After a few weeks of playing, my account gets suspended because of a "name violation."

I THINK, they are reffering to my TRIAL account named Poorape who I have not touched since the trial.

I am asking for help because I don't know where/who to respond to since there whole damn support is automated and doesn't answer any important questions.

so if anyone has delt with this or any relating issue, please help me because I haven't heard a word from since a message saying this:

"Your 72 hour suspension has passed now respond to this message giving minimum of 3 names you would like to change to. And don't reply back to this email address either.

Sincerely, the Tabula Rasa Support Team"

.............WELL WHERE THE ***** DO I RESPOND????

help.plaync.com/cgi-bin/plaync.cfg/php/enduser/ask.php

That should get you to support logon screen. Click my stuff and logon. Not sure what happens if you havent set a password for it yet.

If that doesnt work read your email carfully, there should be a link somewhere that gets you directly to the place where you reply.

i played the beta and the live....dont bother ....it isnt worth the time or money...

thanks for the help but now I have another issue.

I don't have a Support account. so when I tried creating one it says my email is already used so evidently I DID make one, so I enter my email address for my password recovery. Now it says that there is no account with that address................................ someone kill me

Ya, plaync has the worst customer service of any gaming company I have ever seen.

Once I got an account hyjacked, and I had the cd-key of the account, the original name, the original credit card, and the original information was all mine, AND THEY WOULDN'T give me my account back, unless I could give them the serial number from the first scratch-card that came with the game.... ya know, the SUPER LONG number on the flimsy piece of paper that EVERYONE pitches after use?!?!

ya, total rip-job.

You named your character "Poorape."

Full stop.  Poorape. 

Then you got a 72 hour ban, and they weren't going to lift it.  Oh my god!  How totally unexpected! 

Stop taking the stupid pills. 

FecalFamine? PooRape? you obviously have a scat fetish and should be working in the german porn industry.

Though I don't appreciate the names you've been using and can understand their banning etc....

I've had an issue with the whole subscription thing as a matter of principle and I've discussed it in threads etc.

You see I went to PlayNC to discuss it and their customer support, which from what I have been told doesn't deal with anything like this, decides to start classifying and stating policies and basically won't even hear me out.  Well I did the ask for a supervisor routine and the supervisor, though cordial and appearing to listen actually didn't listen at all.  Apparently they felt that saying "I've escalated your ticket to the most apporporiate group" was sufficient even after I asked "what group?  What is the name of the group?" to which they replied "there is nothing else we can do and we won't be replying to this thread any further."

Of course I called the Secretary of State in Texas and got the address to send a letter to the president.  2 weeks passes after sending the letter and not even an acknowledgment of receipt.  Please understand it's not that anyone has to do what I set forth and instead it's merely knowing you have a shot to be heard even if they don't agree or do it. 

So today I call the support number someone gave me for NC Interactive in Austin, a number that information for Texas was unable to provide me.  Well of course I explain I sent a letter addressed to Mr. Kim and would like to know if it had been received.  I figured I'd be put on hold and customer service would forward me to his office where a secretary or assistant would let me know the answer and that's that.

Customer service however instead asks me what the letter is about (I guess they handle the affairs of the president of the company too) I hesitated and repeated my question, and then mistakenly elaborated explaining i had a support ticket however (trying to recover) this isn't about the support ticket.  Of course now they want the number and explain they'll read the ticket entirely to see how they can assist me. 

Low and behold they read it and argue with me, they then accuse me of taking a tone with them and begin yelling at me.  I did not yell back, did not swear, did not do anything to provoke any of this. 

I then stated calmly as I had been throughout this situation:  "Sir I currently own the entire GuildWars series and though that's not much whatever fraction of your paycheck it pays, it does pay.  You see sir without us old gamer adults who purchased the original Ultima Series played on an Apple II and who put Richard Garriott and computer gaming on the map you'd have no customers to sell to and without customers you'd have no business, we are the foundation, so it appears it is you taking a tone with me.  Now if you will remember I had said this isn't about the support ticket and my call is merely to find out if my letter to Mr. Kim had been received or not.  For all I know it was lost in the mail." 

To which he replied "Mr. Kim is the head of a large multi-national corporation and you are expecting a response from him?"  I then explained "A response no, an acknowledgment of receipt from he or someone close to him, from his office, however would be reasonable.  If I write the president of IBM, Xerox, Microsoft, or Steve Jobs or any other multi-national corporation generally their office, a secretary or assistant thereof, will send me an acknowledgment of receipt and many times includes a thank you for writing with an explanation I may not receive a response due to the president's schedule." 

He then explains that "Customer service is as high as you go, everything goes through us, there is no response you will get from any group or anyone and your letter came here to our office, this is your entire recourse." I explained I have others and he hung up.  Imagine that, the answer to my question regarding my letter is now stated by this customer service person but not to answer me and instead to trouble me as it was addressed to Mr. Kim personally.  The customer service representative  didn't say they read it however, yet he also didn't say it went to Mr. Kim and I didn't send it to customer support or anyone there.  So it appears to me that Customer Service is running NC Interactive by being the communications firewall for every facet of NC Interactive including the president of the company.

People may disagree, may post wonderful experiences they had with PlayNC Customer Service and that's all well and good, the trouble is that for those of us who have had the misfortune of poor treatment the company has made sure we have no remedy.  You see I contacted the Secretary of State again to find out who NC Interactive's agent is for service of process and it's a lawyer firm in Texas, who I of course looked up again and guess what another lawyer firm is their agent for service of process.  I called NC Interactive's agent and made an effort to explain the situation to which he replied "send us whatever you want and we'll hand it to our designated person at NC Interactive to forward on as they see fit.  I can't make sure it gets to who you address it to."   When I asked if they could get it to the president they explained "that's priviledged so I can't discuss that."

In reviewing the situation it occurred to me that PlayNC/NC Interactive markets to people who aren't of voting age and thus their generic responses and treatment of customers, due to most being under voting age, is explained.  They assume that since this demographic generally has little respect for authority and likely isn't politically active due to their lack of right to vote that they are essentially incapable of doing anything about it.  This is an obviously accurate assumption since when you point out a game bug many in that game will say "the company won't do anythinng about it anyway."  So I began contacting politicians and lobbying for changes to the laws that allow companies to set up in this manner as it appears to me there is a need for kids to be protected.  I don't believe businesses should be regulated however to me a company that sets itself up this way that also is exploiting those with no political power is not a legitimate business and therefore ever regulation possible should be thrown at them. 

Of course they could self regulate to avoid being regulated, meaning they might actually have to set forth a gamer's "Bill of Rights" which we essentially subscribe to regarding our account and is sole and separate from the EULA yet has weight in their actions as far as not treating us inapproriately and respecting simple business etiquette in how they communicate with us.  They have it for airlines where one passenger can get a ticket for 40 bucks to fly once in a year to remind them of the value of customers and it only makes sense where people can spend 180 dollars with a company on one subscribed title that there should be some reminder of the value of the customer in that industry as well.

It makes me mad that a company would set itself up to be able to exploit children (and their parents through the child if they are paying the subscription fees) and offer customer service that treats kids with answers like "I escalated your ticket to the most appropriate group" and opening letters addressed to the president of the company.  They know those under voting age are essentially without any rights in the matter, and this is irrespective of their "must be over 18 to subscribe" because they know who they are marketing to and is buying their product even with customer service that would have put most businesses out of business, kids.

So to you who has an issue and is trying to figure out what to do join the club as it is obvious PlayNC customer support likes their power and isn't going to change a thing.

Thank you for reading this if it should happen not to be removed for some reason.  I wish good luck to anyone who has trouble with gaming companies in general (and it appears this issue is common amongst them all, so this is actually industry wide and that to me makes it more important to do something about).

I do apologize to anyone who takes any sort of offense as none was intended,

Josh

Yep agreed , support , Sucks A$$ .  But , this could be another auto assault failure .

hi guys...im having some trouble with the play nc support as well....and im sorta...at a lost as to what to do now....i tried to recover my account because i had forgot my password...

so they asked for my credentials and stuff....

i provided them with FULL purchase receipts with game code subscription code and order number to all the items i purchased....which was the coh/cov pack....the subscription....and the bonus in game items...I ALSO have the account cancelation email from ages back....apparently this was not enough...so i play along...i dig up my ages expired credit card with the full information.....im told by "GMBrad" please wait...i am escalating your ticket.... my response...."what...do you  mean escalating? where is it going?" (im thinking...wtf....just gimmie my account you thiefs...how much high doesit need/can escalate?    this issue is followed by....

....."                                        "    and me wondering...what just happaned.

am i suppose to just let this slide....AGAIN? i mean moneys not really an issue for me when it come to gaming...but having already bought another copy of coh when it released....and losing the account because (you guessed it, forgot my pass and they wouldnt answer me) i just said screw it, dont wanna go thru their awesome customer support..so i just buy another copy.....i will not be doing that a 3rd time.

am i dead in the water in regard to this situation guys?

lol....their reply when asked why they cant give me my account back despite providing all the information you asked for...was  "unfortunalty we cannot help you any further on this matter" if it wasnt so funny....i'd be royallly pissed.