Network Sites: FPSguru.com RTSguru.com UnboundGamer.com
Login:  Password:   Remember?  
Show Quick Gamelist Jump to Random Game
Games:611  Guilds:3,079
Members:1,592,364  Online:0
Guests:0  Posts:4,845,426
Recent forum postsRSS
Active threads
Cloud view
List all forums
General Forums
Developers Corner General Discussion
Popular Game Forums
Click a status to find game forum
Game Forums
Click a letter to find game forum
D-F
D&D Online DC Universe DOTA DOTA 2 DUST 514 Dance Groove Online Dark Age of Camelot Dark Ages Dark Legends Dark Orbit Dark Solstice Dark and Light DarkEden Online DarkSpace Darkblood Online Darkfall Darkwind: War on Wheels Dawn of Fantasy Dawntide Dead Earth Dead Frontier Deco Online Defiance Deicide Online Dekaron Desert Operations Diablo 3 Diamonin Digimon Battle Dino Storm Disciple Divergence Divina Divine Souls Dofus Dominus Online Dragon Ball Online Dragon Born Online Dragon Crusade Dragon Empires Dragon Eternity Dragon Nest Dragon Oath Dragon Raja Dragon's Call Dragon's Prophet DragonSky DragonSoul Dragona Dragonica Dream of Mirror Online Dreamland Online Dreamlords: The Reawakening Drift City Duels Dungeon Blitz Dungeon Fighter Online Dungeon Overlord Dungeon Party Dungeon Runners Dynastica Dynasty Warriors Online EIN (Epicus Incognitus) EVE Online Earth Eternal Earth and Beyond Earthrise Eden Eternal Einherjar - The Viking's Blood Elf Online Embers of Caerus Emil Chronicle Online Empire & State Empire Craft EmpireQuest Empires of Galldon End of Nations Endless Ages Endless Online Entropia Universe EpicDuel Erebus: Travia Reborn Eredan Eternal Blade Eternal Lands Ether Fields Ether Saga Online Eudemons Online EuroGangster EverQuest Online Adventures Evernight Everquest Everquest II Evony Exarch Exorace Face of Mankind Fairyland Online Fall of Rome Fallen Earth Fallen Sword Fallout Online Family Guy Online Fantage Fantasy Earth Zero Fantasy Realm Online Fantasy Tales Online Fantasy Worlds: Rhynn Faunasphere Faxion Online Ferentus Ferion Fiesta Online Final Fantasy XI Final Fantasy XIV Firefall Fists of Fu Florensia Flyff Football Manager Live Football Superstars Force of Arms Forsaken World Freaky Creatures Free Realms Freesky Online Freeworld Fung Wan Online Furcadia Fury Fusion Fall
G-L
GalaXseeds Galactic Command Online Game of Thrones Gate To Heavens Gates of Andaron Gatheryn Gekkeiju Online Ghost Online Ghost Recon Online Gladiatus Glitch Global Agenda Global Soccer GoGoRacer Goal Line Blitz Gods and Heroes GodsWar Online Golemizer Golf Star GoonZu Online Graal Kingdoms Grand Chase Europe Grand Fantasia Grepolis Grimlands Guild Wars Guild Wars 2 Guild Wars Factions Guild Wars Nightfall Habbo Hotel Haven & Hearth Hedone Helbreath Hellgate Hellgate: London Hello Kitty Online Hero 108: Online Hero Online Hero's Journey HeroSmash Heroes in the Sky Heroes of Bestia Heroes of Gaia Heroes of Might and Magic Online Heroes of Thessalonica Heroes of Three Kingdoms Holic Online Hostile Space Huxley Illutia Illyriad Immortals USA Imperator Imperian Infinity Infinity Iris Online Irth Worlds Island Forge Islands of War Istaria: Chronicles of the Gifted Jade Dynasty Jagged Alliance Online Juggernaut Jumpgate Jumpgate Evolution KAL Online Kakele Online Kaos War Karos Online Kicks Online King of Kings 3 Kingdom Heroes Kingdom of Drakkar Kingory Kitsu Saga Kiwarriors Knight Online Knights of Dream City Kothuria Kung Foo! Kunlun Online L.A.W. LEGO Universe La Tale Land of Chaos Online Lands of Hope: Phoenix Edition LastChaos League of Legends - Clash of Fates Legend of Golden Plume Legend of Katha Legend of Mir 3 Legendary Champions Light of Nova Lime Odyssey Line of Defense Lineage Lineage Eternal: Twilight Resistance Lineage II Linkrealms Loong Online Lord of the Rings Online Lords Online Lost Saga Lucent Heart Lunia Lusternia: Age of Ascension Luvinia Online
T-Z
TERA TS Online Tabula Rasa Tactica Online Tales Runner Tales of Fantasy Tales of Pirates Tales of Pirates II Talisman Online Tamer Saga Tank Ace Tantra Online Tatsumaki: Land at War Terra Militaris Terra World Thang Online The 4th Coming The Agency The Chronicle The Chronicles of Spellborn The Elder Scrolls Online The Legend of Ares The Matrix Online The Missing Ink The Mummy Online The Myth of Soma The Pride of Taern The Realm Online The Repopulation The Secret World The Sims Online The Strategems There Thrones of Chaos Tibia Tibia Micro Edition Toontown Online Top Speed Torchlight Transformers Universe Traveller AR Travia Online Travian Trials of Ascension Tribal Hero Tribal Wars Tribes Universe Trickster Online Troy Online True Fantasy Live Online Turf Battles Twelve Sky Twelve Sky 2 Twilight War U.B. Funkeys UFO Online Ultima Online Ultima X: Odyssey Ultimate Soccer Boss Uncharted Waters Online Undercover 2: Merc Wars Underlight Unification Wars Universe Online Valkyrie Sky Vanguard: Saga of Heroes Vanquish Space Vector City Racers Vendetta Online Victory - Age of Racing Vindictus Virtonomics Vis Gladius Visions of Zosimos Voyage Century W.E.L.L. Online WAR (Warhammer Online) WYD Global Wakfu War Rock War of 2012 War of Angels War of Legends War of Thrones War of the Immortals WarFlow Waren Story Wargame1942 Warhammer 40K: Dark Millennium Online Warhammer Online: Wrath of Heroes Warrior Epic WebLords Wild West Online WildStar WindSlayer 2 Wish Wizard 101 Wizards and Champions Wonder King Wonderland Online World Golf Tour World War II Online World of Battles World of Darkness World of Heroes World of Kung Fu World of Pirates World of Tanks World of Warcraft World of Warcraft: Mists of Pandaria World of the Living Dead WorldAlpha Wurm Online Xiah Xsyon YS Online ZU Online Zentia Zero Online Zero Online: The Andromeda Crisis Zodiac Online eRepublik

MMORPG.com Discussion Forums

Age of Conan: Unchained

Age of Conan 

General Discussion  » AoC Advocates program

4 Pages « 1 2 3 4 » Search
76 posts found
  FC-Famine

Funcom Community Manager

Joined: 10/17/06
Posts: 278

2/14/09 6:28:29 AM#41
Originally posted by Jackdog

According to last community survey only one class was considered underpowered. While the class advocates may be a good idea because it will giving the fans a sense of ownership, that is not going to help much with the real problem with the game.

 

This is true too but there is still many discussions on where to take the classes as well some bugs affecting the classes that are still there. Feedback from the Advocates which in return helps represent the players could help fill the gaps. Not to mention the program is also there to help us convey feedback on how the class should function rather than try to resolve issues.

Glen ''Famine'' Swan
Senior Assistant Community Manager - Funcom

  Jackdog

Novice Member

Joined: 3/19/04
Posts: 5673

2/14/09 6:51:29 AM#42
Originally posted by FC-Famine
Originally posted by Jackdog

According to last community survey only one class was considered underpowered. While the class advocates may be a good idea because it will giving the fans a sense of ownership, that is not going to help much with the real problem with the game.

 

This is true too but there is still many discussions on where to take the classes as well some bugs affecting the classes that are still there. Feedback from the Advocates which in return helps represent the players could help fill the gaps. Not to mention the program is also there to help us convey feedback on how the class should function rather than try to resolve issues.

I agree overall it is a good thing, gives the community a sense of ownership and gives you guys some good feedback. I just don't see any glaring class imbalances ingame such as say the Bio Eng was with SWG's release.There will always be minor bug fixes and tweaks but on the fun factor rating in class design ( mana slingers at least ) you guys pretty much nailed it in my opinion.

For what it is worth  your team of class developers are top notch in my opinion, The HoX ranks as one of the best class designs I have ever played. I think even Turbine/LoTRO devs could benefit from a good analysis of AoC' s class design and looking at their Warden/RK classes I think they did .

I miss DAoC

  Blackwell99

Novice Member

Joined: 1/10/09
Posts: 384

2/14/09 1:26:16 PM#43

So let me see if im getting this right? You want paying subscribers to "volunteer" their time, that they are paying YOU for to give feedback to YOUR developers?

 

I don't get it

 

Here's a better idea: Read the wealth of information you have AoC's forums and take notes. Do you think these people are just joking around? Don't worry I'm sure they will sprinkle all kinds of sugar on their criticisms as they are forced to do so anyways.

Get the developers to actually PLAY THE GAME THEY BUILT--or would they rather not?

Let me help you through this process.

Someone says a Dark Templar is weak in PvP at any level. They tell you that their survivability is acceptable but they have horrible DPS. Tell the developer to try PvP ing on any server and take notes. Then use those notes to validate the complaints on the forums or the metric tons of email you must have received on the topic. Keep doing this through each and every issue that presents itself. If a developer can't understand exactly what the problem is with a game HE or SHE developed.....well I don't know what to think. If they don't have time to do a mundane task like playing their own game, perhaps a manpower shortage is the real problem, or maybe the best labour is free labour.

EDIT -Avery is actually right--I worded that wrong

Why do you need paying customers to volunteer to tell you what is wrong or right with your own game, when you have the forums and countless other sources?

 

 

  AmazingAvery

Age of Conan Advocate

Joined: 1/16/07
Posts: 7053

The only time you run out of chances is when you stop taking them.

2/14/09 2:05:56 PM#44
Originally posted by Blackwell99

Why do you need paying customers to tell you what is wrong with your own game?

 


 


Conan Vids Corsair 800d Case/i7 930 @ 4.4ghz/EVGA x58 760 Classified/Corsair Dominator 12GB 1600/Corsair HX1000 PSU/GTX 580x2/Intel X25-M SSD/2x WD 1TB Blacks/Corsair H90 cooler / 1x 28" 1900x1200 monitor/ G-19 Keyboard/ G500 mouse

  FC-Famine

Funcom Community Manager

Joined: 10/17/06
Posts: 278

2/14/09 3:21:48 PM#45
Originally posted by Blackwell99

EDIT -Avery is actually right--I worded that wrong

Why do you need paying customers to volunteer to tell you what is wrong or right with your own game, when you have the forums and countless other sources?

 

 

 

Forums make up maybe 10% of the actual player base. Most players don't actually post feedback on the forums at all. Email submissions is about maybe 2% of the actual player base as well. Thus all feedback channels like forums, email and even in-game submissions are all viable resources that should be balanced. Not just using one channel to base all feedback on like the official community forums.

So why do we need players to help tell us what's wrong with the game? Well we really don't need volunteers to help us read the forums. We however would like to have player volunteers who are both in game (where most of the players are) and on the forums (where we are) to help convey and discuss constructively the  needs, wishes and possibilities of the players. I really don't need to stress here how important it is to know what the players think are important issues, even if we disagree with those points.

Involving the players as much as possible with feedback is never a bad thing.

 

Glen ''Famine'' Swan
Senior Assistant Community Manager - Funcom

  Sevenwind

Hard Core Member

Joined: 6/07/04
Posts: 2105

2/14/09 3:47:43 PM#46
Originally posted by FC-Famine

 

Involving the players as much as possible with feedback is never a bad thing.

 


 

How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.

Of course make it optional to turn on/off in the launcher.

.. .... .- - . - .-. --- .-.. .-.. ... .-- .... --- .-. . .--. --- .-. - .-.-.-

  FC-Famine

Funcom Community Manager

Joined: 10/17/06
Posts: 278

2/14/09 3:56:07 PM#47
Originally posted by Sevenwind
Originally posted by FC-Famine

 

Involving the players as much as possible with feedback is never a bad thing.

 


 

How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.

Of course make it optional to turn on/off in the launcher.

I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

Glen ''Famine'' Swan
Senior Assistant Community Manager - Funcom

  Hamrtime2

Novice Member

Joined: 2/11/06
Posts: 399

2/14/09 4:34:16 PM#48


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 
Involving the players as much as possible with feedback is never a bad thing.
 


 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.



I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.

  Conza

Novice Member

Joined: 2/05/09
Posts: 138

2/14/09 6:16:42 PM#49
Originally posted by Hamrtime2

 


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 

 
Involving the players as much as possible with feedback is never a bad thing.
 


 

 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.



I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

 

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.
 


 

What you are describing is a poster much like yourself. A poster that can't deliver CONSTRUCTIVE feedback, is NOT more valuable than other posters. Actually what rants and the like normally tend to do is to take a thread off topic into lala-land. Sure AoC haters would love to see that happen. That said, No threads or posts are deleted in AoC forums unless they are discussions about criminal stuff or exploits. Even though you love BS talk, you must understand that a minimum of moderation is needed for a forum to serve it's purpose. The forum is not there for you to have fun and mock other people, the forum is there as FunComs own tool in community communication.

  User Deleted
2/14/09 6:39:07 PM#50
Funcom will find all they need to know on their forums if they really cared about these issues. Why on earth would we believe in the Funcom-aparatus' recent interrest in listening to their costumers? The train left long ago, don't call us, we will call you.
  Soupgoblin

Novice Member

Joined: 4/30/05
Posts: 337

A mind is like a parachute, it only works when it is OPEN. -

2/14/09 6:47:08 PM#51
Originally posted by Conza
Originally posted by Hamrtime2

 


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 

 
Involving the players as much as possible with feedback is never a bad thing.
 


 

 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.



I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

 

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.
 


 

What you are describing is a poster much like yourself. A poster that can't deliver CONSTRUCTIVE feedback, is NOT more valuable than other posters. Actually what rants and the like normally tend to do is to take a thread off topic into lala-land. Sure AoC haters would love to see that happen. That said, No threads or posts are deleted in AoC forums unless they are discussions about criminal stuff or exploits. Even though you love BS talk, you must understand that a minimum of moderation is needed for a forum to serve it's purpose. The forum is not there for you to have fun and mock other people, the forum is there as FunComs own tool in community communication.


 

Well....

If the folks that loved playing AOC would spend more time on the official AOC forums posting constructive criticism instead of licking FC's sphincter here on MMORPG or bashing anyone who posts any sort of criticism then maybe others would have a good reference point to what constructive criticism is...

So what does it feel like to be make 78 posts in 9 days about a single game? Wouldn't you feel more at home posting all that valuable information about AOC on the official AoC forums, since you have no interest in any other games here on MMORPG?

  Blackwell99

Novice Member

Joined: 1/10/09
Posts: 384

2/14/09 6:57:34 PM#52
Originally posted by FC-Famine
Originally posted by Blackwell99

EDIT -Avery is actually right--I worded that wrong

Why do you need paying customers to volunteer to tell you what is wrong or right with your own game, when you have the forums and countless other sources?

 

 

 

Forums make up maybe 10% of the actual player base. Most players don't actually post feedback on the forums at all. Email submissions is about maybe 2% of the actual player base as well. Thus all feedback channels like forums, email and even in-game submissions are all viable resources that should be balanced. Not just using one channel to base all feedback on like the official community forums.

So why do we need players to help tell us what's wrong with the game? Well we really don't need volunteers to help us read the forums. We however would like to have player volunteers who are both in game (where most of the players are) and on the forums (where we are) to help convey and discuss constructively the  needs, wishes and possibilities of the players. I really don't need to stress here how important it is to know what the players think are important issues, even if we disagree with those points.

Involving the players as much as possible with feedback is never a bad thing.

 

 

Well lets say that 10% forum activity is a correct sample versus population. (which I am calling you on because I feel that isn't true when compared with any other MMORPG-so until population numbers are released-it's your word against mine--but that's a different topic)

 

So do you feel that a sample of 10% of the people who posted are leaving something out? Because I still don't get it? Does that  suggest Advocates are going to go door-to-door--and hit more than 10% of your population? Wow that sounds time consuming--and they are paying you for this? Wish my business worked like that---that's a sweet set up.

Have you or staff played the game? Do you and devs not see the obvious short comings?--I mean I can understand if the game was perfect and you were just nit-picking for the sake of the game being better than it is.  But this is not the case, and has never been the case. What exactly is one person going to say about their class you haven't seen a million times on the forums? Or that isn't already known by your staff? Do you think a member is going to point out a tiny detail that everyone missed? Even if they did--is that really what you should be focusing your collective efforts on? Of course not--it will get tossed in the "G" file next to someones desk. Of Course you could just put a general "tell" in the chat box when people enter the game that says "Tell us what you think of your character  and an email address if this was truly what you wanted".

 

Im not seeing it. Its nice to pretend you are listening to the community--but when real action is not being taken not too many people are going to buy what you are selling (which is false PR).  It seems more like pacification rather than intervention. Personally, I think it's horrible to waste these advocates time like this since most are probably kids, missing school assignments and not outside enjoying their young lives (but again that's a different issue). Why? so they can perform a BS role? Because if you (as a company) were serious about taking what people said to heart--it would have happened back last July and the results would be playable today. With all the work you guys should be doing right now, I doubt any suggestion would be taken seriously for quite sometime. So why waste their time? Because you think if they think you are listening it will be good for business (wtf)?

You want to be more connected with your base? How about not making players wait for hours and hours when they petition? (Thats called Customer Service here in North America--I hear it works).  Or answering all the forums and not just cherry picking and choosing the comfortable questions to answer. Or releasing the comfortable information that puts you in favorable light and hiding the important information that will allow players to make an informed decision. Or offering free time through a buddy pass, which isn't free at all. Or telling people there are things in the game that are not.

That would never be a bad thing as well. And would go alot further than the antics you guys are trying to pull here.

  Conza

Novice Member

Joined: 2/05/09
Posts: 138

2/14/09 7:39:10 PM#53
Originally posted by Soupgoblin
Originally posted by Conza
Originally posted by Hamrtime2

 


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 

 
Involving the players as much as possible with feedback is never a bad thing.
 


 

 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.



I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

 

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.
 


 

What you are describing is a poster much like yourself. A poster that can't deliver CONSTRUCTIVE feedback, is NOT more valuable than other posters. Actually what rants and the like normally tend to do is to take a thread off topic into lala-land. Sure AoC haters would love to see that happen. That said, No threads or posts are deleted in AoC forums unless they are discussions about criminal stuff or exploits. Even though you love BS talk, you must understand that a minimum of moderation is needed for a forum to serve it's purpose. The forum is not there for you to have fun and mock other people, the forum is there as FunComs own tool in community communication.


 

Well....

If the folks that loved playing AOC would spend more time on the official AOC forums posting constructive criticism instead of licking FC's sphincter here on MMORPG or bashing anyone who posts any sort of criticism then maybe others would have a good reference point to what constructive criticism is...

So what does it feel like to be make 78 posts in 9 days about a single game? Wouldn't you feel more at home posting all that valuable information about AOC on the official AoC forums, since you have no interest in any other games here on MMORPG?


 

What I get from your post is pretty much "go away AoC poster, I only want to see posts of a specific kind". What you ask for is opposite of what any community want to happen. We want to expand the on the number of players and types giving feedback (hence the Advocate program) not  chase people away simply because they don't agree with you or you don't like them.

  finaticd

Apprentice Member

Joined: 1/28/09
Posts: 882

2/14/09 7:40:29 PM#54
Originally posted by Conza
Originally posted by Hamrtime2

 


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 

 
Involving the players as much as possible with feedback is never a bad thing.
 


 

 

 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.


 


I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

 

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.
 


 

What you are describing is a poster much like yourself. A poster that can't deliver CONSTRUCTIVE feedback, is NOT more valuable than other posters. Actually what rants and the like normally tend to do is to take a thread off topic into lala-land. Sure AoC haters would love to see that happen. That said, No threads or posts are deleted in AoC forums unless they are discussions about criminal stuff or exploits. Even though you love BS talk, you must understand that a minimum of moderation is needed for a forum to serve it's purpose. The forum is not there for you to have fun and mock other people, the forum is there as FunComs own tool in community communication.

 

It's common knowledge in the MMO community that Funcom went on a censorship rampage on their own forums at least the first few months, locking or deleting almost everything that did not praise the game.  Not sure anyone follows the forums enough now days because as can be seen by going there, they are DEAD so it's posible that it still goes on.

**********

Also, what is wrong with this make believe 10% of the population that goes to the forums or submits feedback....usually the same issues are brought up over and over...so that population is fairly representitive of 100 percent of the population. 

Though they do get it wrong a lot, if they asked for guards all over the place and PvP punishments on FFA servers.

The trend I have been seeing latly is no mater what Funcom does the remaining players will support them and think it's amazing and then they get bored and go to Warhammer like Protus AoC did.

************

I'm having a hard time seeing why they need a volentee rep........it didn't work in AO, there is loads of information compiled about classes on the forums that were ignored.  Call me a sceptic but is this a PR stunt?

Funcom has reviewed all of its assets relevant for
impairment testing. This process has led to
recognition of an impairment loss of around
3,1 MUSD for Age of Conan due to a decrease in
numbers of subscribers for the game. Funcom Q4 10 report.
http://forums.ageofconan.com/showpost.php?p=2926123&postcount=7 500 mains/alts on Tyranny in past 30 days - instead of merge servers let's open a new PvP server, again! http://forums-eu.ageofconan.com/showthread.php?t=106427

  Unfinished

Apprentice Member

Joined: 4/22/06
Posts: 957

2/14/09 7:49:50 PM#55
Originally posted by finaticd

 and then they get bored and go to Warhammer like Protus AoC did.


 

Did Protus really jump ship?, damn I wish I was there to see that,  I am curious what he did with his 6 unopened CEs.

I called this on day one, FC turns every fan against them at some point, I have seen it happen a hundred times (literaly).

  finaticd

Apprentice Member

Joined: 1/28/09
Posts: 882

2/14/09 8:10:14 PM#56

All I could find, but rumors in game  in Warhammer supported it.

fixed link:

forums.ageofconan.com/showthread.php

He stopped posting around the time that FC layed off 70% of the USA workforce, which was suspect imo. It's OK there has been a blitz of  "protus AoC" type fans viral marketing to replace him on various forums.

 

P.S. Protus War was funny, not sure how that account survived the ban hammer so long.

Funcom has reviewed all of its assets relevant for
impairment testing. This process has led to
recognition of an impairment loss of around
3,1 MUSD for Age of Conan due to a decrease in
numbers of subscribers for the game. Funcom Q4 10 report.
http://forums.ageofconan.com/showpost.php?p=2926123&postcount=7 500 mains/alts on Tyranny in past 30 days - instead of merge servers let's open a new PvP server, again! http://forums-eu.ageofconan.com/showthread.php?t=106427

  Conza

Novice Member

Joined: 2/05/09
Posts: 138

2/14/09 8:13:32 PM#57
Originally posted by Unfinished
Originally posted by finaticd

 and then they get bored and go to Warhammer like Protus AoC did.


 

Did Protus really jump ship?, damn I wish I was there to see that,  I am curious what he did with his 6 unopened CEs.

I called this on day one, FC turns every fan against them at some point, I have seen it happen a hundred times (literaly).


 

Don't worry, Finaticd is cooking another batch of Bullshot. Protus post much less now but he's still a AoC Guru.

forums.ageofconan.com/showpost.php

forums.ageofconan.com/showpost.php

  FC-Famine

Funcom Community Manager

Joined: 10/17/06
Posts: 278

2/14/09 8:13:42 PM#58
Originally posted by Blackwell99
Originally posted by FC-Famine
Originally posted by Blackwell99


 

 

 

Well lets say that 10% forum activity is a correct sample versus population. (which I am calling you on because I feel that isn't true when compared with any other MMORPG-so until population numbers are released-it's your word against mine--but that's a different topic)

 

So do you feel that a sample of 10% of the people who posted are leaving something out? Because I still don't get it? Does that  suggest Advocates are going to go door-to-door--and hit more than 10% of your population? Wow that sounds time consuming--and they are paying you for this? Wish my business worked like that---that's a sweet set up.

Have you or staff played the game? Do you and devs not see the obvious short comings?--I mean I can understand if the game was perfect and you were just nit-picking for the sake of the game being better than it is.  But this is not the case, and has never been the case. What exactly is one person going to say about their class you haven't seen a million times on the forums? Or that isn't already known by your staff? Do you think a member is going to point out a tiny detail that everyone missed? Even if they did--is that really what you should be focusing your collective efforts on? Of course not--it will get tossed in the "G" file next to someones desk. Of Course you could just put a general "tell" in the chat box when people enter the game that says "Tell us what you think of your character  and an email address if this was truly what you wanted".

 

Im not seeing it. Its nice to pretend you are listening to the community--but when real action is not being taken not too many people are going to buy what you are selling (which is false PR).  It seems more like pacification rather than intervention. Personally, I think it's horrible to waste these advocates time like this since most are probably kids, missing school assignments and not outside enjoying their young lives (but again that's a different issue). Why? so they can perform a BS role? Because if you (as a company) were serious about taking what people said to heart--it would have happened back last July and the results would be playable today. With all the work you guys should be doing right now, I doubt any suggestion would be taken seriously for quite sometime. So why waste their time? Because you think if they think you are listening it will be good for business (wtf)?

You want to be more connected with your base? How about not making players wait for hours and hours when they petition? (Thats called Customer Service here in North America--I hear it works).  Or answering all the forums and not just cherry picking and choosing the comfortable questions to answer. Or releasing the comfortable information that puts you in favorable light and hiding the important information that will allow players to make an informed decision. Or offering free time through a buddy pass, which isn't free at all. Or telling people there are things in the game that are not.

That would never be a bad thing as well. And would go alot further than the antics you guys are trying to pull here.

 

I feel some long posting coming on from this one! 

Our developers play the game a lot during their downtime. They know the game pretty well, I mean after all they made it right? However, this does not mean we should ignore outside feedback because they know the game like the back of their hand. That being said, issues raised on the forums are another issue all together. You bring up the point that it's easy to read on the forums for issues and just log on and check that issue to fix it. That's something I strongly disagree with because if it was that simple, we would have no issues ever.

Bugs are simple, it's either broken or not broken. We can either fix it now or queue it up to be fixed later because after all, we can't fix everything at one time. We must pick and choose like everyone else and hopefully get the best out as soon as possible. Issues and concerns on the hand are different. What Joe the Player posts on the forum is only feedback. Feedback is only a matter of opinion that does not make a class have a true short coming. It goes on the saying "Value is in the eye of the beholder" and this is exactly how it's viewed here. One players issue is not another players issue. That is why it's not as easy to fix things as everyone likes.

Speaking on the 10% comment. This is not the first time such a program has existed outside of our game. Many studios have had success running such volunteer programs and many have had bad issues with running them as well. We see the program as helping give the players more influence on change as well helping give us a little more insight on what we are missing with classes. We can't pretend to know everything and we can't pretend to just use posted threads as reference. It's better to have a group of guys from the communities on peers to help give them some encouragement that 'Hey, maybe together we can really be a community!'

Glen ''Famine'' Swan
Senior Assistant Community Manager - Funcom

  Soupgoblin

Novice Member

Joined: 4/30/05
Posts: 337

A mind is like a parachute, it only works when it is OPEN. -

2/14/09 8:20:47 PM#59
Originally posted by Conza
Originally posted by Soupgoblin
Originally posted by Conza
Originally posted by Hamrtime2

 


Originally posted by FC-Famine

Originally posted by Sevenwind

Originally posted by FC-Famine

 

 
Involving the players as much as possible with feedback is never a bad thing.
 


 

 
How about using the AoC launcher for feedback? Make it so you have to log in so you get subscribers feedback. I think EQ did this from time to time asking small questions and answering multiple choice questions on their launcher when you logged in or out.
Of course make it optional to turn on/off in the launcher.



I was thinking more about a 1 to 3 question survey option on the launcher. When you log in it pops up with a question. We are already discussing this and something like that does take time to implement but it's something we would for sure look into.

 

Hey Famine, I have a few suggestions for you. Tell your "volunteer" forum nazis to not delete so many posts that contain negative feedback or forum drama.

Even though you can't please everyone you will learn almost everything there is wrong with your game from these posts. Granted you will have the occasional deuchebag that no matter what you do you wont be able to please but negative posts is a sign of opportunity to make an unhappy customer into a devoted customer. Even if you think he has no clue what he's talking about a little "Hey "customer name here" I just want to let you know that I saw what you posted and I will personaly look into it. Thanks for your input and its greatly appreciated." Things like this go a long way. If you want to lose a customer, just have one of your forum nazis delete his thread with a warning to him to not to do it again. Thats a great way to turn a paying customer into a pissed off customer like myself.

As far as forum drama goes.....your hardcore players love it and will continue to be happy as long as they have a forum where they can say "we just blew up "guild name here" city and we pwned them!" and they know other people will read it. Age of Conan is a pvp game and you need to give your hardcore pvpers a place to show how big their epeen is. You get rid of this and they wont have a place to brag, thus making the whole event of blowing up a city less eventfull. Of course there needs to be a limit of how much drama and flaming there is but let the forums be forums.


Last but not least...your game will fail if you dont get more endgame content. Endgame content is where the money is.

Hope this helps, it was not intended to be disrespectful or a flame.
 


 

What you are describing is a poster much like yourself. A poster that can't deliver CONSTRUCTIVE feedback, is NOT more valuable than other posters. Actually what rants and the like normally tend to do is to take a thread off topic into lala-land. Sure AoC haters would love to see that happen. That said, No threads or posts are deleted in AoC forums unless they are discussions about criminal stuff or exploits. Even though you love BS talk, you must understand that a minimum of moderation is needed for a forum to serve it's purpose. The forum is not there for you to have fun and mock other people, the forum is there as FunComs own tool in community communication.


 

Well....

If the folks that loved playing AOC would spend more time on the official AOC forums posting constructive criticism instead of licking FC's sphincter here on MMORPG or bashing anyone who posts any sort of criticism then maybe others would have a good reference point to what constructive criticism is...

So what does it feel like to be make 78 posts in 9 days about a single game? Wouldn't you feel more at home posting all that valuable information about AOC on the official AoC forums, since you have no interest in any other games here on MMORPG?


 

What I get from your post is pretty much "go away AoC poster, I only want to see posts of a specific kind". What you ask for is opposite of what any community want to happen. We want to expand the on the number of players and types giving feedback (hence the Advocate program) not  chase people away simply because they don't agree with you or you don't like them.


 

Your reading comprehension is very poor then.

 

What I am saying is that AOC fans need to learn what "constuctive criticism" is, once they learn the meaning of those two words then they can get up on their soapbox and complain about others not being constructive

And I could care less if some teenager doesn't agree with me. You could be spending your time more efficiently by posting all your so called "information" on the AOC boards where everyone beleives the same way you do. No one is chasing you away, but if you are only interested in AOC then why aren't you on the official forums, why do you hate the AOC community so much that you leave them on their own to market your opinions here? I know the AOC community is one of the worst ones in any MMO game on the market. Heck, the fact that we have all these new accounts here on MMORPG telling everyone that the game is 10/10 and there aren't any problems, shows us the mindset of the players and community.

The Advocate program will never work. Famine and the rest of the FC mouthpieces have not listened to their customers so far, no one expects them to "turn over a new leaf" and start listening now. There are literaly tens of thousands of posts (on the official forums that you have been avoiding) explaining in great detail what the problems are and how to fix them. If Famine and the rest actually read those posts and spoke with the devs about them (like he keeps saying he does) then there wouldn't be anything left to fix and the game would never have lost 90% of it's players.

  finaticd

Apprentice Member

Joined: 1/28/09
Posts: 882

2/14/09 8:22:31 PM#60

Then I stand corrected....sorry I don't follow the official forums as closely as yourself, nor can a search there.

Funcom has reviewed all of its assets relevant for
impairment testing. This process has led to
recognition of an impairment loss of around
3,1 MUSD for Age of Conan due to a decrease in
numbers of subscribers for the game. Funcom Q4 10 report.
http://forums.ageofconan.com/showpost.php?p=2926123&postcount=7 500 mains/alts on Tyranny in past 30 days - instead of merge servers let's open a new PvP server, again! http://forums-eu.ageofconan.com/showthread.php?t=106427

4 Pages « 1 2 3 4 » Search