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The Matrix Online

The Matrix Online 

The Construct (General)  » Technical problems with resubscribing

3 posts found
SeanDavis

Novice Member

Joined: 10/27/06
Posts: 423

 
5/31/09 3:09:37 PM#1

When trying to resuscribe, I get a "purchase error".


Does anyone know where, on the account info page, I can find information regarding my credit card, CCV, pin number etc. - anything that might not match with actual data and thus prevent me from reactivating my account?

Has anyone, by chance, run into any other causes of resubscription failure, which I could deal with?


Thanks in advance!
hoopty

Elite Member

Joined: 4/09/08
Posts: 601

5/31/09 3:11:51 PM#2

The game is closing for good in June or July 2009.

I might not be all ways right,but i am never wrong..
SeanDavis

Novice Member

Joined: 10/27/06
Posts: 423

 
5/31/09 5:38:33 PM#3

June 1st (i.e. tomorrow) MIGHT be the last day to resubscribe, on July 31st the game is shutting down.

Anyone with an active subscribtion as of Juni 1st (which I hope(d) to acquire in time) can play TWO MORE MONTHS FOR FREE until the shutdown.


So yea, I'm informed about everything :)


Again, if you're familiar with SOE and their account management, could you give me any tips on how to overcome this error? Thanks.