CHECK AGAIN. Apparently they are setting accounts back to auto-renew a second time, even after you've gone and canceled the first time they set it to auto renew.

Originally posted by iCeh

Originally posted by Vespers

Yes, we ALL understand what you have been saying, over and over again. However, you are NOT understanding what we have all been saying.

YES, you chose the option that will ONLY charge your credit card for 1 month which would then auto-cancel your account.

Mythic, as well as ALL the other gaming companies which charge a monthly subscription fee to play their MMOs are entitled to change any and all of their billing practices provided they give the proper notice prior implementing the new changes.

You have stated that they did indeed send you an email.
You have stated that you have received the email.
You have stated that you have read the email.
You have even stated that you understand what the email said.

Is it just that you are lazy and that you dont want to log into your account and cancel your account manually instead of it being cancelled automatically?

Honestly, I dont think you will be getting much sympathy from these forums for being lazy.

 

 

What's everyone's problem about this warning?

There could be many reasons for not checking your e-mail and not knowingly be charged for something that you initially chose to cancel. Let's say I went on holiday, I'm not going to be checking my e-mails yet I could have come back to see I've been charged £8.99 - maybe I had no money in the bank, then I've just been given an overdraft and have to fork out another £30.

Since I know MMO's bill you monthly automatically, and even though I know for a fact I unchecked the auto renew box, a few days ago I went to cancel any way - it said "You do not have any subscriptions", yet today I recieve an e-mail telling me they've changed the option for me back to auto renewal. Thankfully I checked my e-mail.

Defend Mythic all you want, but this is a dirty tactic.

Who goes on vacation with no money?...

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

Originally posted by Neiko

Originally posted by iCeh

What's everyone's problem about this warning?

There could be many reasons for not checking your e-mail and not knowingly be charged for something that you initially chose to cancel. Let's say I went on holiday, I'm not going to be checking my e-mails yet I could have come back to see I've been charged £8.99 - maybe I had no money in the bank, then I've just been given an overdraft and have to fork out another £30.

Since I know MMO's bill you monthly automatically, and even though I know for a fact I unchecked the auto renew box, a few days ago I went to cancel any way - it said "You do not have any subscriptions", yet today I recieve an e-mail telling me they've changed the option for me back to auto renewal. Thankfully I checked my e-mail.

Defend Mythic all you want, but this is a dirty tactic.

 

Who goes on vacation with no money?...

ffs, come on, it was merely an example, a shitty one perhaps but still an example of how someone could miss the e-mail and have no money in the bank. But to answer your question with another example, maybe I use a different bank account/type?

I seriously cannot understand why anyone is defending this type of action, perhaps because it doesn't affect you so you don't give a shit? Or maybe they're just trying to defend Mythic/GOA blindly?

As the guy who originally quoted me said, we can get screwed like this by other companies, well in that case we don't need to be messed around with our money by a gaming company do we?

I'm not trying to put Mythic down, they created a game I was very much looking forward to, I didn't like it so I moved on... at least I tried to until they pulled this little trick.

Originally posted by LondonMagus

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

There's no way of doing it, I don't care if you believe me or not.  You don't intend looking and I can't post a screenshot of a web page that doesn't exist.

Originally posted by Embers

Originally posted by LondonMagus

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

There's no way of doing it, I don't care if you believe me or not.  You don't intend looking and I can't post a screenshot of a web page that doesn't exist.

As I posted on the other hysteria thread. It isn't that I don't intend looking, rather it is because I suspect that the only way to access the required screens is to attempt to suspend my account which I am reluctant to do when I am still happily enjoying the game.

I have however emailed GOA to ask them to clarify the issue & will keep you updated. 

Originally posted by LondonMagus

Originally posted by Embers

Originally posted by LondonMagus

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

There's no way of doing it, I don't care if you believe me or not.  You don't intend looking and I can't post a screenshot of a web page that doesn't exist.

As I posted on the other hysteria thread. It isn't that I don't intend looking, rather it is because I suspect that the only way to access the required screens is to attempt to suspend my account which I am reluctant to do when I am still happily enjoying the game.

I have however emailed GOA to ask them to clarify the issue & will keep you updated. 

Clicking suspend will just move your account from automatic renewal to manual renewal.  If you are already on manual renewal it will just pop up with the date your subscription period ends.  If you click "billing" you will get an invoice summary for your past month but no credit card details.  You can search their knowledge base for changing credit card details or explore all the other options within account management, but you won't find any way of changing your credit card details.  Obviously they will put this in at some point as credit cards expire, the key point is that, currently, there's no way of changing your credit card details.

I'm glad you are enjoying the game but I don't see how that's relevant to the discussion.  Warning people that they are going to get charged for a service they don't intend to use is not saying WAR is a bad game.

As for contacting GOA, I'm sure they are perfectly aware of how their account management pages work but they might be able to clear up your confusion. 

Originally posted by Embers

Originally posted by LondonMagus

Originally posted by Embers

Originally posted by LondonMagus

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

There's no way of doing it, I don't care if you believe me or not.  You don't intend looking and I can't post a screenshot of a web page that doesn't exist.

As I posted on the other hysteria thread. It isn't that I don't intend looking, rather it is because I suspect that the only way to access the required screens is to attempt to suspend my account which I am reluctant to do when I am still happily enjoying the game.

I have however emailed GOA to ask them to clarify the issue & will keep you updated. 

Clicking suspend will just move your account from automatic renewal to manual renewal.  If you are already on manual renewal it will just pop up with the date your subscription period ends.  If you click "billing" you will get an invoice summary for your past month but no credit card details.  You can search their knowledge base for changing credit card details or explore all the other options within account management, but you won't find any way of changing your credit card details.  Obviously they will put this in at some point as credit cards expire, the key point is that, currently, there's no way of changing your credit card details.

I'm glad you are enjoying the game but I don't see how that's relevant to the discussion.  Warning people that they are going to get charged for a service they don't intend to use is not saying WAR is a bad game.

As for contacting GOA, I'm sure they are perfectly aware of how their account management pages work but they might be able to clear up your confusion. 

I mentioned that I was enjoying the game as the reason that I was reluctant to suspend my account, but you seem to have a problem reading what people say properly before posting your replies.

Clearly you aren't psychic either as you don't seem to know what my email to GOA contained, but just to remove any confusion I will clarify.

I didn't ask them to explain how their account system worked, rather I mentioned the posts on these forums & specifically asked how a person could remove their credit card details after cancellation in order to prevent future payments.

Clear enough now?

 Clicking suspend, doesn't actually stop you being able to log in.  You seem a triffle upset, so lets just leave it at that, hope GOA can help you with your query.

 These forums are fun, I should post here more often.

THANKS FROBNER !! 

And to all you guys who think this is industry standard!? - What the f***?

Industry standard is automatic renewal with a CANCEL option. When I quit Warhammer on the 24th of October, I wanted to cancel my subscription and all I got was a "hey no problem, just uncheck the automatic renewal button on your subscription page" Well, I did that, and OF COURSE, I blocked mails from "The Warhammer Online team" right after that, because I just canceled my subscription, it's bad enough they don't give you the option to not get the newsletters; I don't want to read about SWG anymore, or EQ2, or DaoC, or any other game I spent my time with over the years.

So basically, I would have been charged more money on the 24th, because Mythic/GOA did (AND DOES STILL NOT) supply a "cancel subscription" option and just reset all canceled subscriptions to automatic renewal. I don't know how they handle this over there in the states, but in Europe, this is as LOW as Dark and Light/NPCube...

M

i canceled my subscription 3 weeks ago and havent recieved an e-mail from Mythic about the auto renewal. However, I don't worry much since I have been checking my credit card statement and if I get charged, just one call to  my credit card company will fix the problem. I dont even have to bother with Mythic since the credit card company takes care of it.

i cancel right after i pay for the month, because i want to avoid forgetting that the payment is comming out lol..... so far i have not seen anything like this... no email or anything and my account is still canceled.

Originally posted by rwnemisis

i cancel right after i pay for the month, because i want to avoid forgetting that the payment is comming out lol..... so far i have not seen anything like this... no email or anything and my account is still canceled.

You might be with another CC company.  There was a list of companies where automatic payment had been enabled. 

My worst fear at this point is this:

Since GOA and Mythic claim this is " in accordance with the subscription terms and conditions" - what will prevent them billing me on a  chanceled account next month ?  Or in 6 months time ? 

 But if nwnemisis is trying to make it sound we are making this up... Well... Then I think he needs to read back few pages.  The reason for posting this warning was to try to get ppl to check out their sub status and thankfully many have done so and found out that they were beeing billed even if they already had chancelled their account.

People in this thread fail to understand that you cant really chose 'cancel' in GOA's subscription options. You can only suspend automatic renewal.

At launch it wasnt possible to make renewal automatic. This is what has been changed now.

But instead of just informing their subscribers that the option is now available, they simply changed the payment options in every single account without asking!!

So every player that expected their subscription to end at the end of their current subscription period, will be automatically renewed instead.

What other company changes subscription options in player accounts without asking? Blizzard? SOE? They dont! Because the result will only be that they wont be trusted. The payment options are for players to change, not the company!

Originally posted by LondonMagus

Originally posted by Embers

Originally posted by LondonMagus

Originally posted by Embers

Except you can't delete your credit card details on GOA's website.  

Personally I don't have a problem with GOA & Mythic taking money each month from 200,000 people who thought they had already cancelled.  The banks might get annoyed about all the reversals but at least it will give Mythic a bit more cash to try and inprove the game.

I very much doubt that. There is almost always a way to delete your credit card details, it just isn't always as simple as pushing a button marked 'Please Delete my Credit Card Details'.

Usually the option is under 'Add Payment Method' because the designers optimistically assume that you only need to delete one card when you are replacing it with another one, which is after all fairly common. This was the same system that Funcom used on AoC where some people said the same thing.

I don't feel inclined to work out how to do it for myself at present because I am quite happy with the game, but when I cancel a subscription to anything I always ensure that my details are deleted & haven't even once failed to find a way to do that yet. 

There's no way of doing it, I don't care if you believe me or not.  You don't intend looking and I can't post a screenshot of a web page that doesn't exist.

As I posted on the other hysteria thread. It isn't that I don't intend looking, rather it is because I suspect that the only way to access the required screens is to attempt to suspend my account which I am reluctant to do when I am still happily enjoying the game.

I have however emailed GOA to ask them to clarify the issue & will keep you updated. 

Hysteria thread? You think it is ok that GOA decides to change your payment options in YOUR account without asking first? This is what it comes down to.

Bit annoying surprise if you thought you suspended renewal ( they bloody dont have a cancel option).

Your whole 'delete cc information' makes no sense if you realise what it is that GOA did. Its only a webapplication, your cc information can still be known to them. If GOA decides to change your subscription renewal without asking, why not add your old cc info at it too?

GOA either made a very stupid mistake with this, or they are on the border of fraud if they intended this.

Mythic/GOA have acknowledged the problem and are reacting now.  And they admit this is a serious matter.

http://www.warhammeralliance.com/forums/showthread.php?p=2678685

Subscription issue
The current issue with subscriptions is as follows; players who had cancelled their accounts or who had not previously signed up for automatic subscription have had their accounts signed up for automatic renewal without their consent. This is obviously a mistake, and a serious one at that which we are investigating with urgency. I don't know how many are affected by this and I don't know if anyone has actually been charged erroneously but I hope to return with a more substantiated update on this tomorrow. For now, we offer our sincere apologies to anyone who affected by this and further advice players to log in with their account on http://www.war-europe.com/ and make sure it's set up correctly.

There are now some informations from WAR players regarding them beeing billed.   Advise to everyone that get billed on a chancelled account is to Conact their CC company and report fraud/illegal payment and get your money back.

But now to a much much more serious issue.... This is posted on the Warhammer forums..

It's not a one off though and you know it. GOA reactivated accounts before on DAoC in exactly same manner. This sort of thing is unprofessional and in some cases illegal. GOA hold credit card info without consent and for years soemtimes. AN old daoc account of mine was reactivated and charged to a card i dont use now and in the end i had to pay fees via bank etc.

So GOA is KEEPING all CC information of players and "accedentally" charge them now and again ...  There is only one way to prevent this and that is to call your CC company and BLOCK ALL payments from Mythic or GOA.  This is easy to do and is the ONLY way to prevent this happening while GOA does not allow ppl to delete their CC info.  OFC this means you can not play or pay for WAR through CC but thats probably what most of us will not be doing when they see such a fraud beeing used to get pplz money.

Originally posted by Frobner

Mythic/GOA have acknowledged the problem and are reacting now.  And they admit this is a serious matter.

http://www.warhammeralliance.com/forums/showthread.php?p=2678685

Subscription issue
The current issue with subscriptions is as follows; players who had cancelled their accounts or who had not previously signed up for automatic subscription have had their accounts signed up for automatic renewal without their consent. This is obviously a mistake, and a serious one at that which we are investigating with urgency. I don't know how many are affected by this and I don't know if anyone has actually been charged erroneously but I hope to return with a more substantiated update on this tomorrow. For now, we offer our sincere apologies to anyone who affected by this and further advice players to log in with their account on http://www.war-europe.com/ and make sure it's set up correctly.

It seems like an excuse.

But, what is this about?

Was there no option for automatic renewal in WAR/EU earlier before this change?

"Our account systems were updated last Friday and the option for an automatic renewal of your subscription was added. This renewal, as indicated in the general subscription conditions, makes it easier to manage your account as you do not need to enter your payment details every month.

By default, this automatic renewal is active on all accounts for which the following payment options are used:

• American Express
• Mastercard
• VISA
• Carte Bleue (France)
• ELV (Germany)
• Laser Card (Republic of Ireland)
• Domiciliación bancaria (Spain)

Please note that all players that this change concerns have been notified by email, giving them the opportunity (if necessary) to change their account settings before the due date. Check your junkmail or spam folders on your registered email address if you have not received this notice.

If you do not wish to take advantage of this facility then you should log into the website and change your account settings in the 'my profile' section."

This is about ppl that did NOT want to be automaticly charged beeing automaticly charged.   That means that ppl that thought they would not be paying for next month might be billed now because EVERYONE (including those that did not want to be charged automaticly) will be billed.