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 Thread (4 posts)
Szark  3/25/08 12:24:46 PM
#1

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News Manager

Joined: 5/02/06
Posts: 3341

SOE has posted a profile of Ethan Nason, a Subject Matter Expert on Star Wars Galaxies.

What is your real name? Ethan Nason.

What is your official title/position? I am the Subject Matter Expert (Technical Writer) for Star Wars Galaxies..

How long have you been working on Star Wars Galaxies? I have been working on Star Wars Galaxies since June 12, 2003.

What profession do you like to play in Star Wars Galaxies? I play a Jedi and an engineer (old school Droid Engineer).

What types of things do you do in a typical day at work? A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, documenting policies, procedures and workarounds for the CS team, maintaining the internal Wiki resource, attending status meetings with operations and/or development, maintaining 'top issues' lists for use in various reports, initial testing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, and play-testing.

Read more here.
 
forthelulz  3/25/08 6:30:25 PM
#2

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Novice Member

Joined: 2/25/08
Posts: 228

www.soesucks.net

What is your real name? Ethan Nason.

What is your official title/position? I am the Subject Matter Expert (Technical Writer) for Star Wars Galaxies..

How long have you been working on Star Wars Galaxies? I have been working on Star Wars Galaxies since June 12, 2003.

What profession do you like to play in Star Wars Galaxies? I play a Jedi and an engineer (old school Droid Engineer).

What types of things do you do in a typical day at work? A typical day at the office could include auditing of current answers and creation of new articles for the Knowledge Base, shredding documents, procedures and cop-outs for the CS team, editing the wiki to remove bad press,avoiding doing ts reports , maintaining 'top issues' lists for use in various reports, deleteing of problems reported by the community. (primarily from the ticket system), assisting CS management and teammates with issues and investigations as needed, answering tickets, faxing resumes to blizzard,giving smed his medication,and playing world of warcraft.

fixed!

http://www.soesucks.net/modules.php?name=Forums&file=viewtopic&t=10
Prime8  3/25/08 10:41:18 PM
#3

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Apprentice Member

Joined: 12/17/07
Posts: 104

They didnt ask him what he wants to be when he grows up :P
 
Cpt.Stubbing  3/26/08 9:52:32 AM
#4

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Novice Member

Joined: 5/06/06
Posts: 249

EQ2, SWG, CoH, CoV, 9 Dragons, LoTRO, MXO, Planetside, GW, and many more...

"Old school droid engineer"? LOL