Have you ever wondered what a Community Manager does all day? Now you need wonder no longer. I've put together this diary of a typical workday for your enlightenment and entertainment.
9:45 a.m. – I wake to my alarm clock ringing… after it’s been going off for twenty minutes. I drag myself out of bed, regretting my late night of forum moderation and doing laundry. I will definitely not make my carpool on time.
10:30 a.m. – I begin to drive to work. From my home in the East Bay, it will take me about an hour to get to the ChangYou office in Santa Clara. I blare music and write two different Dev Blogs in my head.
11:30 a.m. – I’m already late enough, so I stop for coffee. This counts as lunch, and means that I can work eight hours today without interruption.
12:00 p.m. – I get to work and begin writing this log, as a simple way to work in another Dev Blog post this week. I also check my e-mail, my forum messages, and my daily assigned tasks.
12:05 p.m. – My office mates are debating politics very passionately. I can’t decide whether to be annoyed that they’re distracting me, or proud that they have opinions. Instead I put on my headphones and listen to music on YouTube while answering a particularly complicated e-mail from a co-worker.
12:30 p.m. – I finish answering all of my correspondence, and turn to my second major task of the day: following up on the things I'd previously asked for from China. Communication with China is limited, so it’s definitely a challenge; getting things done often requires half a dozen people on two sides of the world to coordinate in mystical harmony. I begin sending out IMs and praying for synchronicity.
12:30-1:30 p.m. - Post YouTube videos. Retroactively assign myself tasks for the things I've already done today. Listen to Sexy Bitch for the fourth time (it's my "get pumped" song of the day.) I check on the prizes that China has sent me to give out. I have gotten everything I asked for, but only one of each. Damn it. Locate a Flash Drive so I can get the GM Tools, which I was supposed to take care of last week. Let the players who will actually receive prizes today know that they are ready. Take some screenshots of the Bladewind mount, our prize for the last major contest, and post them. Message the leader of our Guild of the Month about an interview. Check with Customer Service to make sure that yesterday's rule-breakers have been successfully banned.
1:30 p.m. - I sign into Dragon Oath to announce the event I’m throwing at 4:00, which is to answer player questions. I then spend the next half hour answering player questions. None of them think it can wait until 4:00. I finally escape between the last “no problem!” and the next “Hi Lucy!”
2:00 p.m. – Post screenshots from our last few events. Tweet screenshots. Moderate forums. Answer a poll about coffee. Get second cup of coffee. Figure out how to use GM tools to ban gold spammers. Update Facebook.
3:00 p.m. – Meeting with the Dragon Oath team.
4:00 p.m. – Fireworks show in-game at Fire Mountain. I have gotten the fireworks I asked for, but only one of each, so the fireworks show is kind of lame. They seemed to like it anyway.
5:00 p.m. – I start to write my other Dev Blog post for the week, wishing as always that I’d written it earlier when my brain was still working. I’ve been working for five hours straight and am starting to draw a blank when trying to think of the simplest words. I can only remember seven of the nine classes in our game, and that’s not a good sign of my mental acuity right now. Instead I copy and paste some stuff to the Official Wiki, hoping that this will kickstart my brain.
6:00 p.m. – I’m on my fourth cup of coffee and have listened to Sexy Bitch twelve times. I still don’t feel like writing my Dev Blog. Maybe I’ll go home, take a break and write it later tonight. In the meantime there’s plenty more to do on the Wiki.
7:45 p.m. – Still working on the Wiki. Just the copying and pasting is taking forever. I tell myself that this will save me work tomorrow, when I actually feel like doing something creative, and continue the same series of three steps that I can now do with my eyes closed (go to blank Wiki page; paste template; paste correct information.) I actually do a few with my eyes closed just to make things more interesting.
8:45 p.m. – There’s always more to do, but I’ve been working for almost nine hours straight. Sane humans know their limits and don’t work themselves to death. This is what I tell myself as I sign out of Messenger and gather my belongings. I bring my work PC home, not because I’m planning to do any more work, but “just in case.”
9:45 p.m. – I get home, feed my cats, and start folding laundry. I am out of clean socks and almost out of clothes completely. My roommate is already asleep. Oh well, I'll talk to her this weekend.
10:30 p.m. – I can’t resist checking in on the forums. There are some threads that need moderating, some Private Messages that need answering, and I’ve just noticed that I have 8 new e-mail messages since I left work at 8:00. Oh, right, and there’s that other Dev Blog post to write. Looks like it’ll be another late night.
- Diary of Lucy Song,