I want to like AION really I do. I looked forward to it, even attended the launch party in Seattle. But like every other Asian title mmo I have played it has been a letdown. Spammers and bots run rampant. The grind is still there (like every other Asian MMO). Yes there are more quests, but not enough. Coming from LOTRO I was amazed at the lack of customer service (although every Asian MMO I have ever played has had poor to very poor customer service). When I filed a ticket for a GM in LOTRO I got a repsonse in 20 minutes....usually less. In AION you will be lucky to EVER hear from a GM.
Asian games I have played include Maple Story, Fiesta, and Perfect Wrold. They weren't even close to the American games I have played such as LOTRO, Guild Wars, and WoW. Arena Net (Guild Wars) is owned by NCSoft but still American made and ran.
I am looking forward to SWToR, STO, and GW2 (and whatever secret project Turbine is working on...I may not like everything Turbine does, but at least they communicate with their player base). I will still play AION for now and hope for better things down the road.