I have to say, after spending some time on Zu Online, I'm not impressed. Don't get me wrong, the graphics are beautiful. The music is fantastic. I was in love with the game at first and thought to myself, "When this is finished, it's going to be great!"
Then I experienced the hackings. And the lack of "customer support". And pretty much total lack of concern eminating from the game admin and dev team. Security holes were found that allowed someone access to the administrative announcements. 2 weeks later it still hasn't been fixed. A bug was found that forced a person to bypass spam filters and constantly repeat their last phrase in the "World" chat channel. This cost the victim 1000 bone per message. The channel was kept open and the issue was never addressed. "Rubberbanding" was deliberately introduced into the game as a way to fight speed hackers..... What? A *bug* was introduced as a security measure?
And when all of these things were reported to the administration, it was apparently shoved into File #13 without a second thought. The Administration, nor the Dev team, bother to respond to requests for help with issues. If you go to the "Support" page for IGG, they tell you to use the forums for bug reporting, yet the Administration doesn't even read the forum. The moderators of the forum (who are nothing more than fellow players. None of them work for or with the admin or dev team and thereby know nothing of what is goin on) tell you to use the "Live Support" or to report it to the GMs in game in the GM Channel. Yet if you use the "Live Support", you fill out a forum and get a redirect that says, "Thank you for your message. The devs are aware of the issue and are working to find a solution." No one knows who the GMs are, as that is kept secret from general knowledge and the GM channel does not work in-game.
There is no solid bug reporting system. There is no communication from the dev team. There is discord on the forum and bugs, hacking and cheating in the game. There is rumor of a patch that has been developed that would fix some of the bugs but will not be introduced because it would require a character wipe and game reset. Apparently the dev team has announced that they will not wipe the game. What?!?! This is BETA, people! Wipes are expected and encouraged and necessary! Of course the playerbase is going to protest it.
Then there's the subject of the item mall. A mall that was opened up and is generating income for the game when the game hasn't even come out of beta. Upon research I found that not only did the game only spend 1 month (1 MONTH!) in alpha testing, but that it never even went into closed beta! It went Alpha, reset, Open Beta, Item Mall.... are we to assume now that this is the actual final release? (especially with a version number of 1.4) If so then this game is utter crap. It's pretty on the surface but pure trash once you get inside.
As they say... never judge a book by it's cover.