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Nadia 5/20/08 5:05:00 AM
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Hard Core Member
Joined: 7/26/03
Played and enjoyed: |
READ access for ALL is coming soon
Pre-order Accounts Getting Frozen forums-us.ageofconan.com/showthread.php At the moment pre-order accounts, which are not part of the Early Access program or have not yet registered a valid retail-key, are put into frozen status. This is because only Early Access customers and those with a registerd retail-key are actually allowed to play on the servers.
These pre-order accounts are also blocked from accessing the forums as they are only available for customers with currently active game accounts (which right now the pre-order accounts without a valid retail-key are not) This is actually correct behaviour of the billing system. As soon as the servers have been opened for launch, these customers will have to enter a valid retail-key in order to unfreeze their accounts and get access to the game servers and the forums. We will open read access to the forums for everybody soon. But it will always be that only customers with valid game accounts will be allowed to write posts and engage in discussions with the community. __________________
Oliver 'Tarib' Kunz Senior Community Manager
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Wozzle83 5/20/08 5:08:20 AM
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Novice Member
Joined: 5/20/08 |
Fair enough, reading was all I wanted to do until I get the game anyway Thanks for the info |
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Pheare 5/20/08 5:14:58 AM
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Novice Member
Joined: 5/20/08 |
Thanks a ton for the helpful posting. I was getting a bit worried myself when I saw the Frozen account status etc. They really could have planned this out a little better. Ah well, all games have their bumpy launches. |
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Raolan 5/20/08 5:30:07 AM
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Novice Member
Joined: 2/14/07 |
Showing forum access as banned and account status as canceled/frozen is probably one of the dumbest things I have ever seen. I was literally about to call my bank and stop the payment for the game but figured I would check here first since emailing their support center isn't working and i couldn't find a phone number. I can't even check the link as it requires you to access the forums which I am being told I am banned from. |
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FE|Tachyon 5/20/08 5:41:55 AM
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Hard Core Member
Joined: 2/23/04 |
My account shows as active in the registartion part of their site, I updated the retail key and it reopened it. I still have Zero access to the forums. |
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Nadia 5/20/08 5:57:08 AM
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Hard Core Member
Joined: 7/26/03
Played and enjoyed: |
Originally posted by FE|Tachyonhow I got Forum access was this:
went to AOC account settings -- one of them says Create or Update my Forum Login
I did that yesterday and was able to access the forums 30min later |
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ZtwoD 5/20/08 6:08:40 AM
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Novice Member
Joined: 5/17/08 |
Agreed with saying thanks for the info. As a european I wont fingers crossed be ingame till the 23rd so having the access just to readthe forums is a great help to keep an eye on things. |
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Jemeryl 5/20/08 6:24:41 AM
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Novice Member
Joined: 9/21/04 |
Originally posted by RaolanI completely agree, it's the worst form of customer service I've yet experienced in an MMO (and I've played many since '98). I hope they soon learn to treat their potential and current customers better, all we needed was to be informed! |
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Tarwater 5/20/08 6:27:58 AM
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Novice Member
Joined: 1/18/05 |
Well, I just wish I had some idea what is going on.
Can't get into the forums -- says I'm banned. (I know I'm not the only one there.) My account is frozen and everytime I try to log in, it says that my username/password is case sensitive (i.e., it won't let me log in).
I hope I can stick with this. It's been frustrating so far. |
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megamike77 5/20/08 6:38:25 AM
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Novice Member
Joined: 5/20/08 |
Yep..I'm having the same problem too. I'm waiting patiently. Problem is it's just about 5am and I hate wasting my time. If it's a valid key they want, I have one. I don't suppose they posted a link where we can enter it in without disrupting my preorder perks? Anyone have an ETA on this? |
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Tarwater 5/20/08 6:44:22 AM
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