Pirates of the Burning Sea

I cancel my account a LONG time ago.

And today I saw, on VISA, that they didn't register this "cancel" option apparently.  I have to re-cancel today and see that I will still be subscribed for 1 more month...trying to steal $30 from me are you?  Aren't you content that I actually TRY your game?  And quite frankly, coming from SoE, I am surprised and have no patience whatsoever.

I purchase the game and play it 3 or 4 days (over a week or two, not in a row), then I cancel my sub.  If there is "in waiting" or whatever other issues on THEIR side, this is not my concern.  It is also not my concern to double check everything.  It is their side of the responsability quite clearly here.

I am considering the option to contact VISA for a first time in my life, and to make them use their muscles on SoE fraudulous attempt.

its just a bloody mistake calm down and its probably yours...iv never had a problem with soe and money/sub

It is the first time it happen to me in years of dealing with many MMOs companies.

You can rule out the possibility that I made a mistake.  I did hit the cancel button.  Of course, I didn't follow up and double check, this isn't my responsability to make sure their website is functional, it write something like: Waiting or whatever when you cancel, instead of acknowledging it.

Again, technicals issues are THEIR side of the bargain, on every layer.

Wow...whine... =.=...

U know, it could be that your internet connection screwed up and the click didnt end up at SOE.

Either way, when dealing with money, always double check. It IS your own fault for not double checking.

Housam I would have to agree with the OP on this one. I personally have witnessed a processing failure with their automatic payment system. When you cancel your payment, it will display "Pending". Mine, just like the OP's, did not cancel. Instead, it rolled over my billing date and decided to charge me for another month.

I'm not going around screaming FRAUD, but I do think they should pay  a little more attention to their billing issues.

Originally posted by banaaantje

Wow...whine... =.=...

U know, it could be that your internet connection screwed up and the click didnt end up at SOE.

Either way, when dealing with money, always double check. It IS your own fault for not double checking.

The message CHANGE from subscribing to something else, so they register my cancel.

Anyone who has subscribed to one or more SoE MMORPG's over the years and frequents the forums for those games has seen this kind of thread before.  Issues with the Cancel option on the Station Pass account website are not uncommon.  That being the case, it is your responsibility to follow up and make sure your account was cancelled.  If you did get billed after you thought you cancelled, give SoE a call and they will refund your money (because this is a known issue).  Good luck.

Originally posted by Anofalye

It is the first time it happen to me in years of dealing with many MMOs companies.

 

You can rule out the possibility that I made a mistake.  I did hit the cancel button.  Of course, I didn't follow up and double check, this isn't my responsability to make sure their website is functional, it write something like: Waiting or whatever when you cancel, instead of acknowledging it.

 

Again, technicals issues are THEIR side of the bargain, on every layer.

As for waiting for it to cancel, you paid for a month, it will take a month for your account to close.

To fix this ongoing issue, and what I have started doing, is just remove your payment method. Remove your CC and the mistake won't happen. It's a pain, but it's a guaranteed method.

If they don't refund, I will ask VISA to block SOE and get it back, as it was a fraud.  (charging after the customer hit cancel and get a visual confirmation that your website register this command is a fraud)

I am patient however and waiting a few days to see if their CS is any use.  ATM they say stuff about the need to go on their webpage and the link doesn't work.  Will retry later, but I expect to be heading to VISA CS in 3 days or so, as I don't expect SOE CS will resolve that.  VISA will resolve everything however; the consequences for SOE however will be unfortunates, but if they leave me no other option...