I dont know which group I fall into on your list Rick , I want to play the game ...I can even admire your standpoint on this topic,but to trust in soe ? I don't know ,I admit they are fine while you are playing the game as far as billing is concerned ..it's when you wish to leave for whatever reasons that's when the trouble starts . I have been watching this game for quite a few years and now it's finally close to release I'm torn in two over it . I have no doubts its a good game and I'm not concerned that soe will get their finger into it , you and the Dev's have made it clear the game is yours rock solid .  I'm not a soe hater and I dont have any particular need to boycott them ,just someone who is very carefull were I spend my hard earned cash . 

Vociferor my apologies I admit I didn't read your post completely before I sent a reply  

hehehe  Neverknow you are a soehater 's hater , you flame them just as much as they flame soe ..is there really any difference at all between you and them ?  both of you are entitled to an opinion ,and both of you get off subject to flame each other 

PotBS is a good game no doubts there ,even the ones who are hanging back from it because of soe say that . Most complaints in the negitive seem to be based mainly on disappointment ..not their faith in the game .

Seriously, what more can be said in this thread?

Some people won't play the game cause they don't like SOE.  OK.

Some people will play the game, but still don't like SOE.  OK.

Some people have nothing against SOE, and will play the game.  Fine.

Are we done now?  Can we go back to using this forum to talk about the game, instead of just flaming each other.

Originally posted by crystalshine

I dont know which group I fall into on your list Rick , I want to play the game ...I can even admire your standpoint on this topic,but to trust in soe ? I don't know ,I admit they are fine while you are playing the game as far as billing is concerned ..it's when you wish to leave for whatever reasons that's when the trouble starts . I have been watching this game for quite a few years and now it's finally close to release I'm torn in two over it . I have no doubts its a good game and I'm not concerned that soe will get their finger into it , you and the Dev's have made it clear the game is yours rock solid .  I'm not a soe hater and I dont have any particular need to boycott them ,just someone who is very carefull were I spend my hard earned cash . 

Rick Saada - FLS Dev & EPFBM

Originally posted by Dracus

 

Originally posted by lomiller

They have done plenty, just not the things you want them to. This is why people are interpreting your posts as childish temper tantrum. You are not the centre of the universe and no gaming company is going to wrap their entire policy around you personally. 

Ah yes, a personal attack.

 

You got to do better than that.

 

Tell you what then, let us be constructive. 

What would you do to help out with reducing this negative SOE fallout, rather than attacking or telling dissatisfied customers to knock it off.  This has been going on for sometime now (over 2 years?) and such tactics have not worked.  So what other methods can there be done?

If you like to play as a Hero, then here is your chance to be one here.

 

 

I can't believe how many people are saying "I won't play this game because SOE is crap blah blah blah"

Do you people know how to read?  Sony has absolutely NO development control over the game, they never will!!  FLS is an independant company and will remain that way, Sony is responsible for billing, boxing, and THAT'S IT!!!  Learn to read people!

Originally posted by woodrodius

 

Originally posted by Dracus

@Kovah:

I'll clarify.  Making decisions to turn a greater profit is not a bad thing, unless the decisions are based on poor business ethics and practices (ie: deceiving the customer).  When such decisions are made, then a backlash or negative press occurs; as demostrated for about three years now.

Essentially, SOE has not gone out of its way to restore customer relations. 

Restoring customer relations is easy, can even be done without ever admitting to a mistake; it does take an investment of time and capital.  Even if the number of very strongly dissatisfied customers of SOE is very small, such a PR campaign will help to calm down of what we are seeing here.  For example, Flying Labs have been in contact with their user base and seem to be taking pro-active means; why can't SOE follow their lead?

 

Because, as stated in the deal, customer support for this title is not a responsibility of SOE. It's Flying Lab's responsibility. Going even further, it's not really rhe responsibility of a member of the art team (me), or even an owner of the company (Rick), to come to this forum and provide you with information to alleviate your concerns, but it's something members of our company are glad to take the time to do anyways. We do this because we believe an open discourse with our customers is an important asset not utilized often enough. So, as you can understand, it's somewhat frustrating to have our efforts, quite frankly, spat upon, just because SOE is boxing, marketing, and handling billing for us.

Certainly, I don't have any confidence that I or anyone else can change your mind, and I'm not trying to. There has been some disinformation posted in this thread, and when I see it, I'll respond to it with the facts, futile or no.

It's great that you do, wood, as I have already said. The only way to stop these haters is to fight against their lies. 

Originally posted by chrysoula

I'm trying to think of what FLS could do to provide incentives for dissatisfied SOE customers that wouldn't somehow apply to the entire playing audience.

I guess there's expensive 'SWITCH' campaigns wherein they offer some reward for mailing in (useless) disks of another game. I kind of wonder if the reward would exceed the cost there. So many people have sworn that NOTHING will convince them to play a game SOE has touched-- they don't want reimbursement and wouldn't trust it were it offered.

It seems to me like the best thing they could do is... run a good game. And not let SOE eat it.

But I have only a single brain. Are there other options?

It could be as simple as not being on the Station Pass and having billing handled by someone else.

I don't think anyone really cares if SOE makes posters, boxes things up and calls UPS. Its the whole thing of SOE touching the money before it gets to FLS that turns the stomach.

I really like what I have read from this company and their developers. They have an almost CCP like feel about the way they communicate. I also really like what they have done with this game. I went EMO in my first post in this thread and said its "not that special" of a game, but it really is a special game. It has lots of new ideas in a new environment. 

Unfortunatly I just can't get over having SOE at the party. Its kinda like FLS and I are having a beer at a bar and SOE is standing in the corner with its shades on, cracking it knuckles and overwatching everything. It creeps me out...

Originally posted by RickSaada

 

Originally posted by crystalshine

I dont know which group I fall into on your list Rick , I want to play the game ...I can even admire your standpoint on this topic,but to trust in soe ? I don't know ,I admit they are fine while you are playing the game as far as billing is concerned ..it's when you wish to leave for whatever reasons that's when the trouble starts . I have been watching this game for quite a few years and now it's finally close to release I'm torn in two over it . I have no doubts its a good game and I'm not concerned that soe will get their finger into it , you and the Dev's have made it clear the game is yours rock solid .  I'm not a soe hater and I dont have any particular need to boycott them ,just someone who is very carefull were I spend my hard earned cash . 

Then do the careful thing:  Try the open beta. Wait until we ship.  Read the reviews.  Then make up your mind.  We're not expecting people to trust us blindly.  We're just asking people not to hate us blindly.   You ought to be able to figure out if the game is something you want to try during open beta and never give us (or SOE) a dime.  And if you do buy the game and SOE gives you trouble about cancelling your account, then come talk to us.  Customer Service is our responsibilty, and as soon as SOE messes up a customer's billing experience that becomes a CS problem.  And if *we* can't get biling problems fixed, I'll be having a little chat with Smedley myself.

 

Rick Saada - FLS Dev & EPFBM

It just seems like these guys got a better deal:

Salve faithful citizens and new comers alike!

Today has been a most exciting day with the announcement of Sony Online Entertainment Platform Publishing as our Co-publisher for ?Gods & Heroes? and a complete re-launch of our website! I know that I have talked about Publisher/Studio relationships before in previous posts, but with this announcement, I feel that it is important to let you know how this relationship will affect you, the players of Gods & Heroes.

We at Perpetual Entertainment are building something that we love and that we know you?ll love too. With Gods & Heroes ? as with all our projects ? we focus on creating great games and running a quality online service. This means that we handle everything internally, from hosting the game servers, to account services/billing, to technical support, and working with the community. This means that Platform Publishing will be handling retail marketing, PR, manufacturing, and our North American distribution.

Platform Publishing brings an experienced marketing, PR, manufacturing, and distribution team to the table that helps to put more copies of the game on the shelves in more locations around North America. This translates to one thing: Making it easier for you to pick up a copy on the launch date. This is exciting news for all of us and this puts us one giant step closer to enjoying Gods & Heroes with you!

It won?t be long until I see you in the game,

Deodatus

Minus the PR part (who in their right mind would want SOE handling your PR?), at least the money is going to the right place.

SOE will not mess with the development in anyway, it says it right there!!! SOE will not touch the development of Vanguard!!!

Oh...

sorry...

got confused there

Originally posted by ndpunch

SOE will not mess with the development in anyway, it says it right there!!! SOE will not touch the development of Vanguard!!!

 

 

Oh...

 

 

sorry...

 

got confused there

Worth repeating for Draenor.

To bad, i was waiting for this one... Well well need to wait for another game again...

Originally posted by Samuraisword

 

Originally posted by ndpunch

SOE will not mess with the development in anyway, it says it right there!!! SOE will not touch the development of Vanguard!!!

 

 

Oh...

 

 

sorry...

 

got confused there

QFT

 

Worth repeating for Draenor.

QFT fo  a lie? How could that be QFT.

You know it, as almost everyone else knows it, that Vanguard was under Sigils control until the end of Sigil.

Originally posted by valkyrie36

 

 

It just seems like these guys got a better deal:

Salve faithful citizens and new comers alike!

Today has been a most exciting day with the announcement of Sony Online Entertainment Platform Publishing as our Co-publisher for ?Gods & Heroes? and a complete re-launch of our website! I know that I have talked about Publisher/Studio relationships before in previous posts, but with this announcement, I feel that it is important to let you know how this relationship will affect you, the players of Gods & Heroes.

We at Perpetual Entertainment are building something that we love and that we know you?ll love too. With Gods & Heroes ? as with all our projects ? we focus on creating great games and running a quality online service. This means that we handle everything internally, from hosting the game servers, to account services/billing, to technical support, and working with the community. This means that Platform Publishing will be handling retail marketing, PR, manufacturing, and our North American distribution.

Platform Publishing brings an experienced marketing, PR, manufacturing, and distribution team to the table that helps to put more copies of the game on the shelves in more locations around North America. This translates to one thing: Making it easier for you to pick up a copy on the launch date. This is exciting news for all of us and this puts us one giant step closer to enjoying Gods & Heroes with you!

It won?t be long until I see you in the game,

Deodatus

Minus the PR part (who in their right mind would want SOE handling your PR?), at least the money is going to the right place.

RIck Saada - FLS Dev & EPFBM

Originally posted by RickSaada

 

Originally posted by valkyrie36

 

 

It just seems like these guys got a better deal:

Salve faithful citizens and new comers alike!

Today has been a most exciting day with the announcement of Sony Online Entertainment Platform Publishing as our Co-publisher for ?Gods & Heroes? and a complete re-launch of our website! I know that I have talked about Publisher/Studio relationships before in previous posts, but with this announcement, I feel that it is important to let you know how this relationship will affect you, the players of Gods & Heroes.

We at Perpetual Entertainment are building something that we love and that we know you?ll love too. With Gods & Heroes ? as with all our projects ? we focus on creating great games and running a quality online service. This means that we handle everything internally, from hosting the game servers, to account services/billing, to technical support, and working with the community. This means that Platform Publishing will be handling retail marketing, PR, manufacturing, and our North American distribution.

Platform Publishing brings an experienced marketing, PR, manufacturing, and distribution team to the table that helps to put more copies of the game on the shelves in more locations around North America. This translates to one thing: Making it easier for you to pick up a copy on the launch date. This is exciting news for all of us and this puts us one giant step closer to enjoying Gods & Heroes with you!

It won?t be long until I see you in the game,

Deodatus

Minus the PR part (who in their right mind would want SOE handling your PR?), at least the money is going to the right place.

Actually it's pretty close to the same deal, they are with the same platform publishing group we are.  The only real difference is that we're part of station pass and they're not.  I wish they were, I'd like to check out G&H myself!

 

RIck Saada - FLS Dev & EPFBM

Its just that this difference is a major difference to some people. The identical twin to this thread in G&H has pretty much settled itself down and I believe its because of this difference.

Originally posted by crystalshine

Vociferor my apologies I admit I didn't read your post completely before I sent a reply  

hehe, no worries crystal, I think we are all guilty of that at some point or another. 

Oook keep living in that world

Originally posted by valkyrie36

 

Its just that this difference is a major difference to some people. The identical twin to this thread in G&H has pretty much settled itself down and I believe its because of this difference.

 

Or it could be that that thread is replaced by the We hate SOE thread.

Or it could be that this thread is 3 days old, quite fresh, the other one rather old.

You pick.

Originally posted by Orphes

 

Originally posted by valkyrie36

 

Its just that this difference is a major difference to some people. The identical twin to this thread in G&H has pretty much settled itself down and I believe its because of this difference.

 

 

Or it could be that that thread is replaced by the We hate SOE thread.

Or it could be that this thread is 3 days old, quite fresh, the other one rather old.

You pick.

Ummm...I pick my reason?