They boasted 700,000 accounts the other day.  Now, how many of these emails were sent out?  I find the timing of their 700,000 accounts news release seriously misleading.  See, Funcom's CS staff did a great job of sending out emails.  Who says their CS department isn't good?

Dear Age of Conan customer,
     
We are sending you this mail to notify you that the subscription period for your account XXXXXX ended on 01-JUL-08.

Once you are ready to continue your adventures, please log in to https://register.ageofconan.com to reactivate your account. Your friends and enemies in Hyboria await you.

We wish to thank you very much for spending time with us, and we hope to see you again soon.

Sincerely,
Funcom

Cher client d'Age of Conan,

Nous vous confirmons que votre compte XXXXXX a ete resilie le 01-JUL-08.

Votre compte sera encore actif jusqu'a la fin de la periode d'abonnement, se terminant le [Subscription End Date].

Nous vous rappelons que nous conserverons les informations de votre personnage, pour vous permettre de reprendre l'aventure la ou vous l'avez laissee ! Nous vous conseillons de noter dans un endroit sur les informations de votre compte, afin de pouvoir le reactiver sur https://register.ageofconan.com ulterieurement.

Merci d'avoir ete avec nous en Hyboria, nous esperons vous revoir tres bientot dans nos contrees barbares !

Cordialement,

Funcom

Sehr geehrter Kunde,

Mit dieser E-Mail setzen wir Sie davon in Kenntnis, dass der Abonnementszyklus Ihres Kontos XXXXXX am 01-JUL-08 abgelaufen ist.

Falls Sie Ihre Abenteuer fortsetzen mochten, loggen Sie sich bitte unter https://register.ageofconan.com ein und reaktivieren Sie Ihr Konto. Ihre Freunde und Feinde warten in Hyborien auf Sie.

Wir danken Ihnen, dass Sie bei uns in Hyborien waren und wir waren sehr erfreut, wenn wir Sie bald wieder, in den barbarischen Welt, begru?en konnen!

Mit freundlichen Gru?en
Funcom

Apreciado cliente de Age of Conan,

Te enviamos este mensaje para notificar que el periodo de suscripcion de la cuenta XXXXXX finalizo el 01-JUL-08.

Una vez que estes listo para continuar tus aventuras, por favor registrate en https://register.ageofconan.com para reactivar tu cuenta. Tus amigos y enemigos de Hiboria te esperan.

Deseamos darte las gracias por compartir tu tiempo con nosotros y esperamos volver a verte pronto.

Atentamente,
Funcom

Did your subscription run out on the 1st july 08? If so, im a bit confused as to the point of this post?

Originally posted by Artermis

Did your subscription run out on the 1st july 08? If so, im a bit confused as to the point of this post?

People complain all the time Funcom doesn't have customer service.  I'm saying they are wrong.  Funcom sent me an email showing my account was cancelled.  I'm wanting to see how many others got the same email from Funcom.

Although i have had no problems with getting any ingame issues sorted by GMs (raised 5 tickets, all solved in the same day - and once solved while i was offline), I dont think you can base whether their customer service is any good by a resubscription email, which is more than likely an automated email cron job.

tbh i thought you were being sarcastic lol. Sorry :P

I would see this more of a troll post. You REALLY want us to see that you canceled.

It is a veiled attempt at trolling..but, hey, to each their own.

Good luck

I thought it was sarcastic too.  Of course they're going to try to get people to come back, that's not customer service, that's common business sense.

All this shows is their computers are better at "customer service" than their employees.

Originally posted by openedge1

I would see this more of a troll post. You REALLY want us to see that you canceled.

It is a veiled attempt at trolling..but, hey, to each their own.

Good luck

Meh, naaaaa, you got me all wrong.  I save my trolling for the DFO forums.

Ingame support was good to me (waited 5 mins for a reply), but i wont be renewing my account.

The game was just too boring, no economy or crafting (those free koran games have better crafting) and last two days my server was almost empty (i played in the morning so maybe that was the reason).

I will buy one more month to play next year, maybe they will change something.

Edit: I posted here, because i cant post any feedback at aoc forums (non-active account).

i don't get it?  a computer sent out an email on a specific date to you and you think that is customer service?

O_o my email :O shocking!!!!

Dear Age of Conan customer,
     
We are sending you this mail to notify you that the subscription period for your account XXXXXX ended on 01-JUN-08.

Once you are ready to continue your adventures, please log in to https://register.ageofconan.com to reactivate your account. Your friends and enemies in Hyboria await you.

We wish to thank you very much for spending time with us, and we hope to see you again soon.

Sincerely,
Funcom

________________________________

Ooooh!! look what I got in June it must be some kind of weird AOC customer service conspiracy. Looks for tinfoil hat....

first attempt to troll how did I do?

Reading the cancellation messages in four languages has been fascinating, especially for the difference between them.

Caveat. I speak English and French fluently, but I had to rely on Babel Fish to get an approximate translation in Spanish (though I once learned its basics) and German.

French tends to be a verbose language in comparison to English, but even here it has an additional sentence found in none of the other versions: "We remind you that we will maintain the data of your character, to allow you to continue the adventure where you left it." (Wasn't there something mentioned somewhere, the EULA or wherever, that basically said they were not making such guarantees?)

Also of note is that, unlike the French version, the Spanish version is written in an informal tone (tu instead of su, etc.).  Perhaps it has to do with social conventions, but I doubt it.

There are other variations throughout, which has me thinking that each of these versions, although based on a similar model, did not originate as translations of the other.

Cancelled account emails are as automated as "Welcome to Age of Conan" emails. It's called subscription "churn". People come and go, come back and go again.

well the poll may not be showing us how great AoC's customer service is.....

What it is showing me though is this.

Almost 60% of 45 voters so far have canceled their accounts.

54% got the email and 5% expecting it.

While 41% said no because they did not unsubscribe.

Still in contrast not going to well for AoC as usual.

Aw Shannia darling. You are so great! Look at what you got. Amazing. You canceled conan! Big girl!

Originally posted by neonaka

well the poll may not be showing us how great AoC's customer service is.....

What it is showing me though is this.

Almost 60% of 45 voters so far have canceled their accounts.

54% got the email and 5% expecting it.

While 41% said no because they did not unsubscribe.

Still in contrast not going to well for AoC as usual.

Well even though it has now climbed to a new height of 52 voters with 44.2% now saying 'No', unfortunately it means absolutely nothing at all in statistical terms.

52 is obviously too small to be a representative sample, MMORPG forum voters aren't representative of AoC players & last but not least, people with a grudge who have cancelled are obviously more likely to vote.

Wake me up when the count gets up to 10000.