You know why customer support is better in US, and GOA threads us a like a bag of beans?

Because people in US got GUNS man

Originally posted by doooby69

Originally posted by ronan32

Originally posted by Kunou

Originally posted by MarL

This is why pre order beta is bad.......you guys think your special, and turned the beta user into a "paying user".

Open beta is to test the login servers/main servers, and beacuse its a test you get a free look at the game, o wait you had to pay.

 

Wrong.  No one "paid" to be part of the beta by pre-ordering the game. The price you paid for the pre-order is subtracted from the price you will pay for the retail box when you go pick it up on launch day. So if you paid $5 on your pre-order, the retail box will cost $5 less on launch day. Also, if you decide during beta that the game isn't for you, you can cancel your pre-order and get that $5 back. So you're not out any extra money to test the game regardless of if you end up buying the game or not. Of course this probably varies from store to store, but everywhere I've ever pre-ordered or bought games from this has been the policy.

 

Well done on totally missing the point..oh and i see you have this attitude because you are from America and your beta is up and running. If Goa are not ready to let players in a week from launch then the launch of the game will be a disaster.

They told us that every thing was fine with their servers and that they expected no problems, they were even cocky in saying this....I am sure you wouldn't have this attitude if you were a european player, perfect case of "i got my beta screw the rest of you" you don't deserve to be a community manager if you are going to post nonsense.

 

hey man, if your talking bad about america then were gonna kick yo ass!

oh ya?? who you going to send? hitl...umm i mean bush?

man i hate Beta's.  everyone wants a free try of a game.  they want it so bad they are willing to pay for it too...cant you people wait until the damn thing is released?

Originally posted by turbotiger

Originally posted by grimboj

Until they fix it we dont actually have OB access. We paid for OB access. I can understand if the servers are unstable, the gameplay is bugged or some classes are nerfed to unplayability but by asking us to pay for OB there is a distinct implication that the 'ACCESS' part will be bug-free.

Why anyone would even consider paying to be a betatester is beyond me - next you will be paying to go to work

Because the latest trend is to not let people play a demo or try the game out. All that is left is Open Beta, which is never free these days, unless you camp Website to catch the odd free OB key they are handing out. Personally, I don't care about the whole thing. I payed 10 Euro so I could test it, and if it is rubbish, I can save myself 40 Euro. Conclusion is: it's rubbish, so I can spend those 40 Euros on something more useful this week.

Originally posted by nobrains8503

No doesnt make it right, just means if i was at home and WAR wasnt available i wouldnt be trolling forums with complaints, I would find a better use of my time until they fixed whatever they need to fix.

Which would be when exactly?  Weve been left in the dark as to when to expect it to be working.  So its no wonder we all keep trying every few hours or so.

Originally posted by nobrains8503

Just curious is this how things get done most of the time over there? Complaining, complaining, complaining some more just for the sake of complaining?

The difference between us is that *most* of us over here dont need a game 24/7 so we dont get all huffy and puffy over something not going live or being playable at a certain time.

MMO's are rarely served perfectly on a silver platter. Step off the soap box, we and the rest of the world by now realize that you cant log on by some mistake. It happens not the end of the world.

/still at work getting paid to let you know how it is

Do not know if you have any experience at all about europe or just making things up in your mind. But can tell you from experience that NA (North America) is much more customer complaint heavy than Europe. There is a reason why lawsuits are over 100 times more occuring in US than Europe about customer dissatisfaction. And yes, I know what I am talking about, I own a company where I have a Euro office and a US office. Both have things that are better in the other office, but when it comes to complaints, the US office have had to hire 2 extra support personel just to handle installations by phone as the customers cannot install products by reading manual. On the other side I have had to hire 2 more support personel externaly in Europe as customers there manage to screw up their systems more often.

Originally posted by Kunou

Originally posted by MarL

This is why pre order beta is bad.......you guys think your special, and turned the beta user into a "paying user".

Open beta is to test the login servers/main servers, and beacuse its a test you get a free look at the game, o wait you had to pay.

 

Wrong.  No one "paid" to be part of the beta by pre-ordering the game. The price you paid for the pre-order is subtracted from the price you will pay for the retail box when you go pick it up on launch day. So if you paid $5 on your pre-order, the retail box will cost $5 less on launch day. Also, if you decide during beta that the game isn't for you, you can cancel your pre-order and get that $5 back. So you're not out any extra money to test the game regardless of if you end up buying the game or not. Of course this probably varies from store to store, but everywhere I've ever pre-ordered or bought games from this has been the policy.

Totally BS. In some countries you CANNOT get that $5 back, therefore you are paying to be in beta.This is what happens when Mythic uses beta as a marketing tool rather than for testing purposes. Saw marks blog earlier and he was stating how he didn't understand why some people were upset... well not getting a service they paid for might be a good place to start. The actual beta for this game is being done by the elder testers, OB is just a marketing farce to get fanbois to feel like they are special.

Maybe if stores and game designers would stand behind what they sell with a return policy, it would eliminate people wanting to play a game for free and result in better games being released.  I personally have plopped down 50 plus dollars for a game that is hyped to be awesome and find it's garbage too many times.  Oh..........you can return it for a piece of crap with the same title....wonderful.   Let's think of some examples.............Vanguard-on release, Two Worlds,  Spiderman for PC, Total Annihilation, etc., etc.

Originally posted by kujii

Maybe if stores and game designers would stand behind what they sell with a return policy, it would eliminate people wanting to play a game for free and result in better games being released.  I personally have plopped down 50 plus dollars for a game that is hyped to be awesome and find it's garbage too many times.  Oh..........you can return it for a piece of crap with the same title....wonderful.   Let's think of some examples.............Vanguard-on release, Two Worlds,  Spiderman for PC, Total Annihilation, etc., etc.

That is what Demo's and Trail Accounts are for - not beta tests. Give it time and there will be trail accounts for WAR too.

dont understand why ppl still debating about paying for open beta, WAR themselves have gone out and sees the participants in Open Beta as paying customers. So how can some people here still claim its some sort of benefit? If its a benefit or bonus you dont sell it as part of a package.