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Originally posted by Hexcaliber Because we all know no one from the US threw their teddy into the corner because of the queues, you were all really civilised. Life on planet asshat must be great, meanwhile in the real world, folks everywhere are annoyed with the problem regardless of nationality.

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Sir, I have to admit I'm rather surprised as well. I would have figured that it would be impatient American players threatening litigation and tossing insults after three days of server hiccups on a new game launch. I won't argue that we did not get frustrated, or that there weren't plenty of irritated threads from NA players. However, as far as I know, nobody sued, and plenty of people are playing and enjoying the game - only a week later.

As few people seem to believe that we had the same problems, here is a screenshot of our servers on the third day Aion servers were live in NA:

As you can see, two full servers have crashed, and the rest are near max population with queues of about 1500 people. It was even worse the day prior - most servers' status were "Full". Please keep in mind these servers are shared among North, South, and Central America, as well as some Oceanic players.

I'm not condoning NCSoft having problems, although in my opinion, they have made some very good points in justifying why they opened only a certain number of servers to start out with.  I would very much prefer an absolutely flawless launch. We're simply trying to help you enjoy a game you are not likely to get a refund for, with our own experiences from merely a week ago. Everybody here opted to start playing Aion in its initial week.

I would suggest  you give the game the better part of a week before spending the money on a lawsuit you are quite unlikely to win.  You oughtn't be billed to play for at least the free 30 days trial.

CLASS ACTION LAWSUIT!

(maybe if you're under 16, it's okay to feel this sensational ... Otherwise ... grow up)

rofl god people still amaze me.

 Never deal with company you want refund from. Deal with bank / CC company. They are on your side. They will virtually always rule on your side. Also, the company most often simply will not contest the refund as it cost more to do that then the cost of the game. I have never lost a refund request this way. 

PS...I think Aion rocks and would not want my money back...give it some time to hammer out its growing pains. 

Originally posted by mmofan2112

 Never deal with company you want refund from. Deal with bank / CC company. They are on your side. They will virtually always rule on your side. Also, the company most often simply will not contest the refund as it cost more to do that then the cost of the game. I have never lost a refund request this way. 

PS...I think Aion rocks and would not want my money back...give it some time to hammer out its growing pains. 

Suppliers of the game will often offer a refund, however the company that madhe most you will ever get from someone like NcSoft is free game time, or in-game products, or in the case of Tabula Rasa free access to Aion/next game (which I still have not used).
 

Tisi do you play Asmod or Elyos on Siel?

Originally posted by zymurgeist

Originally posted by billysielu

I'm trying to get a refund but have hit a "FU" brick wall with Steam support.

Who fancies a massive law suit?

 

Why are you trying to get a refund?

Can't play the game. I feel robbed.

Originally posted by billysielu

Originally posted by zymurgeist

Originally posted by billysielu

I'm trying to get a refund but have hit a "FU" brick wall with Steam support.

Who fancies a massive law suit?

 

Why are you trying to get a refund?

 

Can't play the game. I feel robbed.

Now this 'can't play game', is that a can't play game on the server/faction I want type, or is it I can't play ever on any server/faction/time of day? You are aware you can't win a lawsuit if you CAN actually play it, just not when or how you want to? All they promiss is you can. If they advertise that you can play it on a Mac, and you find out you can't, then you might have something. Otherwise, yeah good luck there.

I havent been able to play much either. Theres always an hour queue, and I really dont feel like sitting there waiting that long. I know that I won't get a refund. I'm just going to eat it and try to pick up Fallen Earth instead. Another big disappointing year in this genre.

Originally posted by billysielu

I'm trying to get a refund but have hit a "FU" brick wall with Steam support.

Who fancies a massive law suit?

Please drag steam to court for this, I can easy see the outcome here.

I don't understand why people thinks it is ok to use the chargeback function as a "free" trial of the game. If you are not willing to risk loosing money on a game wait for free trials. I can understand people who use chgargeback when they buy something and gets a totaly opposite product then promised. But that is not the case with Aion. This is imo nothing but a scam. If you buy a car and wreck it the first week in a accident, do you think any company would give you a refund on the car and pat you on the back?

Originally posted by billysielu

Originally posted by zymurgeist

Originally posted by billysielu

I'm trying to get a refund but have hit a "FU" brick wall with Steam support.

Who fancies a massive law suit?

 

Why are you trying to get a refund?

 

Can't play the game. I feel robbed.

I feel you, but isn't here a lesson to learn?

Don't rush into launch if you can't take the queues and instability. I don't have any statistics to prove this, but there hasn't been a single MMO launch that didn't have hicups in some extent.

To beat the dead horse, i think NCSoft took the right path here and didn't add servers to feed the need at the launch. As we learned form WAR it just boils down to unviable servers and server merges after the 1st period is over. I'm confident that this way the game will sustain a healthy population and enter the growth position in 3 months from launch instead of decline like other latest games launched.

BTW, when I enter the queue I notice the estimated queue time and go do something else. Be it walking the dogs, playing the guitar or just browsing the web. No need to watch the water boil...

Originally posted by billysielu

I'm trying to get a refund but have hit a "FU" brick wall with Steam support.

Who fancies a massive law suit?

Lawsuit on what grounds?

You had plenty of time to try the game before you bought it, so you knew what you were getting into.

But Pyro, there were queues!

There were queues on SOME servers, but not on EVERY server. If there were servers you could play on then NCSoft is in the clear. Best of luck with your lawsuit sport.