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Stargate Worlds

Stargate Worlds 

General Discussion  » Is SGW official website down?

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40 posts found
AngeluxMedia

Novice Member

Joined: 7/02/08
Posts: 45

 
10/10/09 1:08:36 AM#1

Maybe it's just me, but I only get a "server not found" when going to stargateworlds.com... CME & Firesky sites are still accessable though....

Anyone else not getting through to SGW official site?

marinrider

Advanced Member

Joined: 4/18/06
Posts: 224

10/10/09 1:14:56 AM#2

Same happening for me.

menoetius Xfire Miniprofile
Darkholme

Elite Member

Joined: 3/02/04
Posts: 429

"I must not fear. Fear is the mind-killer..."

10/10/09 1:23:41 AM#3

Nope, can't get here either. The domain name is registered/owned by MGM, and oddly the registered IP for the site (69.16.140.23) brings you to the Cheyenne Mountain Entertainment website now, not the SGW site... derive from that what you will.

-------------------------
"Searchers after horror haunt strange, far places..." ~ H.P. Lovecraft, "From Beyond"

AngeluxMedia

Novice Member

Joined: 7/02/08
Posts: 45

 
10/10/09 1:28:13 AM#4

Interesting.....

The WHOIS shows that MGM owns the domain, and the nameserver is ns1 & ns2.taetechnologies.com... taetechnologies.com takes you to an active webpage, so it doesn't seem to be a down server issue (unless it's a down sub-server on taetech's network that happens to host SGW)....

Guess we'll just have to wait and see how long this version of "media blackout" lasts...

 

EDIT: wasn't trying to copy Darkholmes' post... just a slower typer :)

bctrainers

Apprentice Member

Joined: 9/29/08
Posts: 14

10/10/09 2:58:44 AM#5

They are having DNS issues.

From the IRC in #stargate-worlds topic: How to access SGW forum: start - run - type in: %SystemRoot%\system32\drivers\etc\ - ok - open up hosts file in notepad, add in: 69.16.140.10 forums.stargateworlds.com - save the file - refresh sgw forums

 

The websites are still there, but name resolution is currently down.

bctrainers Xfire Miniprofile
JStrike

Apprentice Member

Joined: 7/29/09
Posts: 12

10/10/09 3:10:43 AM#6

They are undergoing a DNS change.

ariccaron

Hard Core Member

Joined: 4/20/09
Posts: 92

10/10/09 3:18:28 AM#7

They probably didn't pay the bill.

supremeaaron

Hard Core Member

Joined: 7/14/07
Posts: 152

10/10/09 4:13:11 AM#8

Tkksnow said yesterday that the server would be down for a non specific amount of time for maintenance. Also the SGW website has being under MGM for over a year now.

supremeaaron Xfire Miniprofile
Fumbles

Apprentice Member

Joined: 7/26/07
Posts: 83

10/10/09 11:59:51 AM#9

There was indeed an announcement on the forums stating there would be maintenance on the site resulting in unknown duration of downtimes.

ATLjumppilot

Novice Member

Joined: 9/13/06
Posts: 1

Those that can DO! Those that can't try to anyway and #!@% it up for the rest of us!

10/10/09 7:34:37 PM#10

Thx for the info about their server problems.  Initally had that "i've got some bad news timmy, old rex had to be put down" feeling when the website wouldn't load.  I always check the site half wondering if it will still be there.

ariccaron

Hard Core Member

Joined: 4/20/09
Posts: 92

10/10/09 10:15:48 PM#11
Originally posted by ATLjumppilot

 I always check the site half wondering if it will still be there.

Don't worry, its just 2 weeks downtime before a major upgrade.

 

wait, that was beta,.

Gabby-air

Elite Member

Joined: 7/20/08
Posts: 1192

10/11/09 11:17:38 PM#12

haha i thought the game was done, thanks for info guys.

bctrainers

Apprentice Member

Joined: 9/29/08
Posts: 14

10/12/09 7:04:33 AM#13
Originally posted by ariccaron
Originally posted by ATLjumppilot

 I always check the site half wondering if it will still be there.

Don't worry, its just 2 weeks downtime before a major upgrade.

 

wait, that was beta,.

 

You should get use to the Valve Time setup than, http://developer.valvesoftware.com/wiki/Valve_Time :P

bctrainers Xfire Miniprofile
Orisai

Novice Member

Joined: 9/21/07
Posts: 5

10/12/09 3:03:17 PM#14

LOL this is funny how they take 2 days to fix nameservers.

supremeaaron

Hard Core Member

Joined: 7/14/07
Posts: 152

10/12/09 3:24:28 PM#15

Mate it went down over the weekend so none would be working in CME. Also follow what bc said on the first page to access the forums for now.

supremeaaron Xfire Miniprofile
GrumpyMel2

Hard Core Member

Joined: 3/24/09
Posts: 179

10/12/09 3:39:03 PM#16

It's a pretty bad sign from a technical perspective to have your DNS servers go dark. It's why they allow you to list more then one Name Server. Also good tech companies don't just serve DNS from a single server... they do it from a cluster sitting behind a load-balancer or director. That way you can take an individual server offline to do maintenance or whatever, without interrupting your services. Even if you need to take the director/load-balancer offline... you should always be able to NAT the ip address to something that can provide those DNS services for as long as it takes to do the work.

DNS going dark is the kind of thing you expect out of something hosted out of some-ones garage...not a multi-million dollar project... it's kinda scary.

Orisai

Novice Member

Joined: 9/21/07
Posts: 5

10/12/09 4:23:38 PM#17
Originally posted by supremeaaron

Mate it went down over the weekend so none would be working in CME. Also follow what bc said on the first page to access the forums for now.

 

Even on weekends there must be at least one IT administrator available to fix such problems, either in-house or via remote console/desktop. A company losing their Web presence for two entire days is a very bad sign of how things are being handled inside.

supremeaaron

Hard Core Member

Joined: 7/14/07
Posts: 152

10/12/09 4:45:56 PM#18

so none subscribes to the belief of that shit happens at the worst time? Also CME is under manned with a dev team of under 30 people.

supremeaaron Xfire Miniprofile
Zhiroc

Hard Core Member

Joined: 3/03/04
Posts: 145

10/12/09 5:34:09 PM#19

Well, the nameservers aren't down, they just aren't serving the addresses:

Header:
ID=40791, QR=Query, Opcode=QUERY, RCODE=NO ERROR
Authoritative Answer=No, Truncation=No
Recursion Desired=Yes, Recursion Available=Yes
QDCOUNT=1, ANCOUNT=2, NSCOUNT=0, ARCOUNT=2
Question:
Name=stargateworlds.com, QTYPE=ALL, QCLASS=1
Answer Section:
- Name=stargateworlds.com
Type=NS, Class=1, TTL=86396 (23 Hours 59 Minutes 56 Seconds), RDLENGTH=22
Name Server=ns1.taetechnologies.com
- Name=stargateworlds.com
Type=NS, Class=1, TTL=86396 (23 Hours 59 Minutes 56 Seconds), RDLENGTH=6
Name Server=ns2.taetechnologies.com
Additional Records Section:
- Name=ns1.taetechnologies.com
Type=A, Class=1, TTL=3600 (1 Hour), RDLENGTH=4
IP Address=69.16.150.163
- Name=ns2.taetechnologies.com
Type=A, Class=1, TTL=3600 (1 Hour), RDLENGTH=4
IP Address=69.16.150.164
---
 

This is what I get when I query ns1.taetechnologies.com.

Either a) they are trying to wait for old records to die, b) they don't know what they are doing (but the nameservers aren't part of SGW's site anyways), or c) TAE took SGW's site down on purpose. Anyone have any other ideas?

Since you can get to the forums by putting in a static hosts entry, I don't see how it could be maintenance on SGW's side.

Raltar

Elite Member

Joined: 1/28/06
Posts: 842

Asking for help on the internet is like asking a swarm of bees why they are stinging you!

10/12/09 5:36:29 PM#20

I don't think we should read too much into this website being down thing yet. Websites go down sometimes. It just happens. Hosting companies have problems. Sometimes its a random problem out of the blue, sometimes its something major. I had one hosting company that just dissapeared on me one day. Just shut down with no warning or explanation. The next hosting company I had after them was located in the area struck by hurricane Katrina and I couln't get their tech support to reply for three months. So yeah, sometimes things do just happen at the worst possible time and there isn't anything to be done about it.

And if every time one of my websites went down for some reason or other there was a group of people screaming "OMG! RALTAR IS SOOOOO STUPID! LETS KILL HIM!" then I would probably have given up on the internet a long time ago.

So lets just chill for a bit and see where this goes. If the site isn't back up in a couple more days then we may want to send someone to check out the CME offices to see if all the furniture has dissapeared or if any of the employees are in the process of fleeing the country. And THATS when we can call them stupid.

Each man must for himself alone decide what is right and what is wrong, which course is patriotic and which isn't. You cannot shirk this and be a man. To decide against your conviction is to be an unqualified and inexcusable traitor, both to yourself and to your country, let men label you as they may. ~Mark Twain

Odesu

Apprentice Member

Joined: 10/12/09
Posts: 1

10/12/09 5:58:39 PM#21
Originally posted by supremeaaron

so none subscribes to the belief of that shit happens at the worst time? Also CME is under manned with a dev team of under 30 people.

 

Which is more likely (not to mention damning), shit happening at the worst time or this demonstrating their lack of resources to complete even the most mundane maintenance in an industry-standard timely manner?  If you can excuse this, then what does this foretell about the sustainability of the game itself?  This isn't a simple iPhone app; that "undermanned" dev team is supposed to be working on an MMORPG to rival TOR and STO.

Nuke1125

Novice Member

Joined: 7/27/09
Posts: 16

10/12/09 9:35:58 PM#22
Originally posted by supremeaaron

Tkksnow said yesterday that the server would be down for a non specific amount of time for maintenance. Also the SGW website has being under MGM for over a year now.


 

Convenient excuse.

My God.  I knew it was amateur hour over there, but this truly is new levels of incompetence.

DNS issues don't take 3 days to fix.

Orisai

Novice Member

Joined: 9/21/07
Posts: 5

10/13/09 12:32:57 AM#23

What can you expect from a company that couldn't run their main game beta test (which was more an Alpha than Closed Beta) for more than 12 hours per week?

Nuke1125

Novice Member

Joined: 7/27/09
Posts: 16

10/13/09 8:33:26 AM#24
Originally posted by Orisai

What can you expect from a company that couldn't run their main game beta test (which was more an Alpha than Closed Beta) for more than 12 hours per week?


 

That sort of thing is pretty typical for early alpha's / beta's.  Much longer than a few hours, they're getting more data than they can possibly make sense of, and any more than that tends to muddy up the waters even more.   All they're really wanting to do is help establish that yes, people can log in, that they can move around, and they can zone in/out.  They aren't even looking at playtesting or bug testing beyond the UI working and the client/server hook up.

THAT said, that F/F alpha had something like 19,000 people in it, which is laughable.

Tylantia

Tipster

Joined: 8/08/06
Posts: 28

10/13/09 9:43:03 AM#25
Originally posted by Orisai

What can you expect from a company that couldn't run their main game beta test (which was more an Alpha than Closed Beta) for more than 12 hours per week?

 

You ofc know all the reasons for that amount of slotted time?


SGW - Kadael

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