Over the course of MMO experiences, you can come to forums to see how games are evolving and developing. From time to time, you will be able to pick up some insight, make friends (or enemies), learn what other people think about a game, and otherwise clue yourself in to the environment.
But forums have problems, some technical and some based on the community. One community-based problem, is the fanboi: He's the guy who will defend a game to the end. I personally do not feel a fanboi is a great threat since he is a) Someone who is willing to put his dollars where his mouth is, and b) Will spend more time playing the game than talking it up (assuming he truly is a fanboi).
And the other hand, the similar problem arises in the community, but from the polar opposite of the spectrum. This other problem, which I feel is a greater poison to the forum community, is the troll.
I'll be brief. The troll serves less of a purpose, and here is why:
1. The troll tries to encourage people not to play a game. Now, seriously, what's the point of trying to get people to abandon an MMO? Wouldn't it be more simple to let people decide for themselves? After all, part of human nature is that we all like different things. It's clear that a game may have elements you like; if you basically express the parts you don't like...that doesn't necessarily make you a troll. But when you outright attack the game using generalities and no data...that makes you a troll.
2. The troll makes most of his comments based from a lack of experience. The troll may have not even played the game. Lately, I have been noticing a common trait about trolls. They don't care facts. A troll will come into a forum and start bashing a game that may not even be released, just based on unsubstantiated rumor. My point is that this serves no one. It's quite common to see confusing messages and slow evolution in game development...the industry has no perfect business model. But to complain or bash a game just because they've pushed back release or development in certain areas is not prudent. An MMO company often makes determinations not because they want to, but because they feel it's necessary.
3. The troll is critical of everything the MMO company does. He tries to make the company an enemy to gamers. I've seen this a lot. When a company has crappy customer service, the trolls come out in droves. There's nothing wrong with pointing out the problems a company has, but to become critical of every mistake they make is counter-productive. We have to understand in this community that a company is an entity (It's starts as a child and evolves). The only method we should use to judge them is based on how they mature. For example, I'm knowledgeable that Blizzard had a large amount of servers problems early on with the World of Warcraft release, but as we see, they've developed a somewhat adequate model of server maintenence which appears to work.
4. The troll spends unecessary time attacking the game. What bothers me most is how the trolls feel they are in the majority. Nothing could be further from the truth. If a fanboi is a true fan, then he is likely playing the game instead of using a forum. Think about it a second and you'll agree. Most of the time, forums and customer services are used when questions based off of complaints or lack of understanding are asked. Have you ever called customer service to say "Nice Job"? Not likely. What's more likely is this: When you like the game, you'll be playing it.
In summary, I would just like to suggest the following ettiquette:
1. If you don't like the game, state why and be specific. Use data to back up your claim.
2. If you don't like the game, state why and use an actual experience to back up your claim.
3. Stay away from generalities, or general claims, they serve very little purpose.
4. Try to suggest what a company or game can do to get your support and subscribership (constructive criticism). Suggesting they quit and disband is not constructive, btw.
5. Try to understand that a company has to evolve to survive. For example, one of their goals has to be "make money". If it can't make money, it won't exist much longer.
6. Overall, and most importantly, try to understand that the real goal is to promote MMOs, not ruin them. It's easy to complain about a game, but what would work better is if we have a hand in helping it evolve.