Vanguard: Saga of Heroes

Experience:

So, i had a diplomacy issue.

I went to silky venom.... Other than it not being able to load correctly (They have since switched hosting)... There was a thread on the subject.

I look at it, it didn’t have a resolution.

Went to Ten-ton-hammer. There’s a thread.... No resolution, no dev post.

Went to 4 other sites.... Each had a thread on this issue. No resolution, no dev post... Save for the most under populated site.

It had a thread, and a dev post.


Isn’t this great? I wasted an hour looking for a development post about a largely common issue, only to find ONE (1) dev post on the subject.... on the least visited site of the 20 they have listed.

What was that resolution you ask? "Keep an eye on the affiliate sites for the resolution to this problem".

"Sweet, witch one?"

Opinion:

I just want to say, if they are not going to provide the same services as other mmo's, then they need to lower my subscription by 2$.

Shirking off the responsibility of maintaining of community forums is sad. “Because we don’t want to deal with it” is a lame excuse.

Having to search 20 fan sites of debatable quality is frustrating, not to mention they all have speculative information, and some times contradict.

Trying to pass this off as an “Easer more reliable solution” is just completely unsupportive of your customer base, your wasting our time, because it is not.

Originally posted by Mrbloodworth

Opinion:

I just want to say, if they are not going to provide the same services as other mmo's, then they need to lower my subscription by 2$

Shirking off the responsibility of maintaining of community forums is sad. “Because we don’t want to deal with it” is a lame excuse

Having to search 20 fan sites of debatable quality is frustrating, not to mention they all have speculative information, and some times contradict.

Trying to pass this off as an “Easer more reliable solution” is just completely unsupportive of your customer base, your wasting our time, because it is not.

Originally posted by KombatJesus
What makes you think it would have been any differen if there was an official forum?  Do you think that same lone developer would have posted any differently? Or do you think a resolution would have been found already?

Originally posted by KombatJesus
What makes you think it would have been any differen if there was an official forum?  Do you think that same lone developer would have posted any differently? Or do you think a resolution would have been found already?

Originally posted by KombatJesus
What makes you think it would have been any differen if there was an official forum?  Do you think that same lone developer would have posted any differently? Or do you think a resolution would have been found already?

The posting would have been in one place for one...on one site, the official one. I would not have had to hunt 10 different sites.

Also, any know workarounds by players would have all be contained in one, central place. Not 10 sites.

What don’t you get about this?

We all pay around 15$ for these games, we all expect the same level of support for the product and services we buy, why can vanguard charge the same, yet not supply this level of support for a subscription based services, while placing that role in the hands of its players..., and STILL charging the same amount. It not really about the money for me, its about the FRUSTRATION OF HAVING TO LOOK AT 20 SITES FOR ONE THING, when it could have been so simple to just look in one place.

As for “They are all a bunch of wine-fests” = “You reap what you sow” Cultivate a helpful community, and you will have one. Cultivate a wine session, and you will have one.

This is not the fans responsibility, we are the customers. It’s the publisher’s responsibility to ensure that your customers have the same level, if not better, support for your product as others on the market.

All while Frustrating the player base.

I guess you like wasting your time looking at 20 sites? Is that why each and every thread about this topic you post in support of a "Decentralized community"?

You know, that a "Decentralized community" has been used in the past?

By an oppressive leadership/goverments.

"Keep them stupid, keep them apart, keep them uninformed, and you’ll have less chance of an uprising when you do something wrong".

This is the same mentality.