Apparently it is possible for retailers to recall the CDkey they sold by simply saying to Cryptic "We have refunded the customer". Needless to say this is not the case here.

I've bough my key from www.cdkeyhouse.com, even thou the site might not be looking trustworthy, they had cheap prices and actually delivered the CDkey which I could activate. But the trick came in later on, as I learned now.. Long story short: No refund and CDkey recalled. Cryptics support seems also to be on the retailers side, by telling me that I can't prove anything and gotta purhase new CDkey.

I guess I am my self to blame for purchasing the key from such a suspicious site, but what really surprised me is that retailers can that simple recall their CDkey which is now in my possession and was bough legally. I mean, I bough the game, how have they rights to still have control over it..

Anyone know a way outta this, except for buying new cdkey? :(

Originally posted by Cronnix

Apparently it is possible for retailers to recall the CDkey they sold by simply saying to Cryptic "We have refunded the customer". Needless to say this is not the case here.

I've bough my key from www.cdkeyhouse.com, even thou the site might not be looking trustworthy, they had cheap prices and actually delivered the CDkey which I could activate. But the trick came in later on, as I learned now.. Long story short: No refund and CDkey recalled. Cryptics support seems also to be on the retailers side, by telling me that I can't prove anything and gotta purhase new CDkey.

I guess I am my self to blame for purchasing the key from such a suspicious site, but what really surprised me is that retailers can that simple recall their CDkey which is now in my possession and was bough legally. I mean, I bough the game, how have they rights to still have control over it..

Anyone know a way outta this, except for buying new cdkey? :(

contact the retailer, and always remember, if something is too good to be true, it probably isn't.

Cheers!

You are right, as said I am my self to blame. I'm just surprised that Cryptic done it.

Retailer no longer sell champions keys, so guess Im screwed xD

 The reason they Cryptic and other companies recall CD-Keys is because some local laws and company policy allow for return of opened software. With the next buyer to get a MMO used software would not be able to use it to make a new account. Lots of people scammed their way into a free account like this. So now its common that MMO companies recall all CD-Keys on returned products. Don''t blame Cryptic, blame all the people coning companies for free CD-Keys.

You didnt buy the key legally, do that next time !

Should always buy from Big Box retailers or the Offical web site. Had this happen with my LoTRo.

Originally posted by Cronnix

Apparently it is possible for retailers to recall the CDkey they sold by simply saying to Cryptic "We have refunded the customer". Needless to say this is not the case here.

I've bough my key from www.cdkeyhouse.com, even thou the site might not be looking trustworthy, they had cheap prices and actually delivered the CDkey which I could activate. But the trick came in later on, as I learned now.. Long story short: No refund and CDkey recalled. Cryptics support seems also to be on the retailers side, by telling me that I can't prove anything and gotta purhase new CDkey.

I guess I am my self to blame for purchasing the key from such a suspicious site, but what really surprised me is that retailers can that simple recall their CDkey which is now in my possession and was bough legally. I mean, I bough the game, how have they rights to still have control over it..

Anyone know a way outta this, except for buying new cdkey? :(

Legally, they can't but they win because only as mug would take them to court over 20 Quid.

There are many ways out of this. The easiest being buy a knew copy of the game or quit playing.

That's not of course a solution that will restore your sense of justice in the world, but it is still a most correct way of dealing with it.

Alternatively you can prove your purchase through your credit card company or better yet claim a refund through  their customer services department.

You'll get your money back if you make the effort. Contact your credit card provider and cancel the payment. They will explain the hoops they wish you to jump through in order for them to do so. (Simple stuff like contacting the retailer and asking for a refund and then forwarding their repsonses on to your CC agent).

Attempting to get/force Cryptic to do anything for you would be your least easy line of approach.

umm sounds more like you got scammed by the site that you said yourself doesn't sounds trustworthy. but as some one else said you can do a charge back on the card through your credit card company and get the money back from the fake site.

you should probably change the title of this post, as it doesnt appear that crytpic is that one that scammed you.   buyiong from a questionable retailer or one that has fake keys isnt' Cryptic's fault.

 I just had a look at cdkeyhouse and it really didn't fill me with confidence. I have no idea where they get their keys so I guessing it could be key generators ... I would steer well clear of them 

Originally posted by baff

Originally posted by Cronnix

Apparently it is possible for retailers to recall the CDkey they sold by simply saying to Cryptic "We have refunded the customer". Needless to say this is not the case here.

I've bough my key from www.cdkeyhouse.com, even thou the site might not be looking trustworthy, they had cheap prices and actually delivered the CDkey which I could activate. But the trick came in later on, as I learned now.. Long story short: No refund and CDkey recalled. Cryptics support seems also to be on the retailers side, by telling me that I can't prove anything and gotta purhase new CDkey.

I guess I am my self to blame for purchasing the key from such a suspicious site, but what really surprised me is that retailers can that simple recall their CDkey which is now in my possession and was bough legally. I mean, I bough the game, how have they rights to still have control over it..

Anyone know a way outta this, except for buying new cdkey? :(

 

Legally, they can't but they win because only as mug would take them to court over 20 Quid.

 

There are many ways out of this. The easiest being buy a knew copy of the game or quit playing.

 

That's not of course a solution that will restore your sense of justice in the world, but it is still a most correct way of dealing with it.

 

Alternatively you can prove your purchase through your credit card company or better yet claim a refund through  their customer services department.

You'll get your money back if you make the effort. Contact your credit card provider and cancel the payment. They will explain the hoops they wish you to jump through in order for them to do so. (Simple stuff like contacting the retailer and asking for a refund and then forwarding their repsonses on to your CC agent).

Attempting to get/force Cryptic to do anything for you would be your least easy line of approach.

Actually there's nothing he can do and its not cryptic's fault.   If you bothered to read where he bought his key he did not buy it from an official retailer for the game.  Only box copies, steam keys, and D2D keys are legal.  THey can void anyone's account who's using an illegal or returned key.  Likely the place selling the keys got a hold of some returned copies of the game that had their keys already reported to cryptic and sold them and now preciously hold onto the Poster's money.  But he wants to believe so badly he bought it legally he'll blame it on cryptic anyway.

Seriously people if its NOT an official retailer of some sort like Amazon or Gamestop, or a few other noted online retailers don't buy from some shady third party sight that uses CDKEY in their URL.  Thtas kinda a big hint of "let us rip you off".

I had the same problem as you had I did two things.

1- called the credit card company too get my money back

2- send a email too the company that sound me the cd key and said too them in firm words .." I get another cd key " or i file a complaint with the FBI. One arrow later I had a cd key with the deepest apology from the site

http://www.ic3.gov/default.aspx

Originally posted by Nicrox

I had the same problem as you had I did two things.

1- called the credit card company too get my money back

2- send a email too the company that sound me the cd key and said too them in firm words .." I get another cd key " or i file a complaint with the FBI. One arrow later I had a cd key with the deepest apology from the site

http://www.ic3.gov/default.aspx

 

If the company does send him another CD key it seems like it would probably have the same sort of problem. Trading in one lemon for another doesn't sound like a good deal. Basically buy from a trusted source even if it costs a bit more.

Thanks alot for replies and suggestions! I will contact both my credit card and the site.

As people mentioned above I am my self to blame, however I do feel that it is irrespeonsible of Cryptic to take the retailers words for granted. To quote them "The retailer stated that you got the refund for the key", without anything about key being invalid or generated from a illigal software. I really don't like the idea that retailers can just ask Cryptic to remove the key with no further explanation :/

Paper work, here I come...(And yes, to be honest it's more about me geing butthurt over the fact that I got screwed rather then loosing money).

what's the suspicious site you bought it from?

DID you use pay pal?

Originally posted by SgtFrog

DID you use pay pal?

Yes, however the payment was made without the paypal account.. but I should have the receipt left, will try writing them too. As for the site I used the link should be in first post.

Cryptic is still not at fault.  The retailer is, you can't blame game companies for what retailers do.  Once products are out the door the retailers are responsible, they're the ones with your money.  

The website you bought from is super shady, they lied to Cryptic and Cryptic is being smart by staying out of it.  Get your money back from the place you bought it and go somewhere that doesnt' scream "shady".

You can not blame Cryptic. Until they get complaints from multiple customers on a compony doing this, they can not know the compony is cheating people. No offence but it is more likely a person to try to scam them then a company. So until they get muiltiple complaints they can not act. So as others have said if you can get some kind of proof, I would contact Cryptic and ask where you could send it so maybe they can investigate from thier end to save other poeple the same troubles.

Let me get this straight, you think the retailer intentionally cancelled the CD key just to piss off their customers?

Cryptic sold the boxes to a country  that sells games at a lower  retail price than in western Europe or America and wherever and those people sold the cd keys online for less than their rivals in more expensive markets sell the entire box.

When Cryptic found out about this, they cancelled all those keys. It is in their intrests to sell the game for a higher price in the premium marketplaces.

Your contract of sale is between you and your retailer only. It is to them that you must demand your refund. You CC card company will help you. They guarentee all your purchases.

But you weren't deliberatley shafted by your retailer, you were deliberately shafted by Cryptic. It was they that issued your CD key, they that cancelled your cd-key and it is they that could re-activate it but refuse to. If it's proof of purchase they need a copy of your credit card statement and a link to the website selling the item would do it.

I can't in any honesty however recommend dealing with Cryptic support. those guys really suck in a big way. You'd do better to get a refund and buy it again. Save yourself al the frustration.

 If you are in America call the Better Buisness Bureau or goto their website. This is exactly what they are around for.

http://www.bbb.org/

Do not let this retailer and/or cryptic rip you off.

Originally posted by baff 

I can't in any honesty however recommend dealing with Cryptic support. those guys really suck in a big way. You'd do better to get a refund and buy it again. Save yourself al the frustration.

Yes they suck because on the main boards all kinds of people were saying how they bent over backwards to refund their lifetime subs,which they did not have to at all or fixed there other issues. Yea they sure do suck for going above and beyond in my view. Disclaimer: I have not dealt with them, but we know how everyone lie on the internet......

Someone had mentioned going to the credit card company.

Its your best bet. One method when you go to them, is explain what it was you were buying, what it is supposed to do, explain that the product failed to serve its purpose, and they are refusing to refund your payment.

I didnt quite have the same problem, but awhile back, when my wife decided to play ffxi and we needed a second key, I bought one from official website, but the key didnt work, support claimed it was already active. They wouldnt refund me, as expected, but i got ahold of my card company explained the situation, they contacted the support themselves over the matter, and within 2 weeks the money was refunded back to my card.

Dont know if someone said the same thing, i was tired, didnt read all the posts, sorry if it repeats someone elses advice.

but after that, definately XD slam them at BBB

Originally posted by baff

Let me get this straight, you think the retailer intentionally cancelled the CD key just to piss off their customers?

 

Cryptic sold the boxes to a country  that sells games at a lower  retail price than in western Europe or America and wherever and those people sold the cd keys online for less than their rivals in more expensive markets sell the entire box.

 

When Cryptic found out about this, they cancelled all those keys. It is in their intrests to sell the game for a higher price in the premium marketplaces.

 

 

Your contract of sale is between you and your retailer only. It is to them that you must demand your refund. You CC card company will help you. They guarentee all your purchases.

But you weren't deliberatley shafted by your retailer, you were deliberately shafted by Cryptic. It was they that issued your CD key, they that cancelled your cd-key and it is they that could re-activate it but refuse to. If it's proof of purchase they need a copy of your credit card statement and a link to the website selling the item would do it.

I can't in any honesty however recommend dealing with Cryptic support. those guys really suck in a big way. You'd do better to get a refund and buy it again. Save yourself al the frustration.

Cryptic isn't arbitrarily going to cancel all of the keys that Asia's equivalent of Gamestop purchased without that company taking them off the shelf to never be sold.  If they were taken off the shelf because of this arrangement, regardless of how they made it onto another retailer's "shelf", that's not Cryptic's issue.