return policy when you signed that receipt, and that return policy says they don’t give refunds for opened software.

 

This would be like wanting to return a movie you bought after watching it because it sucked.

 

Just because your credit card company issues a chargeback doesn’t mean it will  stick.  It’s up to BestBuy as to if they want to dispute the charges or not and if the credit card company sides with the merchant you will still be charged for the items.  Maybe you will get away with it if BestBuy decides not to bother but that doesn’t mean it’s a good idea.

 

FFXIV sucked, there is not denying it but a chargeback to the merchant isn’t the answer because they didn’t do anything wrong.  If you wanted to get back at SE you would have to sue them directly for not delivering the product they promised.  Good luck with that btw.

If Best Buy wants to challenge the charge back, all they really have to do is provide evidence that you agreed to purchase and return policies. In 14-30 days you may get hit with the charges again, which may also render your card useless at that retail chain (sometimes chargebacks blacklist the company you attempted the chargeback on)

Cool story bro, but not at all true.  Take it from someone who gets hit with the occasional chargeback himself.  Challenging a chargeback is a charade.  Bestbuy can't do jack, and they can't even blacklist his card because of agreements with the card companies.  They can challenge and file a complaint, but if the person doesn't have an extensive history of chargebacks, they will remain in good standing.

Nah, not saying Best Buy will black list the card. Sometimes the CC company will blacklist a place like Best Buy, making it near impossible to use the CC there. And I know this because I had it happen when I did a charge back against SOE for billing me 6 times in a row for a 1 month sub. The CC company (Visa) wouldn't allow any charges from SOE on that card for almost a year.

Originally posted by Furor
In case I have not wxplained myelf, if my gf and my family hates the game ( by the way they are fans of square and ffxi) if they hate it and I hate ffxvi I should return these ce boxes back and not feel ripped off by square then its fine by my book thos is tje first mmorpg I jad to do chargeback on.

 I'm sorry but you are wrong. If you understand how the MMORPG business works, you'd realize that they can't resell those boxes because of the CDkey's tied to YOUR created accounts now. There are no guarantees with MMO's and you are NOT entitled to your money back.

We live in a me, me, me mentality and generation. People need to grow up, take responsibility for their actions and realize  you are entitled to nothing.

Originally posted by Kyleran

I have to agree with the others, there was plenty of information about the state of this game, and whether or not you like playing it is not a factor in determining whether you should get your money back. Fun is never a guaranteed item.

Now, if the game was completely non-functional, crashed constantly (for everyone, not just your crappy computer) or was missing a bunch of major, promised features (check the box) then you might have a case.

In this scenario, you are the one at fault and Best Buy certainly shouldn't have to pay for your screw up.

QFT.

There was more than enough information on the game for someone to make an informed decision about whether they should purchase the game or not.

Instead of doing that research the OP purchases four copies, realizes the game is not for him and his family, they files four fraudulent chargebacks based on nothing more than spite and buyer's remorse.

The OP is the one at fault here, and I sincerely hope Best Buy disputes those chargebacks.

Originally posted by Furor
Consumer has the right in my opinion to return crappy games like ffxvi. The reason I purchased 4 cw I assumed my gf and my family would play it since it is from square, I was not aware the product sucked ass. And for thpse of you thinking of refund I think this is the way to do it. I could care less if.they banned accounts as we no longer logged into it

I disagree.

If you return a shirt that doesn't fit or a sweater your grandma bought you for Christmas, that's one thing.  Those products can be resold.  If you return a video game that you've opened, used the key and have played, that product cannot be sold again.  It's worthless to the retailer and potentially costs them money.

Regardless, it's childish. You didn't like the game?  Oh well. Write it off and be done with it.  I don't return CDs (or iTunes purchases) if I don't like the whole album.  I don't return a DVD or Blu-Ray because I thought the movie sucked.  Heck, I don't sit through a movie in a theater and then ask for a refund if I thought it sucked.

As for you paying $80 for a collector's edition, that's your fault.  It was obviously worth the price when you bought it, even though you were paying for the same exact game as the non-CE customers.

~Ripper