We’ve been waiting for the pre-orders to process through billing and it has been moving along but not fast enough. We’re almost done with this. Many of you will be getting notifications of this during this process. As soon as this is concluded we’ll process the accounts and open up the servers for the pre-orders. This will be done tonight; the game has been ready and waiting.

Unfortunately we’re running behind schedule as far as opening up the extra sales which we hoped to do tonight as well. We’ll do this tomorrow as early as possible, likely sometime around noon GMT time, around the time of our first scheduled maintenance. At this time we will also process the problematic accounts which had 0 euro problems, no charges, no balance, but received a successful pre-order message. We are also looking into the few cases that have pre-ordered but have not received a confirmation email and we will resolve all these issues. Most of these problems were due to a combination of lag, multiple sessions, and multiple charge attempts.

We want to thank you for your patience again, and we would like to let you know that we’re adding a couple more days to the free month of play making them 33 for everyone that pre-ordered and that will buy the game tomorrow. This is to make up for any bad experience with the account management, the lag and the delays you’ve had to face with purchasing.

The traffic volume we’ve been experiencing has been unbelievably high because of the initial rush and was compounded by users hammering the system with multiple sessions. You should also know that we have been doing everything necessary to resolve all these issues as soon as possible.

We’ll post again as soon as the server is open.

The forums will return shortly as well.

-Tasos

In other words.

1.  We couldn't handle the pre-order process on our account mgmt page
2.  We couldn't handle the billing process
3.  We couldn't handle the forum servers

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

that message is the VBulletin message option when you turn off the board

Originally posted by Darkfall01

In other words.

1.  We couldn't handle the pre-order process on our account mgmt page
2.  We couldn't handle the billing process
3.  We couldn't handle the forum servers

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

Basically.

But at least they are giving everyone who purchases on day (along with people who pre-ordered) 3 free days added to their month of play.

Originally posted by APEist

Originally posted by Darkfall01

In other words.

1.  We couldn't handle the pre-order process on our account mgmt page
2.  We couldn't handle the billing process
3.  We couldn't handle the forum servers

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

 

Basically.

But at least they are giving everyone who purchases on day (along with people who pre-ordered) 3 free days added to their month of play.

Yes.

For that they do get some kudos.  It took companies like Funcom (with AO) quite awhile to figure out that customers really resent the fact of paying for something that they can't use.

That one little tid-bit right there buys Aventurine a few more days of grace.  Yeah, they still have to get it working... but you got to give them credit for doing the right thing there. 

Originally posted by APEist

Originally posted by Darkfall01

In other words.

1.  We couldn't handle the pre-order process on our account mgmt page
2.  We couldn't handle the billing process
3.  We couldn't handle the forum servers

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

 

Basically.

But at least they are giving everyone who purchases on day (along with people who pre-ordered) 3 free days added to their month of play.

sounds like they are trying, remember they are a small company doing something really big.

Forums were getting pounded into dust anyway. Do you really need to choose between timeout and "OMFGWTFOMG" posts?

progress is progress...

Originally posted by APEist 

Basically.

But at least they are giving everyone who purchases on day (along with people who pre-ordered) 3 free days added to their month of play.

Yeah, because what the hell??? We had NO IDEA something like this was going to happen.

Originally posted by Darkfall01

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

That alone, above and beyond anything else, should scare the bejeesus out of ANYONE planning to play.

Originally posted by xzyax

Originally posted by APEist

Originally posted by Darkfall01

In other words.

1.  We couldn't handle the pre-order process on our account mgmt page
2.  We couldn't handle the billing process
3.  We couldn't handle the forum servers

But you can be confident that the game server will work tomorrow.. you know, the one that was never stress tested.

 

Basically.

But at least they are giving everyone who purchases on day (along with people who pre-ordered) 3 free days added to their month of play.

Yes.

For that they do get some kudos.  It took companies like Funcom (with AO) quite awhile to figure out that customers really resent the fact of paying for something that they can't use.

 

That one little tid-bit right there buys Aventurine a few more days of grace.  Yeah, they still have to get it working... but you got to give them credit for doing the right thing there. 

It's quite funny that you actually mention (AO) here. instead of AOC which would be naturall in these matters , kudoz, that explains alot.