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And you obviously don't know what the GM said so you obviously don't know if he tried to help him and he obviously did fail to ask around and obviously reported something so obviously trivial instead of doing what any reasonable person would and use the obvious method to go around. Is it obvious what I'm saying now? Â
  And you don't know what the GM told him either. "Any sufficiently advanced incompetence is indistinguishable from malice." ~Greys Law |
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So a GM's job is to answer beginner's questions that have an easy solution? Cripes, it takes hours to get a GM in most games, they're overworked to begin with, and now some of you seem to suggest that they function as the " help desk" for people that won't use the elementary solution that is already in place for a minor problem?
I'd also like to note that as per his other posts, the OP here was on his *second* AOC trial. http://www.mmorpg.com/discussion2.cfm/post/2976143#2976143 "After 4 years of WoW, two tries at Lotr, two tries at AoC, War, and a few free games I am going back to EQ, they have changed and dumbed down the game, but there is still a ton to do and see."
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Both the OP and his opponents have a point. He is right that the reaction from the GMs weren't good enough and that is a thing that can cost them customers if they act like that. But his opponents are also right that the way around the problem is so simple that a little curiosity and asking around would have solved it quickly either by going around them and up the other way or by simply asking in global chat. The OP were being too stubborn and close minded yes but the GMs should still have treated him well enough to have solved the problem for him. Of course if he threw a fit over them not being willing to remove the two idiots on the bridge then things are different. "You are the hero our legends have foretold will save our tribe, therefore please go kill these 10 pigs." |
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It isn't the GMs job ... but they took the time to write a response of some kind. And that response, regardless of how technically accurate it was took more time than to answer the spirit of the question ... Would you be particularly happy if, after spending an hour stranded in your car on the side of the road, the tow-truck you called, even though perfectly capable of hauling your freezing ass into town, responds with "I'm sorry, I only tow transmission problems." Just because it's not in the job description, doesn't mean you shouldn't do it ... most of us call it being a human being. |
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Assuming that the OP isnt lying, he clearly states that the GM responded with "There are work around's so we won't help you". The more this type of situation happens then the worse the game looks to the newer players. Ingame GMs are on the front line of customer service and if they dont care about helping new players then what kind of signals do you think that new players are getting about Funcom. |
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Originally posted by zymurgeist
Its a cold cruel world, indeed. Why does the OP need to pay money to join this cold cruel world, and be griefed in a game? Good, according to your reasoning, the OP should move to a new game. After all, its a free trial, he has yet to pay. If the GM find it so much a trouble to reply, why not just send a short tell saying you can /crouch or something. Is it easier a reply and much less time consuming than to engage in a mockery dialogue? If GMs, lvl 80s and other members as represented by those replying here, seems to find so much fun making life unpleasant for a newcomer, why bother send out promo mails asking for people to retry the game? They need cannon fodders in AoC so you can toy around with their newness and land some insults? Thank you for your elitism, you are surely the elite senior of the game AoC. Lets hope Avery and Funcom can do something to retify the damage. I for one, will now go to delete the email from funcom already in my mailbox. AoC is not yet ready for me. Yes yes I am a carebear, I do not know the world can be cold and cruel. I am not good enough for AoC. |
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Originally posted by Vespers
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period. "Any sufficiently advanced incompetence is indistinguishable from malice." ~Greys Law |
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Originally posted by zymurgeist
That's a bad assumption and it needn't be a lie to be incorrect either. It could simply be a paraphrase of what he thought the GM meant. The simple truth is we do not know exactly what the GM told him. Period.
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship. |
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Yamota
 Elite Member
Joined: 10/05/03
No beast so fierce but knows some touch of pity. I know none and therefore, am no beast. |
Why didn't the GM just reply: "Use crouch to get past them"? GMs are there to help people, not to be wiseguys.  |
Originally posted by Yamota
Do you know he didn't? "Any sufficiently advanced incompetence is indistinguishable from malice." ~Greys Law |
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I think the hostility that the OP is getting from the 'elitists' is due to the fact that his post title is 'The Review of AoC = Fail'. If the OP thinks that a game fails because he was unable to use the first port of call for questions (other players) or use his brain to work out an alternate route then he is very much mistaken. If you tell anyone that their game 'fails' then of course they are going to go on the defensive to protect the game that they enjoy playing. I agree that the GM should have just told the guy to use crouch but to suggest that the game fails because of one GMs response, makes it worthy of flaming. The only thing that I can say in the GMs defence is maybe he wants to discourage the OP from contacting GMs regarding other 'trivial' issues in future. GMs are not there as a helpdesk (thats what other players are for), GMs are there as the last port of call if the issue is unable to be resolved elsewhere (other players or global chat). I'm finding a lot of the 'new' players coming back for the re-activation are finding lots of trivial reasons to flame the game, which in my eyes is very disapointing. Thought people would have got over the poor launch by now and judge the game on its current merits, not on its history. Edit: Typos |
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Originally posted by Orthedos
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Yes I have enough basis to know coming here and posting what he did rewards the griefers further and is counterproductive, I have enough basis to know bothering GMs with trivial matters is a waste of their time and yours. He failed to avail himself of the simple solutions to his problem. You don't know what the GM said therefore you have no basis to criticize the GM for what he may or may not have said. These things are so common sense even someone non elite as myself can see them clearly. "Any sufficiently advanced incompetence is indistinguishable from malice." ~Greys Law |
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I enjoyed playing AoC even if it was not finished yet. The game itself was pretty good.
But customer support was very poor, esp. GM-Support which either was not available or (after queuing for hours) had no intenion to help at all. Fail. So i discontinued paying them and avoid Funcom in future no matter how many free trials they offer.
I prefer to pay my monthly subscription where support at least shows a little intention to provide me good game expierience.
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Originally posted by zymurgeist
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Yes I have enough basis to know coming here and posting what he did rewards the griefers further and is counterproductive, I have enough basis to know bothering GMs with trivial matters is a waste of their time and yours. He failed to avail himself of the simple solutions to his problem. You don't know what the GM said therefore you have no basis to criticize the GM for what he may or may not have said. These things are so common sense even someone non elite as myself can see them clearly.
You know the GMs are busy. So do I. But why do Funcoms hire them? To make life pleasant for clients. If they are so busy, they should not have type the ass long replies with the unnecessary mocking words. Just say "use /crouch". Your reply actually make the GM looks worse. They are busy but they feel the need to type in long replies and yet conveniently forgot to answer the question. The end result would be, many precious moments of the GMs are wasted and yet the client feel totally alienated and decided to abandon the game. So how good is this GM? What we are saying is, this GM deserved spanking. he wasted his precious moments online but ended up driving away 1 client. He could have done better at lower cost in terms of man-minutes. Or maybe you feel like the griefers mentioned, that you derive satisfaction seeing the OP harassed and upset, that the extra man-minutes the GM spent typing to mock him adds to your level of "satisfaction". This is my guess, as I can see no other reasons why you feel the GM has done his job right. If I am wrong in guessing your motive, maybe you can supply your own version. As for your ability to draw solid conclusions without knowing any solid details about this incidence, I am amazed, You can bring in all you personal knowledge of AoC, but we are not allowed to bring in our career long working knowledge about customer services. You also feel that mockery and insults (calling the OP a fail) by the elite members of AoC here is a good way to treat this Mr OP. Nice. You have just reconfirmed to me what kind of AoC community I might happen to greet if I resub. Nice work. Another hole in the sinking ship. Sad AoC. |
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Originally posted by darkcircuit
Well put and to the core. |
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Originally posted by zymurgeist
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
Yes I have enough basis to know coming here and posting what he did rewards the griefers further and is counterproductive, I have enough basis to know bothering GMs with trivial matters is a waste of their time and yours. He failed to avail himself of the simple solutions to his problem. You don't know what the GM said therefore you have no basis to criticize the GM for what he may or may not have said. These things are so common sense even someone non elite as myself can see them clearly.
You can't claim something is common sense just because you know the solution and then claim you aren't elite. It's like being Stephen Hawking and claiming that theoretical physics is trivial and common sense ... it's like the worse combination of begging for a compliment and false modesty. And you're right, I don't know what the GM said, but neither do you. We can agree that the GM didn't say "crouch" and that "crouch" was most certainly the correct answer. Had the answer been a cheat, or theoretical physics, allowing for a non-answer would've been perfectly okay. Or, as others have pointed out their lack of promptness, why not just NOT answer? Regardless of who was right at the beginning of the conversation, taking five minutes to say they didn't have a minute to spare most certainly puts them in the wrong and is all the basis any reasonable person needs for criticism. |
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Originally posted by ULQQKED
You obviously encountered some idiots there, every MMO have gotten that type of players. However as many have said there are 2 extremely simple solutions to how to get past them. Crouch is one of them, Hide is another. The GM's response is taken out of context since we don't know the full conversation so not much to say there other then he could have told you about these 2 options. If this experience was enough to put you off AoC I would simply suggest do npt ever play another MMO, because you will encounter idiots in MO games. It's the sad truth. |
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Originally posted by darkcircuit You are wrong GMs are there for Trivial issues and anything the game has a problem. Be it people or bugs. What does a GM do? Look after the game and players Every game i have played if you connect a GM he is suppose to help you in anyway not tell you there is a workaround so screw off. The OP isnt saying fail to the game itself more of the service and community. 2 griefers and the support is allow griefers. The workaround isnt a way of saying it is fixed or it was suppose to be in the game. Workarounds are bandages that the programmers put in place so they dont have to deal with the issue are that time anymore. And to have workarounds isn't a good thing cause with that coding could be messed up later date when putting in a new code.
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Originally posted by drgran You are wrong GMs are there for Trivial issues and anything the game has a problem. Be it people or bugs. What does a GM do? Look after the game and players Every game i have played if you connect a GM he is suppose to help you in anyway not tell you there is a workaround so screw off. The OP isnt saying fail to the game itself more of the service and community. 2 griefers and the support is allow griefers. The workaround isnt a way of saying it is fixed or it was suppose to be in the game. Workarounds are bandages that the programmers put in place so they dont have to deal with the issue are that time anymore. And to have workarounds isn't a good thing cause with that coding could be messed up later date when putting in a new code.
The so called workaround here was implemented to give peopel a way to get past others who tried to block then. In WoW a workaround like this isn't needed as the characters aren't solid objects. AoC have that and you cannot walk through a horse or players unless you use crouch or hide. It's part of the gane mechanic and the OP clearly shows he didn't read on his abilities or really spend a lot of time trying to figure out what to do to get past them. Support could have been better, but the 2 skills that are meant to avoid people from blocking you has been there for ages now and are working very well. They are a part of the game mechanic. |
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Originally posted by ULQQKED
Hardly a review more of one bad experience, I still play it and its good in MY opinion (see the difference?) |
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The reason why the GM didn't tell him to crouch is because while its a small piece of information, GM's are not allowed to give out game play tips of any kind. At least this is how it is in every MMO I have dealt with GM's. Its not their job, the only disputes they are to handle are ones completely out of the players control and as many people have stated, it wasn't, he just didn't know he could solve the problem himself. Not only is it not their job they will generally get in trouble for it. This type of policy isn't exclusive to AoC either. The two examples given from WoW are very different. Someone being annoying, being reported and automatically ignored isn't special at all, they just added a automatic ignore to the report function opposed to doing it manually. Someone getting in trouble for ninja looting was indeed out of probably several players control to resolve so it was appropiate for a GM to get involved. |
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Deathstrike2
 Novice Member
Joined: 2/04/06
"We must accept finite disappointment, but never lose infinite hope." - Martin Luther King, Jr. |
AoC and Funcom have never been famous for having great customer service. Or for having a great community for that matter... Looks like nothing has changed.
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Originally posted by drgran I'm sorry I dont agree, if all GMs where expected to deal with 'trivial' issues that can be solved by using a bit of ingenuity then the queues to get game breaking issues resolved would be even longer. The other day for example I got stuck behind a box and was unable to move (yes I tried /stuck several hundred times (exageration) and it didnt resolve it), it took me over an hour to get a response. If I found out that this was due to people like the OP wasting the GMs time with 'trivial' requests like this then I wouldn't be happy. I state again GMs are not there to hold your hand in game, they are there to resolve issues that you are unable to resolve yourself by either asking someone else or posting in the global channel. |
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Originally posted by Orthedos
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine. |
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Originally posted by Vagrant_Zero
You do not know the truth about the incident, nor do any of us. But you have enough as basis to laugh at him, and the rest of the elite AoC players here find enough basis to call him a fail. Yet none of us have enough basis to see bad GM customer handling skills. Good, I see the quality of AoC community, at least some of them. Poor Avery, poor funcom, try harder with your promo. Someone on board your ship is plugging holes as you keep trying to pump water out of your sinking ship.
If you have to be "elite" to figure out how to use the crouch function I suggest we sanitize the human gene pool with chlorine. The one thing everyone should do when starting to play a game is to read the controls and abilities to what you can do. Fail to do so and you can only blame yourself if you don't get things done :P And if you have to be elite to do this, then I think it's time that the entire human race is wiped :P |
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