General Discussion

first of id like to state that im a pretty patient level headed person. I'm not some guy that expects things to bend to his will or people to jump when i say jump. i work in retail, though not at a game stop; i happen to work at a video store and i am also in the customer service line of work.

Theres a lot of people angry about the warhammer collectors edition of their pre order that went in retail and didnt even receive a code. a lot of people ( some that even work in other game stops) saw people just giving out codes to their friends etc. you can google all that if ya really care but ill just tell my story ( if you read this far you apparently are bored or are pretending to have some sort of interest)

Back in April of 08 i go into the local game stop and order my collectors edition of warhammer online, easy enough. i dont receive any sort of code at the moment and i just figure they will phone me up with it or i can go get it at a later date. months months months later i see the open beta for all that preorder and the collectors edition people get to get into closed beta. at this point im just kind of wondering why i wasnt invited and hell, i dont have any kind of CD key to put in.

i stumble into the game stop around august and i just say " hey, i pre ordered the collectors edition and im just wondering wheres my code" the guy behind the counter replies " oh were all out.." so i have him look up my receipt. he sees i order up and now magically theres a box back there for people that pre order. im happy enough i just brush it off as a honest mistake. i go home and open the box and just read " thank you for per ordering the fucking game ( not Collectors) here's some cd keys for your open beta, get lost loser."

im kind of curious at this point because the cd key didnt have anything to do with the collectors edition so i phone them up. i go round and round until i have to talk to a manager that tells me " nah man im in the same boat as you, this is all we got" so i figure maybe ill be able to play.

a week or so passes by and i notice my friends getting their cd keys for the head start and i still havent. i phone up gamestop again asking them about my cd key, same story with a little twist. this time the guy is telling me maybe i can pick up my CE of the game today so i ask " oh like age of conan?" the guy replies " exactly."

so i wait until today and i give them a call around 1:00 pm. i know shipment doesnt come on sundays so maybe they were just holding it behind the counter. the guy who i talk to today tells me " nah man, im not seeing anything back here to do with warhammer.." so i just thank him for his time and get off the phone.

basically a completely easy task has turned into a labyrinth of lies and disbelief and spinning of words. im easy to trust people and like i said i work behind a counter as well but enough is enough. ive seen a lot of people that have had the same results or close to just because some guy workin at gamestop wanted to get his G-unit mac on some underage girl or he was feeling generous and decided to give out a bunch of codes.

I didnt make this topic for me alone to rant and for you people to make fun of it or not care. i wanted to see if anyone else had a close scenario and was willing to share their story. i figure the more people we can get talking about gamestops general shitty service they might get people who are capable of taking money, and giving you what you paid for.

whats happened to the rest of you? love to hear it.

I avoid Gamestop like the plague. I am honestly ashamed to be seen in one. When I bought the giant Rockband full-kit I had to arrive before they opened so I could duck in and out real quick. I am not ashamed to be a gamer, but the kind of people my age who frequent that place do make me ashamed to be seen near one. You know, the dorks that Pre-Order every damn game months or years in advance then whine when they miss out on getting to play a few days early....

Dorks like the OP.....

Ha, Just kidding.

But seriously, I wasn't.

It is a shame that all of the stores aren't staffed with good people like the one near me. The store in my area has a really good staff, they are informed and don't let you get ripped off.  Everytime I go in there I wind up saving money, they never let me buy something new that I could save quite a bit of money buying used.  If I ask them about new games comming out, they are honest and tell me they are not going to reccomend anything until they have played it themselves.  Even when i forget my Gamestop card they swipe someone elses so I can still receive the discount. Not all stores have staff like you described, There are a few out there you just have to be lucky enough to find one that is helpful.  I know what you mean though about some of the staff at other stores, I have been to a few others that were  horrible, I think it has everything to do with management.  If you have a good manager, you will have a good staff.  The Gamestop near me luckily knows how to treat their patrons.  I don;t even have to call them to check on things, they call me and let me know if what I was looking for came in and they set it aside for me... but then again they might just like calling me because I am a girl  hahaha! 

Originally posted by cakelizard

first of id like to state that im a pretty patient level headed person. I'm not some guy that expects things to bend to his will or people to jump when i say jump. i work in retail, though not at a game stop; i happen to work at a video store and i am also in the customer service line of work.

 

 

Theres a lot of people angry about the warhammer collectors edition of their pre order that went in retail and didnt even receive a code. a lot of people ( some that even work in other game stops) saw people just giving out codes to their friends etc. you can google all that if ya really care but ill just tell my story ( if you read this far you apparently are bored or are pretending to have some sort of interest)

 

 

Back in April of 08 i go into the local game stop and order my collectors edition of warhammer online, easy enough. i dont receive any sort of code at the moment and i just figure they will phone me up with it or i can go get it at a later date. months months months later i see the open beta for all that preorder and the collectors edition people get to get into closed beta. at this point im just kind of wondering why i wasnt invited and hell, i dont have any kind of CD key to put in.

 

 

i stumble into the game stop around august and i just say " hey, i pre ordered the collectors edition and im just wondering wheres my code" the guy behind the counter replies " oh were all out.." so i have him look up my receipt. he sees i order up and now magically theres a box back there for people that pre order. im happy enough i just brush it off as a honest mistake. i go home and open the box and just read " thank you for per ordering the fucking game ( not Collectors) here's some cd keys for your open beta, get lost loser."

 

 

im kind of curious at this point because the cd key didnt have anything to do with the collectors edition so i phone them up. i go round and round until i have to talk to a manager that tells me " nah man im in the same boat as you, this is all we got" so i figure maybe ill be able to play.

a week or so passes by and i notice my friends getting their cd keys for the head start and i still havent. i phone up gamestop again asking them about my cd key, same story with a little twist. this time the guy is telling me maybe i can pick up my CE of the game today so i ask " oh like age of conan?" the guy replies " exactly."

so i wait until today and i give them a call around 1:00 pm. i know shipment doesnt come on sundays so maybe they were just holding it behind the counter. the guy who i talk to today tells me " nah man, im not seeing anything back here to do with warhammer.." so i just thank him for his time and get off the phone.

 

 

basically a completely easy task has turned into a labyrinth of lies and disbelief and spinning of words. im easy to trust people and like i said i work behind a counter as well but enough is enough. ive seen a lot of people that have had the same results or close to just because some guy workin at gamestop wanted to get his G-unit mac on some underage girl or he was feeling generous and decided to give out a bunch of codes.

I didnt make this topic for me alone to rant and for you people to make fun of it or not care. i wanted to see if anyone else had a close scenario and was willing to share their story. i figure the more people we can get talking about gamestops general shitty service they might get people who are capable of taking money, and giving you what you paid for.

whats happened to the rest of you? love to hear it.

 

damn Gamestop sucks bad espcially if its a small one in a little neighboorhood. I pre-ordered mine and the guy was saying i can get the codes because i made it very clear before i pre-ordered it that i wanted codes before the game started because i could care less about open beta but early-start thats a differant story. Well he promised me up and down he could get a code well i freakin call them last week and say hey wheres the code? there like well we havent recieved any and proceed to tell me to call every gamestop in the area for a code so i can do there job for them. Needless to say im very upset so i message Mythic trying to get the codes and they say goto gamestop well gamestop doesnt have any codes so im coming to you. Its retarded and i personally believe that you should have to contact the game makers for your codes after pre-ordering now because then i dont need a incompetant middle man.

Originally posted by deviliscious

\ I don;t even have to call them to check on things, they call me and let me know if what I was looking for came in and they set it aside for me... but then again they might just like calling me because I am a girl  hahaha! 

My thoughts go to that your a female so they already know you by name and by face upon entry to the story =P just kidding but not really. females get better service then males its a fact. Who want to help a nerdy guy when you can help a girl. But then again you just might be part of the lucky few who have a honest gamestop staff.

Dude I'm still waiting for my pre-order of Duke Nuken Forever and Darkfall. I've been waiting years!

Originally posted by deviliscious

It is a shame that all of the stores aren't staffed with good people like the one near me. The store in my area has a really good staff, they are informed and don't let you get ripped off.  Everytime I go in there I wind up saving money, they never let me buy something new that I could save quite a bit of money buying used.  If I ask them about new games comming out, they are honest and tell me they are not going to reccomend anything until they have played it themselves.  Even when i forget my Gamestop card they swipe someone elses so I can still receive the discount. Not all stores have staff like you described, There are a few out there you just have to be lucky enough to find one that is helpful.  I know what you mean though about some of the staff at other stores, I have been to a few others that were  horrible, I think it has everything to do with management.  If you have a good manager, you will have a good staff.  The Gamestop near me luckily knows how to treat their patrons.  I don;t even have to call them to check on things, they call me and let me know if what I was looking for came in and they set it aside for me... but then again they might just like calling me because I am a girl  hahaha! 

 Girls like you walk into the store and they are tripping over themselves to help you instead of me. I get left standing there  while it takes the entire staff just to to help one girl. YEA I see how that works.