NCsoft's October Community Address
Oct 23, 2009 at 5:20 PM - NextWeek - 0 Comments
The Community Team over at Aion / NCsoft just released their Community Statement for the month of October. I'll post it below in its entirety:

It’s been a month now since Aion opened its doors to players in North America and Europe. In that month, the growth of the game’s community has signaled Aion’s success. We’ve received an amazing amount of feedback, both positive and negative. We’d like to reiterate that we’ve been listening. We have been working around the clock toward solutions to the problems many of you have experienced.

You’ve told us that it’s difficult to advance within certain level ranges. To address this issue, we’re planning to raise quest experience, in addition to reevaluating the experience rewards characters gain for individual kills. We understand how frustrating it can be to repetitively kill enemies. Our goal is to limit the need to mindlessly “grind.”

In this week’s Eye on Community, we answered a question that a player had about client instability. In the reply, we noted that most of the claims stem from the infamous “Crysystem.dll error.” We’ve been working with members of the community to identify the cause of the problem in order to find a permanent solution. Our development team is currently investigating, and will be testing a variety of different short- and long-term solutions. These include adding additional and improved display options to the Aion client, as well as system and memory optimizations.

We’ve heard your unhappiness about the chat spam and bots in Aion and recognize it as an annoying problem. We’ve taken measures to reduce the amount of chat spam you’ll be subjected to and have already seen substantial improvements in this area. We’ve been expanding our GM customer service staff, and we have also assembled a special team dedicated to hunting down and eliminating botting operations. It’s obvious these activities erode your gameplay experience far too much to be acceptable. They also harm us from a business standpoint due to the RMT organizations’ frequent use of stolen credit cards.

Many of you have asked us why we haven’t spent more time communicating the specifics of our plans. The unfortunate truth is that the same people spamming chat channels and setting up bots are also reading our announcements. In order to keep the enemy in the dark, we cannot be too vocal about our plans to fight back.

We want you to know, though, that we’re more dedicated than ever to eliminate chat spam and the use of bots. The good news is that you can help. If you see any suspicious player activity, report it. To quickly report these players, use the /AutoReportHunting feature by typing /AutoReportHunting while a suspicious character is targeted. It’s important to note that this system will actually begin to penalize players after they’ve been reported multiple times. The more of you that use this system—the more effective it will become.

To add more specificity to what we’re discussing here, early next week we’re going to be releasing details about a game update that will go into further detail about how we’ll be fixing some of these issues, in addition to others.

It’s been an exciting month, and the future of Aion is full of promise. Please continue to send us your feedback and never forget that patience is bitter, but its fruit is sweet.

The Aion Community Team

What do you think of their address?

Topics: Official news
Related Games: Aion (PC)
 
 

 
http://aion.ign.com/articles/news/4488/NCsofts-October-Community-Address 

They are responding to the most frequent requests / complaints.

Botters need to be banned no ifs, ands, or buts about it. The huge amounts of xp needed from pve feels strange to hard core pvpers. Making that xp easier to get would go a long way towards making alot of folks happier.

Their listening to the feedback of players. I dont understand what more they can do, NCsoft is really a players company. They see what the issues are address them faster than any game ive played, this is why ill be subscribing long term.

 Not only are they listening to players, but they are also trying to do solve problems as fast as they can. Like he said, we can expect early next week an announcement of a new patch related to most of this issues.

Great job NCSoft

well, saying they listen to their players is only partially true. In beta the grind was pointed out, but as so often in betas, the "hardcore" players who can spend more time just say "suck it up" or "go back to wow" - so I guess the devs did listen and kept it.... now that poentially subs are going down, they have to listen to the ones not willing to pay....

Better late than never I guess. Then again, just taking AoC as one of many examples, the changes from "listening to players" did come/are coming, but too late for a larger player base. Business rulings in MMOs are sad reality where devs have to bow to deadlines of the moneygivers who want fast cash return :(

They are certainly aware of the issues at least and all they can do is reassure us they are looking into it. They have put more effort into pleasing players in a month than ever pleasing players in L2. It remains to be seen what this patch next week will fix. I hope it fixes some crysdll errors and we see another mass ban. RMT will always be present in games but the goal is to make the gold/kinah as expensive as possible by making it difficult to practice RMT in Aion.

Sounds good so far.

But also, if i had 1Eur for every PR-phrase i read from a gaming company in the past, i wouldn't be playing games today.

I'd be buying gaming-companies, we'd  already have better games and wouldn't need PR-phrases anymore.

:)

Excellent, they are already hard at work solving the problems that were obvious a year ago when the game was first released. I'll be back in the world of Aion in notime!