Originally posted by senadin

I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.

 

Also, no i didnt preorder to test the game has i already had a key since i am a Fileplanet subscriber.

 

Anyway, if i lost 60$ CDN i dont really care it isnt gona break me. I wish this notice if it is indeed not refundable would have been displayed when you click " BUY NOW".

 

Telling a customer that he cant get a refund once he bought the item is not really honest.

 

 

 to an above poster: I canceled 2 pre-orders this week from Gamestop and had no issues with it. As a matter of fact, when I explained why I was canceling Aion, the Gamestop employee told me that he didn't blame me and happily did it.

EDIT: It does say, before you purchase that game codes are non-refundable. But what exactly does this mean? If you got a keycode for release already (which I doubt), then you are stuck. However, if you haven't, they can easily cancel your order because you haven't received the keycode yet and your purchase is for the game and not the beta test keycode.

As the screen below says, "game codes". You code is for a test and not a game. Therefore, if nothing was refundable or returnable, it would say "ALL purchases....", not just game codes.

Originally posted by senadin

I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.

 

Yes it was... This screen is before you even enter your CC number. I am sorry you lost money though :(

I would agree with above game codes are non refundable but a beta access code should be. the logic for software being purchased doesnt makes sense the game isnt out yet so you cant have purchased anything your just making a reservation essentially and you can cance any reservation i only put 10 bucks on preorder and i will get my money back i guarantee that as for NCSOFT banning me if thats how they do buisness then so be it

Originally posted by odinsassassi

I would agree with above game codes are non refundable but a beta access code should be. the logic for software being purchased doesnt makes sense the game isnt out yet so you cant have purchased anything your just making a reservation essentially and you can cance any reservation i only put 10 bucks on preorder and i will get my money back i guarantee that as for NCSOFT banning me if thats how they do buisness then so be it

You have to understand the code they sent you was for everything. All betas and early access and the retail game. While some places do it like a reservation, NCSoft chose not to. Nothing you can really do about it. It sucks but it happens.

It sucks this person lost out on money, but as they said they had a fileplanet key and knew how the game was. Also the fact that it is non-refundable is not hidden.

This is why I preorder games at my local Gamestop. I did this last week with Aion. Played the beta. Hated it. Decided to switch my preorder $5 fee over to Champions Online instead. Gamestop had no issue whatsoever with doing this. I am now a happy camper again, awaiting Champions Online stuff to be available.

I preorder from Gamestop Online, either way whatever gamestop it is, I trust them.

Politely go through their customer support to see if you can get a refund or cancel before you are charged. If it clearly stated no returns or refunds, then you will need to appeal for mercy.

For those considering pre-orders, I've found Amazon to be good, as long as you order early. (Sometimes they oversell MMORPG pre-orders and the closer to release you pre-order, the more likely you may face shipping delays on release). I was able to cancel my WAR pre-order fairly late, after securing a CE elsewhere. They did cancel my head start code, but I had new codes from the CE, so it's didn't matter in the end.

I was even able to return another pre-order with them once when I didn't cancel in time. Full refund, but I did have to pay the return shipping if I remember right.

I'd never order from some where that prohibited cancelations or returns, unless it absolutely couldn't be helped.

Originally posted by odinsassassi

I would agree with above game codes are non refundable but a beta access code should be. the logic for software being purchased doesnt makes sense the game isnt out yet so you cant have purchased anything your just making a reservation essentially and you can cance any reservation i only put 10 bucks on preorder and i will get my money back i guarantee that as for NCSOFT banning me if thats how they do buisness then so be it

I love the fact they do this now. Maybe people will quit using betas as free previews and actually think before they purchase. Maybe next time they will wait on a free trial. People make me laugh I will say that. Everyone wants something for nothing.

They charge immediately when you confirm purchase at NCStore and always have.  You probably won't be able to get a refund.  It's like going to a store and seeing a big sign above the registers saying, "All sales are final, no refunds, no returns", and then buying something and then turning around to try to return it.  Wait.. it's more like before even trying to return going to a bar(this forum, keep up) and crying about it to all the patrons.

Then it's amplified by the fact that you think Aion is another WoW with all the info out there.  You are 'that guy'.  Congrats. 

Originally posted by odinsassassi

I would agree with above game codes are non refundable but a beta access code should be. the logic for software being purchased doesnt makes sense the game isnt out yet so you cant have purchased anything your just making a reservation essentially and you can cance any reservation i only put 10 bucks on preorder and i will get my money back i guarantee that as for NCSOFT banning me if thats how they do buisness then so be it

If you look at the pic again, you see prepurchase not preorder.

You buy they game at NCsoft store you dont reserve it, also you dont get any codes as they add it to you account automaticly,

including retail code and all playtime you get, which you dont get yet when you preorder just beta codes.

If you buy at NCsoft you get all access when the servers are open, you dont get new codes sent to you nothing.

My game time for aion stops at Nov 1.

 I think there are still quite a few confussed posters here.

I see some people saying "I got my pre-order from X shop and have no problem if I want to cancel the order".

Now this is want they should read,If you pre-order a game you can cancel at anytime before release no problem at all.

NCsoft shop is were you "PRE-PURCHASE",there is a difference,I got Aion from NCsoft and it tells you before you click buy that it is non-refundable as you get all the keys needed for the game,you also have to set up a subsription to the game just like if you had just bought a boxed  mmo at your local shop and were logging in for the 1st time.

There is no cheating from NCsoft,you are told before hand and it is buyer beware,if you rush through just to get a key then more the fool you.

Edit-the above poster beat me to it :p

NCSoft may not be required to accept cancellations, but not doing so is a stupendously stupid move. One righteously upset ex-customer will end up costing the company a lot more money than they could possibly stand to gain from one box sale.

All it takes is for the OP to tell two friends what he thinks of NCSoft, their business practices and their game.

Originally posted by Nicksd

Originally posted by senadin

I agree with you about a software that is released. This game isnt. This in itself is quite a difference. This notice that this wasnt refundable was never presented to me during the purchase process, only AFTER.

 

 

Yes it was... This screen is before you even enter your CC number. I am sorry you lost money though :(

Owned.

Originally posted by Karbonoid

NCSoft may not be required to accept cancellations, but not doing so is a stupendously stupid move. One righteously upset ex-customer will end up costing the company a lot more money than they could possibly stand to gain from one box sale.

All it takes is for the OP to tell two friends what he thinks of NCSoft, their business practices and their game.

 Did you even read the thread?

They are doing nothing wrong,it is the buyers fault if they cant be bothered to read what they are buying,no-one told him to buy the pre-purchase,he could have bought a pre-order from anywhere and cancelled it no problem.

They also stated I think 2 or 3 times that it was non refundable.

Lol I can just imagine people buying a game through Steam playing it for the weekend and then telling the credit card company not to pay for it,it is the same thing here.You bought a game!

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

---

Originally posted by senadin
I checked on their help section on their website but cant find anything.
 
Short of me calling my credit card company is there an easier way to cancel this game? It's nice but frankly i dont need another WoW.
  
Thanks for the help, if any.
  

---

I smell a fat greezy troll.

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

Thats not completely true, and what Im saying is already showing in the game, version 1.5 has more mouse camera rotation options due to the overwhelming request from NA/EU beta players, for example.

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

Originally posted by Jojin

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

 

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

 

QFT! This is a beta. Hell, the voice for the cut scenes is not even in yet. The voice selection does not play at character creation yet either. I am sure that these voice overs will be in for release, but they are not there now.

Originally posted by catlana

Originally posted by Jojin

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

 

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

 

 

QFT! This is a beta. Hell, the voice for the cut scenes is not even in yet. The voice selection does not play at character creation yet either. I am sure that these voice overs will be in for release, but they are not there now.

The BETA excuse doesn't fly here, sorry. The game has been released already overseas... For quite some time already.

How many times do you people need to be reminded of this?

Originally posted by LogothX

Originally posted by catlana

Originally posted by Jojin

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

 

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

 

 

QFT! This is a beta. Hell, the voice for the cut scenes is not even in yet. The voice selection does not play at character creation yet either. I am sure that these voice overs will be in for release, but they are not there now.

 

The BETA excuse doesn't fly here, sorry. The game has been released already overseas... For quite some time already.

How many times do you people need to be reminded of this?

Also stated for quite some time already that the version we get isnt the beta one.

Originally posted by Leucrotta

Originally posted by LogothX

Originally posted by catlana

Originally posted by Jojin

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

 

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

 

 

QFT! This is a beta. Hell, the voice for the cut scenes is not even in yet. The voice selection does not play at character creation yet either. I am sure that these voice overs will be in for release, but they are not there now.

 

The BETA excuse doesn't fly here, sorry. The game has been released already overseas... For quite some time already.

How many times do you people need to be reminded of this?

 

Also stated for quite some time already that the version we get isnt the beta one.

Not to mention that there are localizations being done for NA / EU. Beta describes playing a game that is not ready for release in its market. The voice overs and other localizations are not finished so the current play experience is a beta.

Originally posted by LogothX

Originally posted by catlana

Originally posted by Jojin

Originally posted by templarga

If games companies didn't want people to use events like these to preview their game and have the possibility of canceling, they would not offer the events for the public.

And please, this is not a beta test at all or a beta event. It is a hype event, designed to market the game. All the beta testing has been done for this game for months now and its a misnomer to call this a beta test in any way.

As such, it is perfectly reasonable to use this event as a way to determine if you like the game or not.

 

This is still a Beta, regardless of what your standards are for Testing and Quality assurance. Things still need to be ironed out such as the performance of the services, connectivity issues, translation issues and other items which may have been missed. I am all for extensive testing so when I actually start paying for a game, I have a very refined product.

It is a marketing strategy by allowing access to a beta event for those candidates who have committed to purchasing the product and also a small token reward for those who have made the commitment.  However, this is not a preview or free trial.  Those are created for the intended purpose of drawing in those customers who would not otherwise purchase the game to see if they like it and perhaps choose to make a purchase.

If someone has doubts about a game then they should wait for a true free event.  Failing that, then they should at least take the time to read all of the rules and restrictions on their order prior to making it. 

I mean if you stop to think, it does make sense.  There is still a cost associated with processing your order, providing you with client and service.  With an increasing number of cancellations it would only be logical future programs would require some sort of actual surcharge for a cancel.

 

 

QFT! This is a beta. Hell, the voice for the cut scenes is not even in yet. The voice selection does not play at character creation yet either. I am sure that these voice overs will be in for release, but they are not there now.

 

The BETA excuse doesn't fly here, sorry. The game has been released already overseas... For quite some time already.

How many times do you people need to be reminded of this?

The version we get to play in beta events is 1.1.

The Korean version, and the version we are gonna have at release is 1.5.

So we DON'T play our retail version yet.

As for the OP. See the bright side of all this. You'll get to play AION and see its NOT another WOW.

This game is focused around PvP.  Will it be good? Dunno! But definitely It wont be WoW.

Btw you can buy a preorder pack from a retail store near you. I got one for 5 Euro and got access to all beta events.

OP

I orded a pre-order from a games shop(which can not charge till the product is on the way to my house), when i saw the collectors edition on ncsoft i cancelled the pre-order and got the pre-purchase collectors edition from ncsoft it was made very clear about the diffrence and i have no complaints at all, if you missed this info the i would suggest not rushing through a order in any future purchases, anyway you can waste more on a good night out and what the game actually costs.

These threads pop up all the time, and your going to get a phone book of responses on how you can't do this and you can't do that.

Fact of the matter is you can ALWAYS get your money back if you used a credit card. No ifs, and or buts, you can do a charge back.

Call your credit card company, and tell them you ordered a product that you no longer wish to receive, the support it not helpful and there is no other way to refund your money. Request a charge back and your CC company will do a charge back to NCSoft and viola case closed.

I have gotten my money back from EVERYTHING, from pre-orders, to even opened PC games from the store itself. Business is business, if you raise enough hell, people will give you anything you want.

So ignore the ones saying you are screwed, because you are not.