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I was having an issue in game with a guild building and contacted support. They said they would forward it off to the developers as they have seen nothing changed or loss. Yet everyone including myself can see we had a missing building. Needless to say 4-5 tickets in 4-5 months for the same issue with no resolution. So I take the problem to the ROM forums hoping to get something resolved. BIG MISTAKE! The GM Icarii banned me stating I was ranting and that I sent in a doctored's screenshot. VERY VERY Unprofessional. I later found out that wasn't really Icarii that banned me, but rather someone else with his account. Yet Another Unprofessional tact by Frogster. So now my account is completely banned with 3-4k of unused diamonds. I sent an email asking to be refunded the value of those diamonds. They won't even acknowledge, nor will they refund $50-$65 which is the value of those diamonds. I've recently filed a paypal disputre for their thieft of money paid for virtual item access which is not longer available. However, Paypal has yet to respond to my complaint. The first dispute was closed. So I say to anyone who reads this, DO NOT EVEN BOTHER with this company. They WILL SCAM YOU OUT OF YOUR MONEY. And they will not PROVIDE ANY SUPPORT WHATSOEVER.
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12/04/09 12:52:09 AM#2
You expect good from an F2P MMO company? Wrong move.
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Wizardry
 Advanced Member
Joined: 8/27/04
Remove quests,bosses and trigger them back in is called Dynamic events now?lol..i think not. |
12/04/09 1:39:39 AM#3
Originally posted by coyotez28 I recently informed people of their brutal support.They also push the item mall far too much,and ignore the game far too much,so they are a lame developer and publisher. The GM's on the webpage are NOT Frogster i guarantee it,they are all Asians,Frogster is German.Yes they ban anyone for any reason,they ONLY want to see ping roses ,people praising an inadequate operation. If the Taiwaneese had ANY brains at all,they would have axed both the GM's of the webpage and Frogster,both operate as underachievers.I read MANY support posts and the GM's are a joke,they either claim to pass it on OR they want to see your DXdiag and NEVER respond even when you supply it.So I'm not sure if the developer actually knows how bad these lame GM's are or if they are supplied by Taiwan,i really don't know. BTW you ever see the SO CALLED lame events those GM's put on?LMAO they are a joke ,like little 7 year olds made them up.They are contracted to do so many events,they are basically FORCED,this is why they do such a poor job. The major problem is that you need to contact the Taiwan developer,good luck with that there is no way to contact in English at all,you are stuck with Frogster. BTW...i read a post in the forums where some player had issues,and a GM said to send in the report number and he/she would forward it to the support team.Well i thought ALL the reports were sent in,so why would this need special attention?OBVIOUSLY the reports for the most part are ignored,hence why you see so little get done in the game. http://www.youtube.com/user/Napolianboo#p/u/15/rCYLLQCNc1w |
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12/04/09 1:46:53 AM#4
yeah i gave up on this game a long time ago this game is a Sink hole big time. |
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nakuma
 Novice Member
Joined: 5/04/06
"then again I could be wrong, but that's just my opinion" -Dennis Miller |
12/04/09 1:55:38 AM#5
yeah the game is a joke. I played it for a while, id be damned if i pay for this game the way its set up. and the horror stories ive heard both in game, and the forums. but what can u expect from a F2P game. 3.4ghz Phenom II X4 965, 8GB PC12800 DDR3 GSKILL, EVGA 285 GTX 1GB, 640GB HD SATA II, BFG 1000WATT PSU. MSI NF980-G65 TRI-SLI MOBO. |
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12/04/09 7:01:57 PM#6
Proof please. ~Ripper |
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RavingRabbid
 Novice Member
Joined: 10/11/09
Remember Rabbids cant play MMO's, but they can dance! |
12/04/09 7:07:57 PM#7
I played it for a short time didnt care for the game. I m sorry for your loss. Best advice is to stay away from Frogster games in the future. (AAAAAAAAAAAAAAAAAAAAAAAAAHHHHHHHHHHHH fires plungers at Frogster HQ) Everyone on MMORPG.com before every thread put the letters IMO as you and I dont speak for the gaming community or anyone else. Playing: SWTOR, Eve Online, and World of Tanks. |
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12/04/09 7:14:14 PM#8
Originally posted by coyotez28 http://www.myxer.com/ringtone:900132/ /Wink
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Originally posted by rhinok
Here is the Proof: http://forum.us.runesofmagic.com/showthread.php?t=24997 Here is more issues I've had with Support:
CWC-530245: Why am I Banned?
ARL-502048: What is the status of our Level 3 Academy? FCO-795596: Carpentry bonus not working XQO-961609: Ingame-Reporting: Crafting Bonus in the House ZFY-374109: Academy and guild resources still missing - IT'S NOT FIXED!!! CMZ-168632: Ingame-Reporting: Guild Castle Buildings DPI-421747: Level 3 Academy is missing now along with resources INJ-134498: Missing Library, Academy, Stable after 1.9 patch.
There are all the Frogster support ticket numbers for the issue plus another issue I had. If you want screenshots of the forum ban and the guild castle, I can post them up too. |
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12/05/09 10:59:52 AM#10
PPl take these F2P games way too seriously. WTH would I have 3-4k diamonds sitting around for? So my account could get hacked or I get banned and lose it all (may want to check the fine print in their agreement, its probably written somewhere that they can ban players regardless of how many diamonds they have) ? This is RMT we are talking here.
I recently downloaded the game and I like it. Its a great "second" game for when I'm not playing Fallen Earth and its free. I spent a few dollars on some diamonds to buy a horse, thats all that company is getting from me. Maybe later I may spend a few more but I'm not going to exceed what I spend on a P2P game (around 15-20 per month) and there are other ways to get diamonds in game. Just take this as a lesson learned and move on. RMT games always have CS issues as far as I can see. Never, ever invest that much real money in these games. Current Games: TERA, D3 |
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12/05/09 11:06:48 AM#11
Originally posted by coyotez28 Ok dude cut your loses and go play Allods gpotato seem to be good peoples. iv never had a problem with them BUT i have NEVER EVER EVER paid anything for a F2P game. See if i wanted to play ROM and pay money for it id just go play WoW its really the same shit different game. Mortal Online/EarthRise/Project V13 |
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12/05/09 11:23:22 AM#12
Originally posted by coyotez28
Here is the Proof: http://forum.us.runesofmagic.com/showthread.php?t=24997 Here is more issues I've had with Support:
CWC-530245: Why am I Banned?
ARL-502048: What is the status of our Level 3 Academy? FCO-795596: Carpentry bonus not working XQO-961609: Ingame-Reporting: Crafting Bonus in the House ZFY-374109: Academy and guild resources still missing - IT'S NOT FIXED!!! CMZ-168632: Ingame-Reporting: Guild Castle Buildings DPI-421747: Level 3 Academy is missing now along with resources INJ-134498: Missing Library, Academy, Stable after 1.9 patch.
There are all the Frogster support ticket numbers for the issue plus another issue I had. If you want screenshots of the forum ban and the guild castle, I can post them up too. There's nothing in those links indicating poor customer service. You posted, they said they'd forward it to the developers or asked you to submit a ticket (which is appropriate). I'd rather see the allegedly doctored screenshot. Please note, I'm not particularly happy with their customer service either. The one ticket I submitted they closed and more-or-less said "we can't help you, sorry". IN my case, it's that I could no longer login to the game after the Elven Prophecy patch. They recommended I upgrade my graphics drivers, except that my drivers were the most recent production drivers available for my GPU (there was a beta driver available, however). I really do think they have poor customer service, but until you post evidence you're just another 1-poster ranting. It's just one guy's word. ~Ripper |
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Originally posted by rhinok There's nothing in those links indicating poor customer service. You posted, they said they'd forward it to the developers or asked you to submit a ticket (which is appropriate). I'd rather see the allegedly doctored screenshot. Please note, I'm not particularly happy with their customer service either. The one ticket I submitted they closed and more-or-less said "we can't help you, sorry". IN my case, it's that I could no longer login to the game after the Elven Prophecy patch. They recommended I upgrade my graphics drivers, except that my drivers were the most recent production drivers available for my GPU (there was a beta driver available, however). I really do think they have poor customer service, but until you post evidence you're just another 1-poster ranting. It's just one guy's word. ~Ripper
ok here is the screenshots if you still do not believe me. This all happened when a patch came out and it removed our Academy, Library and Stable. So I rebuilt the Academy and then there was a message posted in game like 10 hours later saying do not upgrade or create guild castles or buildings. Well by then it was too late. When they went to revert it back to whatever they broke. Only the Library and stable returned. No Academy. So I lost the resources and had to build again.
Here is a picture of our Academy missing: http://files1.guildlaunch.net/guild/library/85861/RAScrnShot_20090915_193059.bmp
Here is a picture of our rebuilt Academy before the warning: http://files1.guildlaunch.net/guild/library/85861/RAScrnShot_20090825_150940.bmp
Here is a picture of what our Academy turned into it when it was missing: http://files1.guildlaunch.net/guild/library/85861/RAScrnShot_20090825_221825.bmp
And I'll note quote the reported ticket within this post too Ticket: INJ-134498 "Character Name: Lantean I recently checked out the guild castle after the 1.9 patch and we lost our Library, Academy and Stable. It appears that the lots turned into 2 building lots instead of keeping the large lot. How I found this out was deleting the lot that had the Academy and then spending gold, resources, and guild runes to create a large lot. Then I had to spend more gold, resources, and guild runes to create the Academy. As you can see, I rebuilt the Academy, but not the Library or Stable. Could we get back our guild gold, resources and guild runes that I spent on trying to re-establish the Academy please? Thank you. "
Ticket: DPI-421747 We finally got our Library and Stable back. Thank you. However, our Academy is missing. We had a level 3 Academy. What I did today was deleted the lot and created a new lot. Then created a level 1 Academy thinking that was a way to fix it. Several hours later I received a message in-game telling us not to create a guild castle or any buildings. It was a little too late. We need our Level 3 Academy back as well as the following resources added back into our guild: LOT Expenses: Academy Level 1:
GM Follow UP icarii Hello, In regards to our information, the problem is already solved. Thanks,
Ticket: ZFY-374109 Server: Govinda I logged into our guild castle after you closed the ticket saying it's fixed. Well there is still no Academy and our Resources are not returned. We had a level 3 Academy. What I did yesterday was deleted the lot and created a new lot. Then created a level 1 Academy thinking that was a way to fix it. Several hours later I received a message in-game telling us not to create a guild castle or any buildings. It was a little too late. We need our Level 3 Academy back as well as the following resources added back into our guild: LOT Expenses: Academy Level 1:
Please leave notes in this ticket so I can follow up to see if the issue has been resolved. Thank you. GM Responses by Icarii: Hello, Thank you for your inquiry. Your concern has been noted, however we are currently unable to assist you in a timely manner. Therefore, you are receiving this email to let you know that your request is important to us and we will assist you as soon as we can. Your request will be processed and you will be informed as quickly as possible. We ask for your patience while we work to resolve your request. Hey, Thanks for your feedback. Thanks,
As you can see there are more tickets with the last one submitted Oct 31st. So this went on from the 1.9 patch. We had to rebuild our own Academy. Frogster would not resolve the issue nore would they reimburse us for the loss. |
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You can even ask people from the guild "Guardians" on the Govinda Server about it. Dubious Kenzo Tigsman Tigress Deleaza Trampstamp Dragongod Ineedaname Vergere Valspar
Those are a few names who were present when this issue happened. |
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12/10/09 4:07:37 PM#15
Not defending the way this was handled, but it sounds to me like something that Frogster couldn't fix and had to be forwarded to Runewaker, which who knows how long that could take. I have to agree it's a sucky situation, but I'm not sure what you expect with a game where we don't have direct contact with the developer. For what it's worth, I've had similar problems with Blizzard. MMO games would be pretty cool if it weren't for the people. |
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12/10/09 4:15:47 PM#16
Very nice :) this is what you get for paying in a f2p I hate people willing to pay in f2p so they can be better then others quicker and with no skills. |
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12/10/09 4:20:02 PM#17
"he has to much problems and bored us with his tickets so let's just ban him lol"
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Here is an update:
4 days ago I received the following email:
"GM Crius Hello, We have un-banned your game account. Please be advised of the ToS and the game rules before returning to game play. Rules - http://forum.us.runesofmagic.com/showthread.php?t=12555 Thanks,
So my game account is unbanned, however I am banned from the forums still. I have no idea why the GM unbanned me. Also as you can see none of the GM's sign their names in the emails. The only reason why I know this was from Cirus was because of the "FROM" header. So therefore, I have access to my account again. |
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12/13/09 7:00:30 PM#19
Originally posted by coyotez28
If you used an american express card to pay for it and within 90 days just give them a call. They stand behind the cosumer on these issues with other cards you have to jump though the hoops. |
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