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I won't be pre ordering a game from HMV again. I pre ordered Mario Galaxy a few months ago. I was happy to find that they had shipped the game to me. I noticed that they charged me £34.99 but were charging £32.99. Even though it is only £2.00 I dropped them an email to point out the mistake and to ask for a £2.00 credit. My first 3 emails (yes 3) got confused canned responses about they cannot refund me my money as the game had shipped so they couldn't cancel the order?!? This started to annoy me but I thought one more email and I will forget it. I finally got a human response which informed me that i pay the price listed when pre-ordering and if you want to pay the latest price (which changed two weeks before release) then I should have cancelled my order and ordered the game again (and thus losing my place in the queue). I know it was only £2.00 but they can forget me pre-ordering from them again. I hate rip off merchants. |
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