WAR (Warhammer Online)

Well I go to log into the game today and can't. So I figure what the hell starting looking into it and find out they have made my account inactive because I haven't entered my retail CD key. So now you probaly figure this is my fault for not entering the key in. But wait I ordered the game directly from EA/mythic and they just haven't gotten around to sending my copy of my CE.

They are happy to have charged me the 80 bucks though. So after about 5 trys of calling them only after googling their phone number( pretty much only way to get it) I sit on hold for about 2 hours. I get some supposed customer service repersentive and he tries to tell me for about 10 minutes I need to contant my retailer about fixing this problem. After I get it through his think head that I ordered it from them he promptly tells me well you need to check the status of where my CE is I tell him I have and it sounds like still in limbo. He tells me well it shouldn't be more then 7 more days or so. I promptly ask why the hell did I order the CE for the headstart to be locked out for 7 days? He just can't comprend that I think I should either be allowed to keep playing the game i payed for or some kind of compensation is due. He pretty much tells me too bad I could go buy the game at a retailer that has it in stores and just not accept my order and in 4-6 weeks I would get a refund from EA. So I ask to speak with his boss. Well after another 45 minutes I get to speak to the boss. This guy is even a bigger dick and pretty much tells me too bad nothing going  do for me tries to make it sound like this is somehow my fault.

So thats some pretty great customer service you have there EA/Mythic.

Originally posted by Mizab

Well I go to log into the game today and can't. So I figure what the hell starting looking into it and find out they have made my account inactive because I haven't entered my retail CD key. So now you probaly figure this is my fault for not entering the key in. But wait I ordered the game directly from EA/mythic and they just haven't gotten around to sending my copy of my CE.

They are happy to have charged me the 80 bucks though. So after about 5 trys of calling them only after googling their phone number( pretty much only way to get it) I sit on hold for about 2 hours. I get some supposed customer service repersentive and he tries to tell me for about 10 minutes I need to contant my retailer about fixing this problem. After I get it through his think head that I ordered it from them he promptly tells me well you need to check the status of where my CE is I tell him I have and it sounds like still in limbo. He tells me well it shouldn't be more then 7 more days or so. I promptly ask why the hell did I order the CE for the headstart to be locked out for 7 days? He just can't comprend that I think I should either be allowed to keep playing the game i payed for or some kind of compensation is due. He pretty much tells me too bad I could go buy the game at a retailer that has it in stores and just not accept my order and in 4-6 weeks I would get a refund from EA. So I ask to speak with his boss. Well after another 45 minutes I get to speak to the boss. This guy is even a bigger dick and pretty much tells me too bad nothing going  do for me tries to make it sound like this is somehow my fault.

So thats some pretty great customer service you have there EA/Mythic.

Nothing to do with Mythic, your issue is with Electronic Arts retail store.

Originally posted by Mizab

Well I go to log into the game today and can't. So I figure what the hell starting looking into it and find out they have made my account inactive because I haven't entered my retail CD key. So now you probaly figure this is my fault for not entering the key in. But wait I ordered the game directly from EA/mythic and they just haven't gotten around to sending my copy of my CE.

They are happy to have charged me the 80 bucks though. So after about 5 trys of calling them only after googling their phone number( pretty much only way to get it) I sit on hold for about 2 hours. I get some supposed customer service repersentive and he tries to tell me for about 10 minutes I need to contant my retailer about fixing this problem. After I get it through his think head that I ordered it from them he promptly tells me well you need to check the status of where my CE is I tell him I have and it sounds like still in limbo. He tells me well it shouldn't be more then 7 more days or so. I promptly ask why the hell did I order the CE for the headstart to be locked out for 7 days? He just can't comprend that I think I should either be allowed to keep playing the game i payed for or some kind of compensation is due. He pretty much tells me too bad I could go buy the game at a retailer that has it in stores and just not accept my order and in 4-6 weeks I would get a refund from EA. So I ask to speak with his boss. Well after another 45 minutes I get to speak to the boss. This guy is even a bigger dick and pretty much tells me too bad nothing going  do for me tries to make it sound like this is somehow my fault.

So thats some pretty great customer service you have there EA/Mythic.

call back... get the person's name and if they have an employee number, get that also... when you escalate to their boss get his name and number also... keep escalating to higher bosses until you get one that is on the apologetic, "let's make this right for you" side.

if not, there's always the BBB and you'll have names and employee numbers to give them.

that sucks, I think I would have just asked for some chicken wings from the second guy

Originally posted by Noggin

Originally posted by Mizab

Well I go to log into the game today and can't. So I figure what the hell starting looking into it and find out they have made my account inactive because I haven't entered my retail CD key. So now you probaly figure this is my fault for not entering the key in. But wait I ordered the game directly from EA/mythic and they just haven't gotten around to sending my copy of my CE.

They are happy to have charged me the 80 bucks though. So after about 5 trys of calling them only after googling their phone number( pretty much only way to get it) I sit on hold for about 2 hours. I get some supposed customer service repersentive and he tries to tell me for about 10 minutes I need to contant my retailer about fixing this problem. After I get it through his think head that I ordered it from them he promptly tells me well you need to check the status of where my CE is I tell him I have and it sounds like still in limbo. He tells me well it shouldn't be more then 7 more days or so. I promptly ask why the hell did I order the CE for the headstart to be locked out for 7 days? He just can't comprend that I think I should either be allowed to keep playing the game i payed for or some kind of compensation is due. He pretty much tells me too bad I could go buy the game at a retailer that has it in stores and just not accept my order and in 4-6 weeks I would get a refund from EA. So I ask to speak with his boss. Well after another 45 minutes I get to speak to the boss. This guy is even a bigger dick and pretty much tells me too bad nothing going  do for me tries to make it sound like this is somehow my fault.

So thats some pretty great customer service you have there EA/Mythic.

 

Nothing to do with Mythic, your issue is with Electronic Arts retail store.

No EA and mythic made the game togther when the mythic has even when I called the number the rep referred to himself as a EA/mythic employee it wasn't till I got pissed off he tried your same excuse. I mean hell I log into support n the mythic site and it takes me into a EA site I think those things mean the game is both of theirs so they share the blame.   

Honestly what we're you expecting?

Customer support isn't allowed to just give you free game time due to shipping issues.

They can't just give you a key for your account either.

I reported a gold seller and they took care of it in a matter of hours, they are GREAT!

Damn which shipping option did you pick? Tho honestly what did you expect from an unproven Online Store.  No one's really ordered an online game from them before as far as a launch MMO.   EA's Retail store and Mythic are completely seperate entities.  The store has little to do with the developers its just run by the same parent head.

Still sucks for you though...but Mythic's In Game support btw is the best I've never waited more than 4 mins for a reply for bugs etc that have me jammed up. 

Originally posted by Bladin

Honestly what we're you expecting?

Customer support isn't allowed to just give you free game time due to shipping issues.

They can't just give you a key for your account either.

Um how is it free time if I had already paid for it? They can confirm my account the rep was able to see I had paid for the product already what harm would there be in giving my serial number right now they can give you a replacement one if it gets lost but they can't just give me one when they mess up? Yes when it is their fault I didn't get my game I can expect something.