Network Sites: FPSguru.com RTSguru.com UnboundGamer.com
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Games:567  Guilds:2,961
Members:1,440,992  Online:0
Guests:0  Posts:4,575,582
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
D-F
D&D Online DC Universe DUST 514 Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Solstice Dark and Light DarkEden Online DarkSpace Darkfall Darkwind: War on Wheels Dawn of Fantasy Dawntide Dead Earth Dead Frontier Deco Online Defiance Deicide Online Dekaron Desert Operations Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divine Souls Dofus Dominus Online Dragon Ball Online Dragon Empires Dragon Nest Dragon Oath Dragon Raja Dragon's Call Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Runners Dynasty Warriors Online EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eden Eternal Elf Online Emil Chronicle Online Empire & State Empire Craft EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eternal Lands Ether Fields Ether Saga Online Eudemons Online EuroGangster EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Ferentus Ferion Fiesta Online Final Fantasy XI Final Fantasy XIV Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forsaken World Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Talisman Online Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris Terra World Thang Online The 4th Coming The Agency The Chronicle The Chronicles of Spellborn The Legend of Ares The Matrix Online The Missing Ink The Mummy Online The Myth of Soma The Realm Online The Repopulation The Secret World The Sims Online The Strategems There Thrones of Chaos Tibia Tibia Micro Edition Toontown Online Top Speed Torchlight Transformers Universe Travia Online Travian Trials of Ascension Tribal Wars Tribes Universe Trickster Online Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War U.B. Funkeys UFO Online Ultima Online Ultima X: Odyssey Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Universe Online Valkyrie Sky Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Vis Gladius Voyage Century W.E.L.L. Online WAR (Warhammer Online) WYD Global Wakfu War Rock War of 2012 War of Angels War of Legends War of Thrones War of the Immortals WarFlow Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warrior Epic WebLords Wild West Online WildStar WindSlayer 2 Wish Wizard 101 Wizards and Champions Wonder King Wonderland Online World Golf Tour World War II Online World of Darkness World of Heroes World of Kung Fu World of Pirates World of Tanks World of Warcraft World of the Living Dead WorldAlpha Wurm Online Xiah Xsyon YS Online ZU Online Zentia Zero Online Zodiac Online eRepublik

MMORPG.com Discussion Forums

General Discussion

General Discussion 

Site Suggestions  » Here's a suggestion: try actually responding to user emails/messages

7 posts found
  eight675309

Apprentice Member

Joined: 2/02/09
Posts: 254

 
4/17/09 12:20:39 PM#1

I followed the instructions for inquiry about a warning that is completely bogus, and an entire day has passed and the simple inquiry I issued regarding it has gone unanswered. Why? This is no way to run a message board; it's a great way to ruin one.

  bmdevine

Novice Member

Joined: 4/09/09
Posts: 430

4/17/09 12:27:38 PM#2

Not even an automated message to placate you a little and buy some time?  You'd think they'd at least provide that.  24 hours may not be all that unusual, depending on the staffing level.  I'd be more concerned if it were over 48 hours.

  eight675309

Apprentice Member

Joined: 2/02/09
Posts: 254

 
4/17/09 12:38:17 PM#3
Originally posted by bmdevine

Not even an automated message to placate you a little and buy some time?  You'd think they'd at least provide that.  24 hours may not be all that unusual, depending on the staffing level.  I'd be more concerned if it were over 48 hours.


 

Nope. No response, automated or otherwise. It should not take more than a day to respond to an inquiry asking why I got a warning. If it's a legitmate warning, it should take only moments after a mod/admin looks at it to clarify.  Hence my "suggestion". 

  skywisenight

MMORPG.COM Staff

Joined: 10/22/04
Posts: 382

4/28/09 9:34:19 AM#4

Who are you sending them too? 

  Devour

Apprentice Member

Joined: 8/01/07
Posts: 956

5/05/09 12:44:43 PM#5

I've been waiting for about a week for a reply to some warnings I got. Sent to community@mmorpg.com.

Been getting temporary bans for no REAL reason, too.

  Vaygus

Novice Member

Joined: 3/13/09
Posts: 133

5/18/09 8:01:32 AM#6
Originally posted by eight675309
Originally posted by bmdevine

Not even an automated message to placate you a little and buy some time?  You'd think they'd at least provide that.  24 hours may not be all that unusual, depending on the staffing level.  I'd be more concerned if it were over 48 hours.


 

Nope. No response, automated or otherwise. It should not take more than a day to respond to an inquiry asking why I got a warning. If it's a legitmate warning, it should take only moments after a mod/admin looks at it to clarify.  Hence my "suggestion". 


Please keep in mind that the only thing moderators can respond to are reports on threads. Anything aside from that, any inquiries directed at community@mmorpg.com are beyond us to view or respond to, and as such the amount of people that are going to see your complaint is limited. You also have to keep into consideration how much traffic the site has, and as a result, how many users send in complaints, inquiries, thoughts and comments, you name it.

You aren't being ignored.

Keep in mind that if you have received a temporary ban or warning that your account history is taken into consideration before the ban or warning is issued. Any previous infractions (we go off a 3strike rule) play part in the methods of actions taken by MMORPG.com staff. If you've been guilty two previous times for rather serious trolling issues and then are reported, and guilty of another one, regardless of the severity, you're probably going to recieve a warning or temporary ban depending on the situation.

  RJCox

Novice Member

Joined: 9/28/03
Posts: 2679

"It''s OK... I''m a leaf on the wind! Watch how I soar!"

5/18/09 4:30:59 PM#7

(Sorry for the late response, I could have SWORN I replied to this email a couple weeks ago, dunno what happened...)

Indeed, community@mmorpg.com emails come to me, not the moderators. Also, when you reply to the emails you get notifying you of a warning/ban, they also come to me, not the moderator who took action against you.

I get through the emails as quickly as I can, given there are quite a few more of you guys than there is of me. Some times I get a couple days behind, but overall I stay pretty much on top of the queue. I try to respond to just about every email I get, with a couple of exceptions. If you feel the need to come out the gate blasting and cursing me, detailing where I should go or what sexual acts I should perform on myself, then I don't bother. However, if your email is civil and polite, and you request that I look into your ban/warning I'll do just that. And I'll get back to you about it.

Now all that being said, on the average day I get several hundred emails, on "bad" days I get over a thousand. Sometimes emails get lost in the tubes. If you email me and don't hear back within a couple days (assuming the above stipulations) shoot me another. But don't spam my email because you haven't gotten a reply after 15 minutes or at 3am in the morning. I don't sleep much, but occasionally I do need some. ;)

Richard Cox
Managing Editor | FPSGuru & RTSGuru
"There were much of the beautiful, much of the wanton, much of the bizarre, something of the terrible, and not a little of that which might have excited disgust."