WAR (Warhammer Online)

Mythic locked players out of the game due to many of us not having received our game boxes in the mail yet.

It's not that mine is on the way or anything either. Gamestop ran out, even though I ordered 2 copies of the Collectors Edition in May, and can't ship my games until they get enough cancellations of other pre orders.

Meanwhile, Mythic is allowing preorders from a few other websites to play but for some reason fails to acknowledge a problem with gamestop orders even though many people are posting on vnboards, warhammeralliance, etc about not receiving shipping confirmation.

Just a FYI for anyone considering whether or not to try a Mythic product. I supported them positively for 6 years of DAOC but this is just a total lack of respect for their own customers and should be noted.

I wonder if its because the under estimated demand, or if there are supply line disruptions?
 

I also cant wait for the guranteed "i hate mythic" crowd, that will surely arise from minor customer service issues.

Ive been playing mmo's for a long time, ive never has a single issue with any game in any way.  It makes me wonder how so many people can have so many problems or difficulties?

I guess thats the risk you take when you preorder a highly demanded, new game.

more due to the fact that gamestop has never run their business properly, with over accepting orders, theivery, and downright bad business. i ordered 1 game from them and it turned out to be a total fiasco

I would never never EVER order a game on line.

For the life of me I could never figure out why people would do that, and a new release yet too !!!!

What the OP fails to mention, is they did acknowledge the problems with the CE online orders.  In doing so, they extended the grace period for several online retailers

Mythic - 1

OP - 0

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So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September.

read the rest at the Herald

I would say calm down a little bit...it's not like the earth gonna explode ( No, that's for the october 21 see : huge gauss canon ). Anyway You Should not order these types of games online...take your legs walk/run/fly ( if u are nathan petrelli) to the nearest EB game buy the game cancel your order and ding you can play...but if you are buying the CE for the little extras sry for my condescending reply.

Yeah, honestly its pretty common to hear about GameStop stores being shady, but really its more of individual luck.

The gamestop near me seems pretty good, but if they trick me out of my Lich King CE, then I'll be one PO'ed SOB, cause they aint robbin me, they robbin my family (Im gonna give much of the stuff in the CE to my sisters, they love the chibi frost wyrm and the other stuff so its goin to be an early present for them)

And if they do that, I'll make sure to spread the bad word about them

Oh they acknowledged it.

From Mark

Folks,

Good, bad or ugly, Mythic has always had the integrity to stand up for what we think is the right thing to do in any situation. I don’t expect everyone to agree but I’ve never intentionally made a decision to hurt the community and/or our players and I don’t intend to start now. For the last couple of days we’ve been dealing with a very difficult and complicated situation. Sadly, there are lots of moving parts and sometimes it takes both a bit of elbow grease to get things working properly.

Here’s where we stand right now. As of this morning, we deactivated a large number of accounts and ended the Head Start for our game. At the same time, we’ve been in touch with the retailers, both online and brick-and-mortar, and while we are getting great data on the number of people who will get their game today; there is still a relatively small number of people who won’t be able to get them due to shipping issues (no matter what the issues are, whose fault, etc.).

So, after a lot of conversations I’m happy to announce that over the next few hours we are going to extend the grace period for all customers of Amazon, GoGamer and the EA Store till the 22nd of September. Based on the data we have gathered, these companies account for just about all the customers that were concerned about their chance to get into the game today. Thus, if you currently have an account with us, you’ll be able to get back into the game while you wait for your game to be delivered. Of course, all characters are still intact and no billing of any credit card has taken place (it couldn’t, the account still has free time on it) since the accounts were simply deactivated not wiped.

We have been assured by all the brick-and-mortar retailers that they got their shipments in the stores already so if you needed to go to a store to pick up your game, the units are in stock everywhere. We will be monitoring the situation closely over the next twenty-four hours of course.

As I’ve said countless times, we will do the best we can in any situation to make it right and I hope you agree with have done so again. I thank the community for its support, especially for this rather thorny problem.

Mark

Seems like a Gamestop issue rather than Mythic.

Although Mythic should have extended the grace period for everyone, not just Amazon, GoGamer and the EA Store customers.

After everything I've ready here I would never deal with Gamestop.

Also i should add, it wouldnt kill you to wait untill the just launched problems subside.  Hell if you even waited a month after release to buy warhammer you might get a special deal, aside from walking out of the store witha copy in hand ready to play. 

Really never understood the awesomeness of being the first one, or the first group of people, to hit endgame.  I guess i dont get the race to the end type of gamer.  These are the gamers who flip out and have a tantrum when they cant logon exactly when launch starts and start racing to the endgame.