Anarchy Online

Well, I decided what the hell, 30 free days plus 700 points to reactivate. Maybe I'll overlook the shitty customer service they've recently become famous for. But, lo and behold, Funcom even manages to fuck their own offer up ( surprise ).

This is the e-mail:

You are receiving this newsletter because you are a subscribed member, or you have shown an interest in Funcom products. You may unsubscribe from this publication at any time.

Dear Anarchy Online Fan, We want to celebrate our history with you, and are delighted to present once in a lifetime special offers and awesome 7 year anniversary gifts for you! We believe you will be positively surprised to discover all the changes we have made, and the new content we have added, since your last visit. Therefore we are pleased to offer you 30 days free play time, and give you the unique opportunity to check out all the cool new content and re-familiarize yourself with the game. If you use this offer to reactivate your account, we will also add 700 paid points to your account for free. This will allow you to buy new outfits, vehicles and other goodies for your character. This offer ends July 4th, so act now to avoid missing out! Reactivate your account here. If you have un-installed the game, please go to www.anarchyonline.com/download/ for a fully updated client. In futher celebration, we have put together a video that tells the story of Anarchy Online from launch 'til now, with all Game Directors sharing their thoughts on Anarchy Online. See it here. Also, an updated letter from the Game Director is available. Read it here. Join us this weekend, as there will be presents and non-stop celebration throughout Rubi-Ka! We would like to thank you for your support during all these years and we hope to see you in-game very soon! Regards, Funcom

© 2008 Funcom. All rights reserved. Funcom is headquartered in 167 Drammensveien, Oslo 0277, Norway

Notice the parts in green.

So, I go to my account page and get this:

Upgrade Subscription '   '

Return to Rubi-Ka

[ Product Info ]

You have a time-limited offer to upgrade your account with 30 days of free game time and 700 service points. - By using this offer your account will be credited with 30 days game time and 700 service points at no cost. - Your account will be reactivated as part of this offer. - Should you wish to end your subscription to Anarchy Online at no charge you are able to cancel your subscription via this site. USD $ 0.00

now im pretty users from what people said in game that it is really a free 30 day subscription but if you dont cancel the account after 30 days, then the payment choice you selected starts. i guess if youve been screwed by them before i could see the confusion but its like any free trial, they ask you to select your payment choice for once the trial is over so they can start charging you should you choose to stay (or forget to cancel).

still a good deal, since i was unlucky enough to pay the full amount for upgrading from froob a month ago....its now like $7 for full expansion with 37 days before monthly subscription starts..... sucks for me i guess =/

double post to celebrate the double thread

i understand how your upset, and you expected it to be free. it seems to me like maybe you read it wrong? it does say if you reactivate your account(which obviously means pay) they will give you a free 30 days and 700 points. they probably shouldn't say its free soon as how you have to pay to get it, but what they mean is you don't have to pay extra to receive those perks. the only thing thats bullshit about that is that they make you pay for ALL of the expansions...anyway those are my thoughts.

Originally posted by steelfrenzy

i understand how your upset, and you expected it to be free. it seems to me like maybe you read it wrong? it does say if you reactivate your account(which obviously means pay) they will give you a free 30 days and 700 points. they probably shouldn't say its free soon as how you have to pay to get it, but what they mean is you don't have to pay extra to receive those perks. the only thing thats bullshit about that is that they make you pay for ALL of the expansions...anyway those are my thoughts.

That's what I mean by falsely advertised. "Reactivate" is not the same as "upgrade". Nowhere in their little e-mail offer does it say I need to upgrade, only reactivate. I have no desire to upgrade this account any further since it is mainly just for storage/dual-boxing purposes. My main account has all the expansions already. I was planning to renew this one and my main, but I'm not going to mess with it now.

I'm sorry, I love the game. I really do. But this is just showing more of the lack of attention and customer service that Funcom has been displaying recently and I'm not doing anything as far as subscriptions go unless what I am subscribing for is clearly and definitively stated ( has now been over 48 hours since I e-mailed them for help/clarification on this issue, and it was the waiting for over a month for a customer support response on a billing issue which caused me to cancel in the first place).

I just wish they'd get their act together.

ahh I see where your coming from with that :/ it does seem like they tried awfully hard to hide the fact that you had to pay extra until the time came when you actually had to pay >.<