Originally posted by CirilX

Of course they are responsible for GOA's actions, what I mean is that Mark Jacobs barge into their office and sack them all/some of them for this spectacular messup.

Those are two different companies, like Blizzard EU and Blizzard US and they haven't got much in common except for the game they sell.

Ideally, GOA to Mythic would be like WoW EU to WoW US and even though you can see there there that EU is less important and significant to them - their service levels put GOA to shame.

You haven't got a clue what you are talking about. The highlighted text above is simply not true.

"only those people who took these problems for what they were or who were able to register their disappointment/unhappiness/complaints without resorting to foul language, threats, etc. can hold their heads up high.

Oh what a night…

Mark"

He has the right of it.

Anonymity + Audience = A$$hole

this is true in about 95% of what I read online in forums tbh.

Im a developer myself - on a smaller scale atm.

It's a wonder that any developers bother to engage with their games' 'Community' at all given the sort of bile and vitriol they deal with when the shit hits the fan.

pretty soon all you'll hear about games will be sterile PR statements.

Originally posted by Raztor

Originally posted by CirilX

Of course they are responsible for GOA's actions, what I mean is that Mark Jacobs barge into their office and sack them all/some of them for this spectacular messup.

Those are two different companies, like Blizzard EU and Blizzard US and they haven't got much in common except for the game they sell.

Ideally, GOA to Mythic would be like WoW EU to WoW US and even though you can see there there that EU is less important and significant to them - their service levels put GOA to shame.

 

You haven't got a clue what you are talking about. The highlighted text above is simply not true.

Care to prove me wrong then? Saying "you're wrong" is hardly enough, sorry.

GOA got the rights to distribute and run the game in Europe. Cant really blame Mythic for selling to the highest bidder.

Problem is... GOA is french!!! nothing against french people, but French companies cant seem to do any thing right these days. Its usually a good idea to avoid them when they try their hand at mmo's and gaming. Dark and Light anyone. Vivendi is the only french company i can think of that had some success, but then again they became international multination based.

All i can say is, this is not a surprise.

Originally posted by Adythiel

Originally posted by holonist

This could only come from a US player ... for the 1000000 time , UNDER EUROPEAN LAW EVERY SINGLE GIFT INCLUDED ON THE PACKAGE ITS PART OF THE PRODUCT AND PAID BY THE PRICE ASKED .

So yes , everyone who preorerdered a CE or a SE from a premium actually paid for OB access . Just let it rest , we are tired of beating this dead horse .

 

This is what is called a "legal loophole". The price of a Warhammer Online boxed game is the same price as a Warhammer Online boxed game with the goodies included. Due to local laws, the bonuses are labeled as being included in the purchase price of the game; which coincidentally as was earlier mentioned is the same price as the game without the bonuses.

This is the exact same thing as Canadians being asked a question whenever they win a contest. It is a loophole that allows companies to give away products and still be in compliance with local laws. This is nothing more than a legal loophole. While it appears to European authorities that you did in fact pay for said bonuses to be in compliance, you really did get them for free. A box without said goodies costs the same amount of money.

You can call a table a chair all you want , you are wrong . The EU law its pretty self explanatory on this , go google "hoover air tickets" if you want .... and , no , the prices are RATHER different .

Originally posted by Adythiel

Originally posted by haltea

B U L L S H I T

 

Why? It sounds like you missed his entire point. All he is saying is that the vitriol displayed by numerous people for something that isn't even ready to go live yet was uncalled for. Quite frankly, I agree. Yes it sucks that Europeans haven't been able to get into the WAR Open Beta. It isn't the end of the world. You aren't paying for Open Beta. Yes, I realize a large number of people put money down for a pre-order. That isn't paying for Open Beta. That is putting money down to reserve a copy of the game. The Open Beta key, the Head Start key, the free items, those are all bonuses for reserving a copy of the game at release.

 

If we as gamers continue to go down this path of vomiting up condescending vitriol, we may not have these same kinds of opportunities because developers won't want to put up with it. If anyone ever wonders why developers stop posting on official forums after a couple of months post-release of a game, just look at what kind of things are being said by the players. Next, put yourself in place of the developer. What if those posts were directed at you? How would you feel? I'm not really a huge fan of Mark Jacobs, but the point he makes in that blog post is no less valid as such. Just because you don't like what someone is saying doesn't mean it isn't factual or correct.

And this works both ways.

I'm not condoning any of the personal diatribe I read yesterday, but the basic premise is understandable and valid.

GOA looked like amateurs and we all KNEW it was going to happen.

Don't try to defend the indefensible, sunshine.

Great post by Mark and he hits the nail right on the head.

On a side note this is why I play Online games. I enjoy killing, maiming, destroying the hopes of all the scrubs that infest this earth and like to play games.  Since I can't kill these a-holes in real life might as well do it in a video game of my chosing.

Originally posted by Runoff

You cant sell a car to someone and when its delivered remove the wheels can you?

Open beta, and Preview weekend are there as a BONUS for pre-ordering.

Cancel your pre-order and see if you get those things trying to buy it on release.   O wait its released...

You are doing nothing but having a bonus.  That is it and that is all.

As good as it is that Mark Jacobs has even bothered to post it simply doesnt really matter. He can sit there and type as much as he wants about the EU issues, it doesnt change a thing.

NA get to play on time and smoothly and will no doubt recieve great support and feedback and as always us Euro players get shafted, we get a late release, no support and rubbish feedback from GOA who like to tell us "they are doing everything possible to get it fixed".

Its a load of bull, GOA where incapable of doing things properly in DAoC and they are quite obviously exactly the same with Warhammer.

So please no more excuses for these guys, they have let the Euro community down once again and now we have to ask how many more times are they going to let us down.

Garrik

Originally posted by onlinenow225

Originally posted by Runoff

You cant sell a car to someone and when its delivered remove the wheels can you?

 

Open beta, and Preview weekend are there as a BONUS for pre-ordering.

Cancel your pre-order and see if you get those things trying to buy it on release.   O wait its released...

You are doing nothing but having a bonus.  That is it and that is all.

Your argument is flawed.  This product uses OB entry as a selling FEATURE.

You clearly have no idea what you are talking about.

Originally posted by Lelob

Newsflash for small minded ignoramuses: THINGS ARE SUPPOSED TO GO WRONG IN BETA! THATS THE POINT!

Yeah m8, but where is the beta, second day and I cant even make account?!

Originally posted by haltea

B U L L S H I T

Totally agree. This guy is the most arrogant person I have seen in charge of a company. Arrogant and rude. And they hire AGAIN the company that have been giving a crappy service along the years. And now he comes here whining about.. insults in a forum I guess? God... what is he THINKING???

 Marks blog is just a bit unwise.

You can't condone people getting criminally abusive but you really do have to take it with a pinch of salt and put it into context.  Mythic and GOA fanned the flames with their marketing strategy.

I hve a lot of respect for the guy but if this blog was meant to be an exercise in damage limitation - which it should have been it wasnt a good idea to take it off topic and provide more fuel for the flames.

People do need to calm down though.    GOA dont come out of this looking good and neither do the people at Mythic that are supposed to be managing them or chose them in the first place.  

OB access was used as a specific marketing tool as were the CM roles.  You have to question the wisdom of this given what has happened.

It seems to me that whatver this error is that is preventing people creating accounts etc was entirely preventable and common sense would have had the systems tested last weekbut it appears GOA didnt remotely expect there to be a problem and Mythic failed to realise it was a potential PR Disaster waiting to happen.

Well lets see what happens over the coming days Ladies and Gentlemen becasue it seems whatever GOA are upto at the moment isnt working however we know we have a working account registration and verification in the US.

Ultimately most of us want to see the game up and running in EU and get some time in OB to test out a few of the classes before Headstart and launch.

It is perhaps a good thing this has happened to knock GOA and Mythic down a peg or two but it isnt remotely likely that Mythiic could drop GOA at this point even if they wanted to .   Surely GOA realise how bad a screw up this was and Mythic /EA can be in no doubt this could affect the bottom line.

It is all coming down to cold hard cash and it is hard to imagine EA will tollerate these sorts of errors in the future.

Originally posted by DrDwarf

 Marks blog is just a bit unwise.

You can't condone people getting criminally abusive but you really do have to take it with a pinch of salt and put it into context.  Mythic and GOA fanned the flames with their marketing strategy.

I hve a lot of respect for the guy but if this blog was meant to be an exercise in damage limitation - which it should have been it wasnt a good idea to take it off topic and provide more fuel for the flames.

People do need to calm down though.    GOA dont come out of this looking good and neither do the people at Mythic that are supposed to be managing them or chose them in the first place.  

OB access was used as a specific marketing tool as were the CM roles.  You have to question the wisdom of this given what has happened.

It seems to me that whatver this error is that is preventing people creating accounts etc was entirely preventable and common sense would have had the systems tested last weekbut it appears GOA didnt remotely expect there to be a problem and Mythic failed to realise it was a potential PR Disaster waiting to happen.

 

Well lets see what happend Ladies and Gentlemen

Ultimately most of us want to see the game up and running in EU and get some time in OB to test out a few of the classes before Headstart and launch.

 

It is perhaps a good thing this has happened to knock GOA and Mythic down a peg or two.

 

 

 

Agrred

Worst kind of damage control is to be attack the community .
They are to blme if they didnt see this coming.They should have taken GOA to task before .
How on earth any company even if it was a good one should be able to manage 500K+ people trying to register withing a few hours span time when the beta game was starting in few hours.

No point coming out now and expressing remorese for something which was easily forseen. On various forums people have been crying out foul for GOA and expressing there fears about GOA.
If Mr Mark claims that they actively follow the community forums how come they missed this one .1 week back peopel in various forums starting predicting this nightmare would realise .
 

Was the beta in the US smoother then in Europe cause of less Beta accounts that were handed out? 

Correct me if Im wrong but I read there are 50K beta users in the US while there are at least more then 100K in Europe. 

Wow if you guys get this worked up over a game (even though I should know after going to a few football games) then I would really hate to see how you will respond when something really bad happens. I used to think Europeans in general were more laid back than this. Have a pint!

Cheers!

Originally posted by haltea

B U L L S H I T

Your comment is, yes

All I read was:

Mark Jacobs: "Yes, we should have listened to the DAoC Europe players and gone with a different company to host WAR, my bad"

Originally posted by haltea  

 

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Originally posted by haltea

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You are not getting it. They screwed thousand of paying consumers and whats his solution? Complain about the foul language of some of them? That only is a lousy attempt to hide incompetence.

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What paying customers? Putting money down on a pre-order doesn't make you a paying customer. Until you've purchased the box and started paying monthly fees, you aren't a paying customer.

That also isn't his solution. He is venting at the idiocy shown on the Internet today. That wordpress site is his...personal...blog. What is hard to understand about that? If it wasn't linked here, would you have ever seen that post?

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Oh come on, he knew exactly who would be reading it. If he wanted to vent his opinions somewhere noone, or only his friends, would read it he could have posted on a private forum or scribbled on a piece of paper and thrown it in the bin.

He was addressing the community directly or trying to defer blame.

People are acting crazy here in the EU - or as a fellow swede on another forum said:

"as long as GOA don't screw up Head Start there's no reason to soil your pants. maybe a wee wee is in order but please, keep the brown to yourself"
 

Alot of people - including some posts in this thread - should take some medication if their posts are in any way true expressions of their personas.