OK whats the deal with this company? Ive preordered the game and they have not sent me a retail code. Is this just us poor EU players? Im sure ive seen some Stateside players say they have a retail code from d2d.

Anyone know the deal?

Kindest Regards,

Pompey

Originally posted by pompey606

OK whats the deal with this company? Ive preordered the game and they have not sent me a retail code. Is this just us poor EU players? Im sure ive seen some Stateside players say they have a retail code from d2d.

Anyone know the deal?

 

Kindest Regards,

 

Pompey

 I will never use D2D again. I tried to purchase the game from their site, it game me an error message saying that my card was declined, I checked my pending charges on my banks website and found that it was approved. I called my bank and they said the same thing, it was approved. I then tried to contact D2D and realized the potential for scamming. D2D doesnt have a listed phone number, also the number they give the banks, when purchases are made, is simply an automated message directing you to the support website. On the support website says that they do not take calls. So I put in a ticket and get the same replies over and over, " Your card was denied due to wrong address ". I re-check with my bank, the billing address is correct.

 From now on I will purchase games online from steam and stardock only. I have had good experiences with both...

Originally posted by pompey606

OK whats the deal with this company? Ive preordered the game and they have not sent me a retail code. Is this just us poor EU players? Im sure ive seen some Stateside players say they have a retail code from d2d.

Anyone know the deal?

 

Kindest Regards,

 

Pompey

you need to click the "Download Now"  Red button next to the pre prder on your account page, even if you have downloaded the client. It will then take you to a page and diplsy your Pre Order Key which you enter on Cryptics champions website.

The retail Key has not been released yet but you retrieve ithe same way.

this is all in the D2D FAQ.

Thanks Beach, however they seem to be leaving giving out the retail keys to the last minute, still have not recieved one and cannot click the button.  Il just have my fingers crossed they send them asap, otherwise taking a day of work will be a bit of a waste!

Yeah the gane wasnt released until 6pm BST but they released the keys a wee bit before that. I got mine at 5.30pm.  Hope you got in !